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Name change glitch - Glaring Evidence that shows Riot doesn't care about/listen to their customers

Dumb Monster··3 votes·1,230 views

I ran into the issue on Wednesday of not being able to change my name due to an IP glitch in the client. I waited until Thursday night to see if it was fixed and when I saw it was not, I contacted Riot support.

In my email, I asked them to either fix the glitch or just change my name and remove 13.9k from my account.

Here's the response.

Hello Summoner,

Thanks for this information. If you haven't already, I recommend posting a description of what happened on our bug report Board:

NA- http://boards.na.leagueoflegends.com/en/c/bug-report

I can't provide a timeline for when we might see a fix on this issue, but thank you again for the report. Please let me know if you have any other questions!

KramSyhr Player Support Specialist Prefer Support

It is now Saturday morning and the first complaint I see on the forums was posted about 5-6 days ago. Are you kidding me? I've already seen multiple people post on the forums in the past week about this and the posts have barely any downvotes/upvotes and no Riot replies. How about you guys actually look into this? If this game is that pathetic to the point where I can't even change my name, then I'm out.

9 Comments

Dumb Monster2 votes

Are you kidding me?

In the 5 hours this has been posted, I got 0 replies, a -2 in upvote/downvote differential, and 0 Riot replies. I'm done with this community and game. You guys are so stupid. How many of you made it past 3rd grade?

If Riot don't fix this before Sunday evening, I'll intentionally feed and troll on all my accounts until they all get banned. And if you try to ban by IP, you will ban multiple accounts that belong to my friends as well as my brothers'. And I could care less if that happened because that would just mean they would flood you with more complaints. I've spent a total of $40 on my 5 accounts. Not a big loss, especially consider this community is so STUPID.

Downvote me more scrubs.

Fermi Paradox4 votes

impoliteness<constructive criticism

Those people who downvoted you probably didn't like your language

Be polite next time, maybe you get some replies and no downvotes :)

Subutaí3 votes

[{quoted}](name=Please Nerf,realm=EUW,application-id=LqLKtMpN,discussion-id=BdJHXnr9,comment-id=00000000,timestamp=2016-03-19T20:56:41.997+0000)

impoliteness<constructive criticism

Those people who downvoted you probably didn't like your language

Be polite next time, maybe you get some replies and no downvotes :)

TRUTH!

Zombiephil2 votes

[{quoted}](name=Please Nerf,realm=EUW,application-id=LqLKtMpN,discussion-id=BdJHXnr9,comment-id=00000000,timestamp=2016-03-19T20:56:41.997+0000)

impoliteness<constructive criticism

Those people who downvoted you probably didn't like your language

Be polite next time, maybe you get some replies and no downvotes :)

To be honest, even though I generally don't like impoliteness, if you guys have experiences with Player Support, you will realize how horrible and frustrating it is to talk to them. Most answers are automated bot replies (which can sometimes be way off from the question) and take forever too. I've had experiences of waiting 30-40 hours only to get a bot reply and it is really frustrating. I, too, am trying to change my name but cannot due to this bug. I also contacted Riot Player Support... and got a bot reply. A lot of people on the forum have been posting about this since the beginning of the week and Riot has not even addressed the issue yet. Kind of unacceptable on Riot's part.

OP still needs to be more polite, but to be honest, I feel like several people are asleep at the wheel at Riot atm.

Dumb Monster2 votes

Sorry guys, but I have sent 2 tickets politely asking them to either A) fix or look into the bug, or B) just change my name and remove 13.9k from the balance.

Both times I had to wait 21-25 hours for a reply, both times I got a bot reply, and the second reply didn't even make any sense because it was about Billing Issues (there isn't even any RP involved here).

Zombiephil1 votes

[{quoted}](name=Dumb Monster,realm=NA,application-id=LqLKtMpN,discussion-id=BdJHXnr9,comment-id=0001,timestamp=2016-03-20T03:15:13.200+0000)

Sorry guys, but I have sent 2 tickets politely asking them to either A) fix or look into the bug, or B) just change my name and remove 13.9k from the balance.

Both times I had to wait 21-25 hours for a reply, both times I got a bot reply, and the second reply didn't even make any sense because it was about Billing Issues (there isn't even any RP involved here).

That sounds like Riot.

Zombiephil2 votes

https://www.reddit.com/r/leagueoflegends/comments/32qdwm/i_asked_riot_to_change_my_name/

Riot definitely has the ability to change our names. They should really start doing this until they can patch the bug.

Zombiephil1 votes

UPDATE UPDATE UPDATE THE NAME CHANGE GLITCH IS FIXED FOR ME TY RIOT

iWIllTowerDive1 votes

bump

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