This is the truest post of the day. This community is a prime example of that episode you are taking about in the newest season of South Park.
Honestly just this week I had my main account permabanned for being toxic. I was toxic. I was a bit of a dick. I should have taken a break that day but I didn't and I let myself tilt.
Did I say anything racist, sexist or tell anyone to kill themselves? Not a chance. Did I tell some people to place wards and some other players to "stfu and play the game" yes I did. I was banned back around christmas, 14 days. I made a huge change since then. Literally didnt get reported up until this week. I was having a shitty week and shouldnt have played, I get it. Is that really a reason to take away the hundreds of hours, hundreds of dollars I spent supporting this video game? Where I live in Canada we are basically at rock bottom as far as the economy goes. The little money I get to spend on myself after bills, which is basically none (most the money was gift cards I got around christmas), I decided to put towards this game, to support this game instead of other games. Then because I swore a little bit you're going to take that away?
To be 100% honest this makes Riot and its employees involved in the banning process, worse human beings than myself. I play a frequent amount of league of legends, enough that going from christmas to now without swearing is very impressive. The change in my behaviour was incredible up until the one slip up, that I admit I messed up. Will they reconsider the ban or refund me a cent? Not a chance. Will they ignore me? 100%.
Riot needs to rethink their strategy here, because all its doing is preventing customers from giving them more money. It encourages people to troll or make new accounts, which drastically makes the experience for new players terrible.
They are essentially digging their own graves and they (and the majority of the community kissing their asss) pat themselves on the back while doing it. Its so backwards.