Explanation missing.
That was so elaborate rito tnx, especially coz was my first post.
We have removed your content due to a violation of the following board rule: Adhere to Board Guidelines
That was so elaborate rito tnx, especially coz was my first post.
We have removed your content due to a violation of the following board rule: Adhere to Board Guidelines
What did you post and where did you post it? What are the rules for that board?
To be honest I'm not sure if that entirely matters, unless your questions are for improvement to the system in the future. What the OP quoted is equivalent to me saying "I have arrested you due to a violation of the following California law: Follow the law". Yes, you should probably know what you did wrong, but saying that a player violated the rule of "don't violate rules" is a bit silly.
Generally I think we want to provide enough information that someone can understand what they could or should have done differently. The team here is going to start calibrating moderation steps and communication more so we can make it more true.
There are still going to be some cases though where we may not explicitly provide the answer in-depth, but instead provide the path to the answering. In my experience managing boards - people generally don't want to RTFM.
Getting people to develop the habit of reading the guidelines of every board before they post in the board generally is something that is only going to happen if people have to feel at least some of the pain/problems that they create by not reading an internalizing guidelines. Teach a man to fish and whatnot.
tl;dr I agree except sometimes providing a path to the answer is better long term
There are still going to be some cases though where we may not explicitly provide the answer in-depth, but instead provide the path to the answering. In my experience managing boards - people generally don't want to RTFM.
While I agree on not wanting to RTFM (who does, really), the implementation I have seen thus far of providing the path to an answer has been equal parts vague and frustrating. I can understand that having each moderator write a personalized response to each infraction would be inefficient, but giving the players zero information and passing them on to another source actually functions more like RTFM than just stating the reason.
It's a lot easier to hear "here's what you did wrong and why, here is how to resolve it as per these rules" rather than "you did a thing wrong, read these rules". Two examples:
"Hi Daen,
Your content has been removed due to a violation of the following board rule: Adhere to Board Guidelines.
<link to your already-deleted content so it just shows up as [Deleted]>Refer to [link to Board Guidelines] for more information."
"Hi Daen,
The following content has been removed due to a violation of the Boards Feedback culture guideline "But please, don't post League gameplay feedback or bug reports. This isn't the place for that".
<link to content **that actually shows the content, not a [Deleted] comment**>Refer to [link to Board Guidelines] for more information."
Which example is more compelling? In the first example, I am forced to read both the violation notification and the Board Guidelines just to see why my content was removed. In the second example, I am able to see why my content was removed within the notification and can refer to the Board Guidelines in the future when posting new content.
I feel like you guys are erring on the side of abuse prevention rather than the fact your majority legitimately wants to contribute positively. It's a bit as though we (the community) aren't being trusted to post in a way the rest of the community would approve, and intentionally limiting information isn't necessarily the way to encourage people to post.
It is beyond frustrating to receive a notification that you have done something wrong with no clear resolution, especially when the intent is good. It feels like a punishment rather than a way to guide contributors in the right direction. I understand that you want a clean forum for users, but the way to address that is to come down on repeat offenders, not first time mistakes.
I honestly feel kind of bad about reporting threads that don't belong in Boards Feedback since I know what the notification feels like to receive, especially when it's clear the OP is just confused and new to the platform. It's like I'm condemning them.
Yah - we are not providing enough information right now and we want to provide more.
It should be the other way around. Boards should all have the same guidelines so that people don't have to waste their time reading the rules for each board they frequent.
Due to the nature of each Board having its own context, unique guidelines do make sense. Don't forget about the Universal Rules that Riot has already implemented for the entire Boards system.
Totally agree here. Some rules are going to be universal and some are going to be narrow and specific.
Generally I think over time we'll have a much greater number of boards (10x, 100x, 1000x++) and the boards will begin to develop more distinct subcultures.
Some rules are universal - some will be highly localized.
Would user-created boards work? Almost like a subreddit.
I get the feeling you have never before moderated a forum of any kind.
You're probably right, Test Account
That was meant to be sarcasm, to clarify. It's interesting to see how much thought you guys are putting into every little decision while making these new boards. It's a shame you probably won't be doing a devblog type thing for us dorks who are interested in that sort of thing.
Really not sure how you got downvoted. Sarcasm was obvious. Meh.
Getting people to develop the habit of reading the guidelines of every board before they post in the board generally is something that is only going to happen if people have to feel at least some of the pain/problems that they create by not reading an internalizing guidelines. Teach a man to fish and whatnot.
I just wanted to point out that I never and will ever read forum guidelines. If it's not intuitive enough for me to know what and where I'm supposed to post then it's not worth my time. You guys have made these new forums so obfuscated and not user friendly that it just isn't worth it anymore to be honest.
You really can't expect us to hand-hold you into being a healthy contributor if you have no desire to become one. There are two really important pieces of any online community platform - one is the platform and technology, and the other is the culture of the community.
The platform needs to be intuitive and easy to use and understand - the culture which includes posting rules, acceptable content, etc is something that you have to be willing to learn and invest your time and effort into.
I'm completely willing to accept that you may not be willing to do that - but then you have to be willing to accept that we're going to spend our effort on other people
Healthy contributor.... I consider myself one of those, so could I get some response on this? http://boards.na.leagueoflegends.com/en/c/site-feedback/5MA20hKF-the-limitations-of-boards
It explains my current problems in regards to a huge post I've made over in the tips and tricks section, as I am trying to transfer a forum post onto the boards.
Edit: Had posted the wrong link.
You really can't expect us to hand-hold you into being a healthy contributor if you have no desire to become one.
Agreed. I totally think you're right here, but the person to which you're replying does have a point in that things really should be intuitive enough that reading general posting guidelines shouldn't be necessary.
I understand the desire to keep the community a bit closer, but a few pretty unrelated things are crammed together in unnatural ways:
There are also things that are totally absent, such as PvP.net Discussion (literally everything involving the out-of-game experience).
Changes like this would of course make the listings longer and possibly segment the playerbase, but it also facilitates the creation of more focused communities and allows users to immediately identify where their content should go. I shouldn't have to choose between Community Creations and Champion Concepts to know where to post my champion, especially when occasionally content can be removed for that sort of misunderstanding.
The culture which includes posting rules, acceptable content, etc is something that you have to be willing to learn and invest your time and effort into.
Is there any particular reason this needs to be the case? Moreover, is the approach of "moar guidelines" useful in achieving the goal of allowing players to learn said culture?
From my perspective, it's usually pretty clear what a community does or does not accept. Many internet forums share extremely similar rules, and reiteration thereof serves to obfuscate guidelines that might be different or unique to a particular community. I'll use Boards Feedback as an example:
GUIDELINES Culture
This is the place to find news and updates about the community boards, but we also want to hear from you! Have questions, comments or ideas for improvements? Post them here. But please, don’t post League gameplay feedback or bug reports. This isn’t the place for that.
Etiquette
Basically, follow the Universal Rules and keep content focused on appropriate topics for these boards. We want a place for everything, but if we don’t keep things organized, the boards become a lot less useful and a lot more cluttered.
Join the discussions with questions and feedback for the devs. Post ideas for new features or quality-of-life improvements. If you find bugs related to the boards, point ‘em out to us here. And most importantly, always vote for posts based on how valuable you think the content is.
This can be truncated into the following without loss of information:
GUIDELINES Culture
This board is the place to find news & updates about the community boards, ask questions, report Boards bugs, and provide comments and ideas for improvement. Other topics are better suited elsewhere.
Etiquette
Pretty standard forum rules, keep content on topic and within the Universal Rules.
Voting is encouraged, let us know what you really think!
The guidelines have a lot of unnecessary fluff that a user has to read through in order to get to what should actually be posted (and what shouldn't). The personality is great, but simultaneously not wanting players to RTFM and making the rules long-winded kind of defeats the purpose.
You really can't expect us to hand-hold you into being a healthy contributor if you have no desire to become one. There are two really important pieces of any online community platform - one is the platform and technology, and the other is the culture of the community.
The platform needs to be intuitive and easy to use and understand - the culture which includes posting rules, acceptable content, etc is something that you have to be willing to learn and invest your time and effort into.
I'm completely willing to accept that you may not be willing to do that - but then you have to be willing to accept that we're going to spend our effort on other people
Sorry it's taken so long to respond, as I said these forums aren't really worth going to anymore. But to reply what you said, I'm not expecting anybody to hand hold me, but I am expecting you to realize that forums weren't invented in 2014. I've been visiting and posting on forums for over 15 years and if you expect me to read every single guideline and rule for every forum I've posted in then you are crazy.
What we have here is a company that is trying to reinvent the wheel and doing a poor job of it. Like you said, you aren't willing to spend your effort on customers that don't use the tool the way you want them to use it, so why should we spend the effort to build a community out of this? You are trying to invent a new way to socially interact with your customers and your customers are telling you that you have failed.
If you want to experiment with your customer base then that's fine, but don't throw away a community that was alive, fun, and thriving. What you have now is a mess and a company that is more disconnected from it's customers than ever.
I died laughing at your analogy.
I only have 2 posts. I moved it to misc so its ok now. But one would think u would have validations in the forms for the messages u send back - like we have for missing a title. So i thought it was a bug.
Happened to me to, I asked a question and it got removed. :/
I have been saying this ever since I posted an idea affecting gameplay and it got removed because "it was posted to the wrong board". Good to know that my idea affecting gameplay did not belong on the gameplay board. Makes sense. Also, they don't (or didn't) even tell me which post got removed, so hope you weren't busy on the boards or you would never know which post was deleted.
What was the idea?
I don't read rules and guidelines because anyone with common sense knows that things like trolling, obscenity, and racism will likely get you banned or otherwise earn you an infraction. Whether something is off-topic or on-topic is subjective and therefore shouldn't be and usually isn't enforced harshly.