Hiya GwingMaster -
Thanks for taking the time to share your thoughts on this.
To be fair to Katey and the skins team, a lot of the feedback they get isn't really actionable feedback.
While not all feedback is actionable, like changing Marauder Ashe's particles, the feedback is used as a learning experience. For example, players really weren't a fan of Queen of Diamonds Syndra because her particles didn't change. We took that feedback and re-evaluated how we were doing 750s - which champions worked because of base particles, and which skins we should move to a 975 RP tier to give them particles to make a better skin overall. We also began doing Quality of Life (QoL) particle changes for some champions (Prehistoric Cho'Gath, Warden Nautilus), which kept the skin at 750 RP, but were minor changes we could accommodate to make the skin feel better.
By contrast, the Lunar Wraith Morgana skin was universally panned as being overpriced. Riot took this info, re-evaluated the skin and the scope they intended for the project, and determined that it had not be allocated enough resources to be worthy of the 1350 RP (i'm assuming here). So they reduced it to better fit with player expectations. That is a pretty clear example of Riot taking actionable feedback and making a necessary change.__ They did a similar thing with Debonair Galio, where they took him back into the shop and gave him another couple of passes (personally I thought he needed more work, but the point still stands).
I worked on both of these skins and would be happy to elaborate here.
Originally, we felt with all the particle work and sounds, she was a 1350 RP skin. However, several players noted that Ghost Bride Morgana had a bit more to her and was priced lower at 975 RP. I took that feedback to the team so we could discuss it and see what we wanted to do. As you saw, we lowered the price based on said feedback. That's why we always say prices are tentative! ^-^ This, like you said, was a good example of actionable feedback that we can use to better the content we're producing.
As for Debonair Galio, I'd brought a ton of feedback from both PBE and the live boards - General Discussion had some awesome feedback regarding it. We agreed that he wasn't something that we should ship and should take another look at and make some changes to. While we didn't change everything suggested, all of the changes made were from player feedback.
a lot of people felt that PROJECT: Leona needed a little more color on her outfit. I saw a post on the boards about improving the colors on the new Frozen Shen model. Stuff like this are things that they could probably get a bit better about at least exploring.
A lot of color suggestions have been explored internally, even before they hit PBE, and they just didn't work for a particular skin. While we may not make the changes, we do discuss the suggestions and ultimately do what we feel is the right call.
Simply saying "this skins is a mess" doesn't really give them much to work with. Likewise, "re-do it completely" isn't feedback that is likely to improve the model much. The best way to get Riot to respond to criticism and feedback more is to give more specific feedback that falls within the stated scope goals for the skin.
Yes. Yes. Yes. Tell us what you like so we can do more of it! Tell us what you don't like and why. We're always looking for constructive feedback. Like I said, even if the content isn't changed based on your feedback, the criticism can be used for future skins content.