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How Riot deals with player crashes VS other companies.

afmghost··1 votes·225 views

I played Just Cause 3 on PC. I get a crash. What does the company do?

A dialogue box pops up, saying that they know that crashing is frustrating and that they apologize. In addition to that, they allow you to give them a dump file for them to look at so they can prevent things like that from happening again. One time is enough, and they know it. Do I see a crash again? Nope.

How does Riot handle a crash on their game? First, the game freezes, it doesn't close. You have to reboot your entire computer and pray that you can make it back in time to avoid penalties. If you take too long, you get punished (despite it being their fault, I might add). Second, do they offer to take a dump file? Nope. You have to go to their website to submit a ticket. Click the link, but oh wait. IT DOESN'T BLOODY WORK. Essentially, what Riot is doing is saying, "Fuck you for crashing. We refuse to help you out in any way. We'll be sure to punish you if this happens again."

I think I can see Dunkey's point when he says Riot doesn't care.

3 Comments

skoulker1 votes

To compare it to Just Cause 3 (A singleplayer game) is a bad choice. I understand your point, but most competitive team-based multiplayer games do punish you for leaving (i.e. CSGO, Smite or other mobas) simply because it's not just you taking the loss. Pub G just asks if you want to rejoin after crashing (if you didn't die already) because you are the only one taking the loss. If you could provide a company that runs a team-based multiplayer competitive game that doesn't punish you for crashing or DCing your complaint would be much more viable.

afmghost1 votes

{quoted}

To compare it to Just Cause 3 (A singleplayer game) is a bad choice. I understand your point, but most competitive team-based multiplayer games do punish you for leaving (i.e. CSGO, Smite or other mobas) simply because it's not just you taking the loss. Pub G just asks if you want to rejoin after crashing (if you didn't die already) because you are the only one taking the loss. If you could provide a company that runs a team-based multiplayer competitive game that doesn't punish you for crashing or DCing your complaint would be much more viable.

While JC3 is indeed a single player game, I still believe my point is strong. I mean sure, four others now have to make do without me, but the fact that it is a crash remains unchanged. Did I ask to crash? Not at all. Hell, I'm rejoining the game and have all five opponents looking at me like a dog would a piece of meat. Plus, I now have four teammates unleashing a firestorm of angry messages my way. They rarely care if it was beyond your control, even in unranked matches. The biggest issue I have, however, is the difference in difficulty in getting the issue resolved. Riot requires you to go on their site, find "report a bug," go to the maintenance website, file a ticket, and tell them what happened. You send your ticket and watch it fly off into cyberspace, never to be seen again. Just Cause? Click "send dump file" on the dialogue box and boom. Done.

Granted, these are two different games (in genre and in popularity level), and League probably has many people with issues (many of these could be false alarm issues). However, when an actual issue happens, you need to be able to see not what just happened on the screen, but what the computer was actually doing. If two processes got in each other's way and caused the problem, how would you know that when your only information was that you were walking into lane? You can't. Can you figure that out with a dump file? Well, you'd have better odds.

I have always questioned Riot's methods of execution, but I think it needs to change here, where it really counts.

skoulker1 votes

Ah see I meant the punishment part of it. I honestly don't know enough about their bug system to argue about it.

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