"You have been disconnected"

Jbels·May 31, 2018·5 votes·8,118 views

Every ARAM I go into kicks me before the game starts, and then forces me to reconnect. It really sucks because by the time I get back in, if my team has lost a teamfight without me, I get flamed. Please fix

25 Comments

RiotRiot AficMay 31, 20185 votes

Hey Jbels, I'm trying to track down a potential issue. Just sent you a friend request in game

seasonedfoxMay 31, 20181 votes

im having the same issue and my game's some times just die when we are loading and i can pick another one

HalcyonDwellerMay 31, 20181 votes

You guys rock, thanks for looking out for the players having technical issues like this! Keep up the good work :)

MinteyJun 1, 20181 votes

I've been losing LP because I thought I solved the issue, but it keeps happening :(, Please Help

Jen KaihuaJun 1, 20181 votes

Is it ok if I can add you too to help out?

Jen KaihuaJun 1, 20181 votes

I don't think it's just ARAM Jbels. I have been disconnecting in normal games as well quite a few times.

KarcistJun 1, 20181 votes

Just happened to me as well, except by the time I could reconnect they already remade and I lost LP. My internet was working fine too, it just wouldn’t let me reconnect. Feels great to have to spend hours trying to make up for an automatic loss.

RiotRiot AficJun 1, 20181 votes

Hey all, sorry for the delayed response, but we think we figured out what was causing this issue and it should no longer be occurring (as of my making this post). If it is still happening for you, please let me know in this thread.

AtaraxasJun 2, 20181 votes

It is definitely still happening. Had a game a couple hours back (but after this post) where my team had to start the game 2v5 due to this bug. We still managed to win the game however after everyone reconnected; but it's no fun starting the game with one turret lost and 0-4 for the team. Shutout to my amazing teammates in that game for working together and winning a game while starting at a such a big disadvantage.

RiotRiot AficJun 4, 20181 votes

do you remember the champions in this game? Trying to narrow down when this happened and look into this game specifically will help.

AtaraxasJun 4, 20181 votes

[{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=47snFW6H,comment-id=000300000000,timestamp=2018-06-04T18:02:27.118+0000)

do you remember the champions in this game? Trying to narrow down when this happened and look into this game specifically will help.

I do believe it's this one: https://matchhistory.na.leagueoflegends.com/en/#match-details/NA1/2796276012/201696587?tab=overview

As you can see they took down our first turret within 3 minutes due early disconnects but we still managed to win. I was one of the three early disconnects.

RiotRiot AficJun 5, 20181 votes

{quoted}

I do believe it's this one: https://matchhistory.na.leagueoflegends.com/en/#match-details/NA1/2796276012/201696587?tab=overview

As you can see they took down our first turret within 3 minutes due early disconnects but we still managed to win. I was one of the three early disconnects.

Ok, just looked at server logs from your game. It appears that in the case of this game it was similar symptoms (disconnecting at start of the game) caused by something entirely different. We have a separate fix that we hope will address this issue that we are looking to push out live tonight. If this is still occurring tomorrow please let me know. Thanks for bearing with us and sorry for the issues ><

AtaraxasJun 5, 20181 votes

[{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=47snFW6H,comment-id=00030000000000000000,timestamp=2018-06-05T00:35:33.741+0000)

Ok, just looked at server logs from your game. It appears that in the case of this game it was similar symptoms (disconnecting at start of the game) caused by something entirely different. We have a separate fix that we hope will address this issue that we are looking to push out live tonight. If this is still occurring tomorrow please let me know. Thanks for bearing with us and sorry for the issues ><

Will do, thanks for your hard work on all of the replies all around the boards. :) It's heart-lifting to see a rioter trying his best to get to every single post.

AtaraxasJun 5, 20182 votes

[{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=47snFW6H,comment-id=00030000000000000000,timestamp=2018-06-05T00:35:33.741+0000)

Ok, just looked at server logs from your game. It appears that in the case of this game it was similar symptoms (disconnecting at start of the game) caused by something entirely different. We have a separate fix that we hope will address this issue that we are looking to push out live tonight. If this is still occurring tomorrow please let me know. Thanks for bearing with us and sorry for the issues ><

Hello again! I've recently had a game in which one of my teammates left during champion select but the game started anyway. This made the game a 4v5 which we easily would have won had it been a a 5v5. Losing that game was quite frustrating, could you look into it? Thanks! :)

Game Link: https://matchhistory.na.leagueoflegends.com/en/#match-details/NA1/2799591686/201696587?tab=overview

RiotRiot AficJun 5, 20181 votes

Did you have the option to remake that game? (If not that is the main thing that would stand out to me). From everything I see, it looks like that player just has a less reliable internet connection (had DCed in a game not too long ago as well). Hardest part here is figuring out the difference between a player who is just disconnecting from the internet and an actual bug that we might have =)

AtaraxasJun 5, 20181 votes

[{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=47snFW6H,comment-id=0003000000000000000000010000,timestamp=2018-06-05T22:15:43.130+0000)

Did you have the option to remake that game? (If not that is the main thing that would stand out to me). From everything I see, it looks like that player just has a less reliable internet connection (had DCed in a game not too long ago as well). Hardest part here is figuring out the difference between a player who is just disconnecting from the internet and an actual bug that we might have =)

It was an ARAM so no remakes. :P But it did say "Summoner has the left the lobby" in champion select and the game proceeded to start even though he never reconnected back. Not sure if this is a bug or just how things work.

AtaraxasJun 13, 20181 votes

[{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=47snFW6H,comment-id=0003000000000000000000010000,timestamp=2018-06-05T22:15:43.130+0000)

Did you have the option to remake that game? (If not that is the main thing that would stand out to me). From everything I see, it looks like that player just has a less reliable internet connection (had DCed in a game not too long ago as well). Hardest part here is figuring out the difference between a player who is just disconnecting from the internet and an actual bug that we might have =)

Hey Afic! I was wondering if you could look into this very similar connection bug that's happening. Basically in the loading screen it states there is 0 ping and 0% for everyone. (The blue loading gif still works though.) Then after a long time of being like that everyone suddenly starts loading rapidly. I thought everyone was seeing the same thing but I was recently let known that it's just me.

I made a thread about it here: https://boards.na.leagueoflegends.com/en/c/bug-report/sPjI2En5-0-ping-with-0-on-everyone-in-loading-screen and also found an old thread about it a few months ago through google: https://boards.euw.leagueoflegends.com/en/c/bug-reports-eu/zcfgpbi0-0-ping-at-loading-screen-and-0-for-everyone-and-then-dc

Game link if you need it: https://matchhistory.na.leagueoflegends.com/en/#match-details/NA1/2805101981/201696587?tab=overview

RiotRiot AficJun 13, 20181 votes

Looked at logs of that game and didn't see anything out of the ordinary. Possible your computer was just being a bit slower at the time. Some (definitely not all) things that can affect loading: other things running in the background, alt tabbing before/during loading screen, not restarting your computer for a while, and lots of other things.

If I understand correctly this didn't actually impact your ability to play the game though right? If it did, I can definitely look into this a bit more as a higher priority issue.

AtaraxasJun 14, 20181 votes

[{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=47snFW6H,comment-id=000300000000000000000001000000010000,timestamp=2018-06-13T21:39:50.722+0000)

Looked at logs of that game and didn't see anything out of the ordinary. Possible your computer was just being a bit slower at the time. Some (definitely not all) things that can affect loading: other things running in the background, alt tabbing before/during loading screen, not restarting your computer for a while, and lots of other things.

If I understand correctly this didn't actually impact your ability to play the game though right? If it did, I can definitely look into this a bit more as a higher priority issue.

Really thank you for your time :), on to the subject at hand:

This isn't just one game, this has been happening to me every game. The bug is something new and was not present before patch 8.11. During the beginning of patch 8.11 my games constantly crashed at the start whenever this happened, my original post on this matter was addressing one of such crashes. After a week or so into patch 8.11 the crashes stopped but the symptoms the patch had brought were not gone. This is why I fear it's a bug that was only partially crushed. From what I have experienced so far the waiting time increased drastically after patch 8.12 but the crash has yet to return. (Though I do fear that it might.) I also tried the practice tool on the PBE where the same thing was happening and the wait time is even worse on there than on 8.12 live.

EDIT: I was not running anything other than League on my PC so I don't believe the problem lays there.

AtaraxasJun 23, 20181 votes

Hey Afic, sorry for bothering you so much but I wanted to bring your attention to these threads:

https://boards.na.leagueoflegends.com/en/c/bug-report/E5ZOe11t-fps-is-all-over-the-place-after-this-patch

https://boards.na.leagueoflegends.com/en/c/bug-report/l7IAmlkX-fps-drops

After 8.12 FPS has been fluctuating a heck ton and have been over-all lower. None of the hot-fixes fixed it and it has been affecting my gameplay since my FPS wasn't too over-the-top before the patch. I hope you guys look into it. ^^

SerzlyJun 2, 20181 votes

Not just ARAMS. Happening in normal games.

SpaghettiVaseJun 8, 20181 votes

This same problem has happened to me twice already. Everything will be fine in the lobby, in the match lobby, then when the loading screen starts everyone but one person will not be 100% loaded in. Obviously I assume its them and wait for a bit. First time it happened I didn't know what was going on till I alt-tabbed to find a box that was under the League window telling me I had been disconnected. The second time this happened, a friend told me I was standing in spawn.

Curly CanicheJun 16, 20181 votes

I've been having a similar thing the last two days where the loading screen takes a long time to come up and when it does it just sits at 0% and 0 ping. My internet doesn't drop it doesn't seem as when I alt+tab out I can still load web pages, etc. Mine never seems to load though, it just sits and I assume it DC's me. Edit to this: I tried a custom game and it finally did load after about 5 minutes but everything ran at 2 FPS. I don't have a great gaming computer or anything but I've always been able to run at medium-high settings and 60 FPS. Also, I was playing Fortnite tonight as well and had no issues with it so I don't think my GPU is crashing or anything.

Dr4go0724Mar 31, 20191 votes

I’m having the same issues with the game now and I tried playing a game right now but it made me disconnect and now I have a 10:00 minute penalty time even though I’ve been trying to reconnect the whole time.

FangRaynvierFeb 9, 20201 votes

Hello. I am now currently having this problem where it disconnects in the start of the game, yet not more than 30 seconds. And during the game, i disconnect for up to 30 seconds before reconnecting. This happens up to about 7 times in an aram match. Can you help? It's not hurting my game, it's just more annoying. Thanks.