I'm actually glad that there isn't a Tribunal anymore
Jk. But in all seriousness, I was chat banned for 8 games back in March. I know this was a long time ago but it's still relevant since there isn't a Tribunal still. I haven't had any ban on my account in a long ass time. I even got the free skin for being a good member of the community last year around Christmas (Nunubot). I can't even remember even getting any of those pop ups that happen after the game saying you were reported for X behavior.
I tried to get to the bottom of it by submitting a ticket and what follows are the emails back and forth. My first email to them was on March 11th and the last one I received from Riot regarding my inquiry was on April 9th. Talk about an expedient process.
All I wanted was to find out what on earth I did to receive a ban. What I got can be summed up with, "You were toxic. Don't be toxic" Brilliant.
Their response when I asked what I did wrong so I can correct my behavior (The first email for the second jpg) actually pissed me off a little because it came off as "too bad, deal with it, move along now" when I nicely asked what I did wrong so I can fix my mistakes.
The entire process is fairly frustrating because they handed out a punishment and told me to stop being toxic but they didn't explain really how I was being toxic, wouldn't give me chat logs to show me the context of my toxic behavior, wouldn't tell me the kind of reports I got and almost took an entire month to get what little info I could out of them.
A+ Riot A+
