I mean... It is winter vacation. Large amounts of people are not working between christmas and shortly after new years.
That explains short term.
Long term is a bit more complex. Would you rather engage in conversation with players who are willingly complaining about a product that you provided for free that have become so passionate about it that if they don't like your response, you will be hated in your own community? I mean come on. We've seen it with Moderation on the boards. If people don't like/agree with what mods have to say, they get harassed and ultimately have their independent thoughts suffocated because the community didn't like it.
Would you like them to never talk to us? Because when players are doing nothing but asking for devs to be fired and asking for community managers to be laid off for not doing what they want, that's when they'll never listen to us.
Gameplay+ is the closest thing we have to actual discussion and players are ignoring it. Gameplay+ naturally, by design, removes strong emotions and only allows factual evidence and quality posts. When every post in "Gameplay" is just "RITO WHY IS DAMAGE HIGH," no dev, in their right mind, would respond to that. That's just dumb and bad business. Directly address the mob outside your house when people are mad at you and you might begin to understand why it's a bad idea.
The boards are dumb and don't understand how people work. Plain and simple. Most of the people here act like they're 10 years old and they've never been to school. Between lack of clarity in posts all the way to asking to be un-banned because what they did wasn't that bad. Like, what!?!?! No. They're not going to listen or even engage in rage posts. Only quality discussion should be allowed here and anything but is just spam in my eyes.
Go ahead, downvote me. I don't care. You all know it's true. This is how this community acts. Players think the developers owe them for whatever reason and now, all we've got is a complete mess where devs have stopped engaging because players stopped thinking for themselves. Everyone is just liking things they agree with and smothering things they don't and discussion is impossible outside of specific sub-forums.