Riot's Response to Queue Times....
....is about as likely as me getting into a game in under 10 minutes without settling for support.
Seriously. They don't have answers. They f***ed up and they know it, and they're trying to look the other way and hope it blows over. The usual Riot Games policy for handling an issue of mass concern.
Side note: The worst is when it DOES find a match but Johnny Dipsh*t over there doesn't accept and WOO HERES ANOTHER 10 MINUTES FOR YA
/rant