Request lift on ban due to medical reasons

Mister Modesty·Dec 10, 2017·2 votes·1,345 views

I just received a "chat ban" or something- I don't even know I just opened up League and received it. It came with some chat dialogues from 2 games where I apparently flamed a Jinx and Quinn in one game and whoever the jungle was second game. Reading these, I want to apologize for how I spoke- but at the same time I'm a kind, respectable player. When someone is griefing me I just mute them and try to stay focused on the game. I reached Honor Lvl 5 very quickly because I'm a kind person and try helping my team and keeping spirits high.

However, when I was 13 years old I began experiencing time gaps- I had to see a doctor and was diagnosed with MPD. Occasionally, my "alternate" personalities take over in the strangest circumstances. This is strange to me, because I do not remember these conversations nor have I ever experienced an MPD episode that plays LoL. Considering I'm the only one who knows my password, I have to assume a personality was playing on my account. I do apologize for the things I said, I wish I could see the entire chat log- not just what "I" said- I want to be a person thats fun to play with and that people can enjoy playing more games with. I've never experienced anything like a ban, and I don't know how to get it lifted. I don't want these penalties to stick- my life has been fairly hectic enough picking up after my personalities and League is the one thing I can get away from this living Hell. Please help.

62 Comments

redniwediSDec 10, 201715 votes

The boards are mainly for players to speak to one another. If you want a fellow player to look over your chat logs or something this is the place to do it.

The kind of request you're making here is only possible through a support ticket, so I'd recommend scrolling down and clicking the "Support" button at the bottom of the page.

Mister ModestyDec 10, 20171 votes

Where is this support page? I haven't had to do anything like this before

redniwediSDec 10, 20173 votes

There's a little button on the boards if you scroll all the way down. It is the word "Support".

You can also click on the link The Djinn provided in his post here. Just click "Player Support" in his reply.

Mister ModestyDec 10, 20171 votes

ok ty

Mister ModestyDec 10, 20171 votes

Nothing happened?

redniwediSDec 10, 20171 votes

What do you mean? Did the link not work?

Mister ModestyDec 10, 20171 votes

Well the link brought me to a really large menu of options- none of which were helpful- but I eventually found the support ticket part and I submitted my case but nothings happening.

redniwediSDec 10, 20175 votes

Support tickets are not instant, they take time to process. Just be patient.

Mister ModestyDec 10, 20171 votes

How long does a ticket usually take? I just want to play.

EvilDustManDec 10, 20175 votes

I believe it is disassociative disorder now?

Mister ModestyDec 10, 20172 votes

That term is actually very offensive. It suggests I'm the only personality, and that I am in some way disabled for my other personalities. The other persons are very real and very different from me.

nerak23Dec 10, 20171 votes

[{quoted}](name=Mister Modesty,realm=NA,application-id=ZGEFLEUQ,discussion-id=YnIEO1AF,comment-id=00020000,timestamp=2017-12-10T21:03:18.856+0000)

That term is actually very offensive. It suggests I'm the only personality, and that I am in some way disabled for my other personalities. The other persons are very real and very different from me.

Do you know and remember your other personality's ? Real question I'm not making fun !

PinkSaltDec 11, 20173 votes

people who downvote this are actual assholes. None of you guys go through what he does, and yet you downvote because he shares and expresses his experiences/understanding of himself and his MPD.

Mister ModestyDec 11, 20171 votes

Thanks. The term "disassociative identity" comes off in a negative way. And it's abrasive- multiple personalities is just an easy way to explain it, and doesn't try to create some "one size fits all" label. I'm not the same person as my personalities and it feels like calling it DID is just a way to keep people from understanding people wit multiple personalities- because there's multiple personalities to understand I feel like.

PinkSaltDec 11, 20171 votes

I don't have MPD myself, so I can't add anything that'll ultimately mean anything to you, but I will say that anyone who tries to over simplify anything like MPD really frustrates me, because everyone who does obviously doesn't know jack shit about what the other person (in this case, you) is going through. It's hard to believe people can be so arrogant and actually try to compare themselves to people who fight harder battles, claiming everything's "easy". Ugh.

Good luck with Riot support, really do hope they help you with that.

Umbral RegentDec 11, 20173 votes

That's a pretty broad statement to make about people. Nobody's obliged to disclose why they downvoted, but I'm pretty sure that "because someone with MPD is sharing his experiences/understanding" isn't it.

I know it isn't in my case - I downvoted only the main post (general disbelief) and one comment by the OP for statements that I viewed as irrational.

PinkSaltDec 11, 20171 votes

"this" refers to the one comment I replied to. Not the discussion as a whole, so. But thanks for trying to broaden out my statement yourself instead of actually understanding it~!

Umbral RegentDec 11, 20172 votes

My apologies, but you little to no effort to make your statement clear. Try to be better about that next time, like, saying "this comment in particular" instead of just "this".

Either way, I really doubt people are assholes for downvoting one person's stance on whether to use "Multiple Personality Disorder" or "Disassociative Identity Disorder". As far as I see it, both are applicable terms.

PinkSaltDec 11, 20171 votes

me replying to a single comment alone is enough to make the statement clear, hun. Read properly next time.

Either way, my opinion, not yours.

ModThe DjinnDec 10, 20174 votes

As redniwediS said, your best bet is to contact Player Support.

Mister ModestyDec 11, 20171 votes

I submitted a ticket and I'm waiting for a response. I could use all the help I could get with handling the process.

ResolutionDec 11, 20173 votes

From someone who has a disability - I can relate to how the world morphs around you (I hear voices constantly). Sadly, everything is a domino effect in life and reacts from every action. Even if you do something wrong, you'll always be responsible - even if not aware.

I've been committed before for my actions, even if I wasn't 100% aware (Lost a month of my life). I attacked medical staff for trying to treat me, and when people suffer from your actions there's normally a system in place to prevent it from happening again.

Part of you needs to address your medical problem is an issue before you can start combatting it. As long as you have the mentality I'm not responsible - you're enabling the darker side of your self-conscious. Some of the initial steps of fighting split personality is believing your the stronger side and convincing yourself your in control. The moment you allow that side to have more power then it should, it will always win.

Mister ModestyDec 11, 20171 votes

I'm pretty in control, I've only lost the control under extreme circumstances or certain extreme triggers.

I appreciate your struggle, I don't know much about schizophrenia? But it helps talking to someone who understands what it's like.

ResolutionDec 11, 20171 votes

[{quoted}](name=Mister Modesty,realm=NA,application-id=ZGEFLEUQ,discussion-id=YnIEO1AF,comment-id=00070000,timestamp=2017-12-11T03:20:30.616+0000)

I'm pretty in control, I've only lost the control under extreme circumstances or certain extreme triggers.

I appreciate your struggle, I don't know much about schizophrenia? But it helps talking to someone who understands what it's like.

I don't expect most people on this post to be that sympathetic because they haven't lived it. I've seen some pretty rude comments, so I felt like you shouldn't feel alone. Everyone needs a bit of support sometimes. Hope it gets resolved.

Mister ModestyDec 10, 20171 votes

Game 1 Mister Modesty: qq Mister Modesty: why you gotta start blue Mister Modesty: im completely countered as it is Mister Modesty: you got tali Mister Modesty: why yu at blue anyways Mister Modesty: thats what tali is for Mister Modesty: wow Mister Modesty: fukk youy guys Mister Modesty: waste my tp to help and you do nothing Mister Modesty: stay out my lane Mister Modesty: im staying top Mister Modesty: im done with loser team Mister Modesty: yeah Mister Modesty: stand there doing nothing Mister Modesty: useless jung Mister Modesty: then why be there at all Mister Modesty: i said stay out my lane Mister Modesty: fukk off Mister Modesty: idgaf Mister Modesty: im done with this lousy team Mister Modesty: ill carry top to win Mister Modesty: losers think kda matters Mister Modesty: no Mister Modesty: stay out my lane Mister Modesty: this loser team Mister Modesty: everytime I try to help they stand there like idiots Mister Modesty: my first 3 deaths Mister Modesty: someone standing there Mister Modesty: report eve Mister Modesty: hate speech against the disabled Mister Modesty: enjoy your last day Mister Modesty: hate speech insta ban Mister Modesty: lmao Mister Modesty: tilted Mister Modesty: lol Mister Modesty: try it Mister Modesty: this "jungle" cant even contest drag Mister Modesty: sooo gooood Mister Modesty: worrying about kills losing the game Mister Modesty: eve youre so trash Mister Modesty: i already did Mister Modesty: toxic pos Mister Modesty: starts talking shitt then says its me Mister Modesty: so childish Game 2 Mister Modesty: fukking a Mister Modesty: im done with you jinx Mister Modesty: yup they took my blue too Mister Modesty: youre so dumb Mister Modesty: top is bot Mister Modesty: no ping from quinn Mister Modesty: i hate you all Mister Modesty: muting all your pings Mister Modesty: going solo Mister Modesty: peace Mister Modesty: jinx said "report ram" bc shes overextended Mister Modesty: lmao Mister Modesty: the loser is still whining Mister Modesty: lmao Mister Modesty: what an infant Mister Modesty: i muted your dumb pings Mister Modesty: as per rules of league Mister Modesty: if you report me its a ban on you Mister Modesty: jinx is crying like a baby Mister Modesty: its so sad Mister Modesty: prolly has a dickk too small to get laid Mister Modesty: reported Mister Modesty: feeders

Mister ModestyDec 10, 20171 votes

I don't talk like this to people. I don't insult people, or feel the need to harass anybody. I don't even talk in broken English in my games when I do talk at all. I wish I could have my chat logs of other games to compare. I'm the person who plays League, not the guy who was playing.

WeedbroDec 10, 20171 votes

[{quoted}](name=Mister Modesty,realm=NA,application-id=ZGEFLEUQ,discussion-id=YnIEO1AF,comment-id=00030000,timestamp=2017-12-10T21:22:00.901+0000)

I don't talk like this to people. I don't insult people, or feel the need to harass anybody. I don't even talk in broken English in my games when I do talk at all. I wish I could have my chat logs of other games to compare. I'm the person who plays League, not the guy who was playing.

I know it sucks to come to terms with the reality that it's actually you that's doing that, not some other person. It's a piece of you that needs to lash out, and you refuse to accept it. It's not going to go away just because you say it isn't you. It is you.

Imperial PandaaDec 11, 20171 votes

Based on what I'm reading, you have a chat restriction. Meaning your chat will be limited for, most likely, 10 games (assuming first punishment). This is the lightest punishment. You should be able to play still.

Find ways to deal with the desire to call out negativity though. Some move chat off screen, some mess with keybindings so chat can't be sent, and some simply mumble in real life. If a game upsets you; finish it, either take a break or play an coop v ai to unwind, drink some water, and remember that it is for fun.

Mister ModestyDec 11, 20171 votes

I can't play until I agree to accept the penalties of my actions which includes a Honor demotion that I, personally, worked very hard for in an extremely toxic community. I'm not accepting these terms, and the client won't let me continue until I do. This system is literally trying to force me into a guilty plea and coerce "charges" upon me.

Umbral RegentDec 11, 20171 votes

They're not forcing you into a plea of guilt or trying to coerce "charges" on you. They're just having you acknowledge that what you said/did in that match netted you a punishment, and having you agree that you'll try to do better next time.

And, sadly, if you aren't willing to accept the punishment, then I don't think Riot's going to be willing to let you play.

Maybe your correspondence with Riot Support will result in something, but, here on the boards, we can only discuss your punishment, your response/behavior, and try to help you in some small way. And, outside of The Djinn's and redniwediS's nudges to talk to Support about it, I'm not really sure what we could do.

Mister ModestyDec 11, 20171 votes

My support ticket still hasn't done anything. And I implore you to explain to me the difference in "admitting guilt" and "acknowledge reason for punishment". And since there is no option I can make to overcome this screen, except to agree to being punished, then "charges" are being coerced upon me. The only lack of coercion is the choice to play the game or not, which isn't a very modest ultimatum when you consider players spend money on the game. I sincerely feel like the lack of human response to the issue ends up abusing the system. Any 4-person pre-made team can troll a player by unanimously reporting that player- and then that player has to go out of their way to submit tickets and await a response, while their account is flagged and deprived. That's obviously not the case with me, but the automated process is stressful. I shared the chat logs they gave me, and it's clear why actions would be taken. I still haven't received a response for my ticket, and I can't accept my hard work being stolen away for another person's actions.

Umbral RegentDec 11, 20171 votes

Answering your question to redniwediS earlier;

How long does a ticket usually take?

From my experience (I've only really submitted two tickets within the past year, but still), it takes 1-3 days to get a response. Just be patient about it.

And I implore you to explain to me the difference in "admitting guilt" and "acknowledge reason for punishment".

There's not really much to explain there, especially in this given scenario. You're just clicking "I accept these terms" and going about your merry way, albeit with a few games of restricted chat. You're not clicking "I agree that I have done wrong" or whatever - you can take away that you've done wrong and work to fix it, but they aren't forcing you to say "I did bad". They're having you say "I accept that this happened, and am going to work past it."

And since there is no option I can make to overcome this screen, except to agree to being punished, then "charges" are being coerced upon me.

The charges are against your account, not you. And, I don't understand why clicking "I agree" is an issue. Whether you click it or not, your account has been punished, and outside of patience with Support, there's nothing you can really do about it.

I sincerely feel like the lack of human response to the issue ends up abusing the system. Any 4-person pre-made team can troll a player by unanimously reporting that player- and then that player has to go out of their way to submit tickets and await a response, while their account is flagged and deprived.

That's not really how the system works. If a four-man premade all unanimously report the one outsider, all four of their reports only count as one report. The game is reviewed, and if the 5th player broke the rules, they get punished. If they didn't break any rules, they don't get punished.

As for Support tickets - those are optional. Most players won't get punished, and the few that do can either serve out their punishment or contact Support to appeal it. I could be wrong, but I imagine that out of the few players that get punished, only a scant handful actually contact Support.

Ultimately, the only help I can offer is this:

Await contact from Support, explain things as best you can, and hope that, after review, they decide to reverse your punishment. If you really just want to play, then just click "Accept" and play. Whether you agree with it or disagree with it, everyone who gets punished has to do it.

Mister ModestyDec 11, 20171 votes

Accepting charges is a plea of guilt. That's exactly how it works.. I don't know how else to explain it. I know this isn't criminal court, and so comparing it to the court system isn't a good comparison- but that's how criminal court works, at least. Like the concept of a plea bargain- topically it's just an agreement on a lesser punishment, but in reality it's a statement of guilt. This is why "public defenders" push plea bargain cases, that way courts make a quick dollar by selling people on the idea of a shorter court case and guaranteed outcome- but the truth is if the case were allowed to go to court then it would easily be dismissed by a hung jury, and the courts would make nothing. Wow I'm digressing... I know my rights- and the right to remain silent is there to protect from self-incrimination. I plea the Fifth as far as that notice is concerned, and LoL isn't allowing me that option. It's accept the charges or sacrifice playing the game. That's not a just system.

Umbral RegentDec 11, 20172 votes

Look, I'm gonna put this bluntly: You are irrationally overreacting about one of the most minor punishments that can be put on your account, and are likening the whole situation to being dealt criminal charges. In a videogame.

This isn't the police taking you in for some suspected criminal act, this is Riot telling you "look, this happened. Acknowledge that it did, and move on."

There's no Fifth Amendment rights to invoke or any other legalities.

Your account has already been punished. There's no room for self-incrimination, because it's all already said and done. The only thing left is the appeal to Support, acknowledging the punishment, or just not playing the game.

End of discussion.

Mister ModestyDec 11, 20171 votes

This reminds me of high school. Constantly being in in-school suspension because of actions not my own. People telling me, "ISS isn't really a bad punishment though" as if I deserved to be caged for being different. It's not like my personalities suffered the consequences. There was a specific instance where a personality pulled the fire alarm and I came to standing at the scene surrounded by curious people right before I was marched to the office and reprimanded. And even then as I plead with them and they suspended me, they said "at least it's only this" saying that punishment was mandatory for a crime I never committed- because pulling a fire alarm is a felony. You get to make your criticisms because for you the consequences of your actions are real. You don't have a little sociopath sharing your image, not caring for the consequences you have to face. And the most I can do is keep certain routines to help keep me focused.

CooL Ice TeaDec 11, 20172 votes

Okay lets try it that way, if you are going off for free because of your disability in these cases, what holds others back to use the same excuse even if they are not bothered with the problem?

Mister ModestyDec 14, 20171 votes

I'm not certain. Apparently, they won't actually look at the rest of my games to compare the behavior. I've been trying to talk to someone but it's like they're trying to handle me instead of listen to me. The only response I've received from Riot keeps dismissing what I say and tells me I need to learn why the rules are there. I DO understand why the rules are there, and I do a very good job maintaining a positive image. I receive honors in 9/10 games I play, where the 1/10 is because we had an extremely awesome teammate making great plays or sometimes when the team is convinced I'm bad because I had a terrible game. It happens. The means is there, but it's becoming painfully obvious to me that the employees of Riot do not genuinely care for their players so much as they do enforcing rules. I'd like to quote Star Trek, Next Gen.

"I don't know how to communicate this, or even if it is possible. But the question of justice has concerned me greatly of late. And I say to any creature who may be listening, there can be no justice so long as laws are absolute. Even life itself is an exercise in exceptions."

Imperial PandaaDec 11, 20171 votes

Actually a 4 man premade has the same power as the 1. If the 1 doesn't take the bait and acts in an acceptable manner, then they won't get in trouble. You probably won't get a response until tomorrow. The first one will most likely be a cookie cut response, don't be disheartened by that.

TrulyBlandDec 11, 20172 votes

[{quoted}](name=Mister Modesty,realm=NA,application-id=ZGEFLEUQ,discussion-id=YnIEO1AF,comment-id=0005000000000000,timestamp=2017-12-11T01:29:18.132+0000)

My support ticket still hasn't done anything. And I implore you to explain to me the difference in "admitting guilt" and "acknowledge reason for punishment".

I can give you a real-life example of the difference that I encountered very recently: I was using public transport without a ticket shortly after the new semester began. I was late already that day and was afraid that getting a new ticket at the machine might make me miss the next subway. I fully intended to get a ticket for the entire semester either way, so what I did didn't do anybody any harm and didn't really benefit me in any way (other than the time saved on that particular day).

I'd never admit guilt in this scenario, because what I did was not actually immoral. But I definitely acknowledge why I had to pay the fine. I understand that if I could get away with it the whole system of accountability falls apart.

You are in a similar situation. You have not done anything immoral yourself, but you should be able to understand why they punished you; or rather your account. That last bit is important by the way. Even in tolerated (even if not allowed) cases of account sharing the account itself will be held responsible for any actions taken on it. As somebody else pointed out this applies to siblings and friends, I honestly cannot see why it shouldn't apply to you.

Any 4-person pre-made team can troll a player by unanimously reporting that player- and then that player has to go out of their way to submit tickets and await a response, while their account is flagged and deprived.

I know discussing how exactly the system works is slightly off-topic, but this won't work. The system scans the chat logs for offenses as long as anybody reported a person. Four reports or one, unless there's something punishable in those logs they won't count against you.

Mister ModestyDec 11, 20171 votes

I'm sorry, I don't understand enough about subways to see the example. We don't have subways around here except the ones that serve sandwiches.

TrulyBlandDec 11, 20174 votes

My point is that I didn't actively cheat the company out of any money, but I still had to pay a fine (and readily did so) when they caught me without a ticket because I was able to see the situation from their side.

And I'm basically asking you to do the same. Look at it from their side. Even if you can reliably prove to Riot that you have MPD... does that mean you should get a free pass for literally everything that happens on your account? You could always just pretend that it was not you who did it. You're asking for them to render their entire system completely and utterly ineffective in your case.

You were drawing comparisons about court cases earlier, so let's push this to the extreme: What if one of your other personalities commits a crime? Who can be held accountable for actions committed by your physical entity? Because there absolutely needs to be a way of holding somebody accountable, otherwise the whole concept of a justice system just falls apart.

Mister ModestyDec 11, 20171 votes

This is the unfairness of my situation. It wasn't a sibling or friend that snuck on my computer. This was an episodic event, probably triggered by something said in game. I can't blame anyone, I know there are toxic players in the community and that's why I love the mute option. I've also seen good friends become triggered, so I'm painfully aware the effects this game has on every person- so I'm not alone in that. Despite all that though, I maintain a great effort to overcome it all and be a friendly player. It's a constant effort having multiple personalities, and for the most part I'm able to keep things in order- that's why I like playing League it's a lot simpler to be honest. To you it's a case of somebody using my account, to me it's a violation of my own biology- like a reprimand for something almost as involuntary as a sneeze.

TrulyBlandDec 11, 20172 votes

How would it be more fair if it was a sibling or a friend? In the end it's still a punishment for something that you didn't personally/voluntarily do. And in the end, it still happened and Riot needs to somehow prevent it from happening again.

Mister ModestyDec 11, 20171 votes

If a friend or sibling gained access to your account, it is because you gave them access to it. The way this person gained access to my account isn't similar to how a friend or sibling would.

The very closest comparison you could make is a person falling asleep at the computer for somebody else nearby to start using it. But even then it's very different.

Riot reprimanding me does not prevent anything from happening. I maintained my good gamer behavior, and kept this under control for many years by simply enjoying the game.

I got Level 5 honor fairly quickly, and it felt good to have that recognition. I continue to show good sportsmanship in my games, and the new Honor system really showed how great muting hostile players is. Apparently people keep bad talking after you mute them so people think you have nerves of steel when you don't respond.

Riot would be more successful making sure this doesn't happen again by making sure I'm not facing these consequences. Positive Reinforcement. I know I make an effort, and it shows with my profile I think. I mean, I have a lot of losses because I'm honestly not the best player and still learn, and Riot keeps changing the game before I learn it lol. I just want the community to see me as the good player I am, and that's why I do apologize to the players who had to endure this type of chat coming from my profile. But the person you're trying to punish has no remorse, and the person who has to pay for it worked really hard to achieve these accomplishments. I just want what's right.

Imperial PandaaDec 11, 20171 votes

Then you are stuck waiting for player support. You have already been shown the chat logs and since it is a first tier offense, there is a history of negative games. Not as sporadic as one may hope.

If it helps, a transformer blew out on me last week during an ARAM. Once I reconnected and finished the game I had to sign an agreement that I wouldn't actively leave games. Wasn't intentional but sometimes we get those slaps on the wrist.

AJStarhikerDec 11, 20171 votes

It sucks to be held accountable for something that's not your fault. However, Riot's policy is that you are responsible for what happens on your account. They don't remove restrictions for people claiming a sibling or friend got their account banned.

Like another poster said, though, this sounds like a fringe case. Unfortunately, there have been enough people who lie about their bans (this is the first time I've seen anyone claim MPD/DID, but I've seen several claiming Tourette's), it'll take a lot of proof to convince Riot to remove the penalties and/or restore the account's honor standing.

Mister ModestyDec 11, 20171 votes

I used to have a Runescape Moderator keep my character ban safe for this reason. I don't know if League has something like this- but whenever I got Rune reports the moderator would help by talking to my account to see who was playing.

AJStarhikerDec 11, 20172 votes

[{quoted}](name=Mister Modesty,realm=NA,application-id=ZGEFLEUQ,discussion-id=YnIEO1AF,comment-id=00060000,timestamp=2017-12-11T01:33:17.092+0000)

I used to have a Runescape Moderator keep my character ban safe for this reason. I don't know if League has something like this- but whenever I got Rune reports the moderator would help by talking to my account to see who was playing.

Unfortunately, the differences between an MMO like Runescape and a MOBA like LoL are big enough that in-game moderaters aren't all that effective here. The closest would be having a group you play with who are aware you have this issue and won't report you.

As far as your support ticket, it will likely take a few days to get an answer back. That's normal, especially during times like now, when they do banwaves for boosted accounts.
And, once you do get Rioter response, Politness and Persistance will be your friends. Be aware, they might not remove the penalties. However, they will be willing to work with you on keeping your account safe and out of trouble in the future.

Mister ModestyDec 11, 20171 votes

There is no acceptable outcome short of removing the penalties. My personalities are legally their own persons.