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My League account got hacked and was perma banned... Is there anyway to reverse the ban?

jadynsasha··4 votes·1,001 views

So, I have been thinking for a while to get back into League. But, the day I try to login to play one, it says I have been perma-banned, though I haven't played in months. I check my email, and it seems someone hacked into my account, submitting tickets saying that I (really the hacker) was going to sell my account, which is strictly against Riots code of misconduct or something like that. So, I immediately secure my email and League account, and submit a support ticked to Riot, asking if there was anything I could to. A Rioter named MarledFox was helping me out, and as soon as he/she saw suspicious activity, she said she could give me the benefit of the doubt, though someone else would have to help me out from here on in, Rioter 'Slug'. He then asked me to supply him a new email address to verify it was me, which I did, and then made me go through a verification 'quest', which I suppose I passed. Though after all of this, Slug said that even though there was suspicious activity, I could not get my account back. I was confused then why I had to do the quest and all verifying that it was me if it didn't matter after all. I was also confused as to why MarledFox said it was possible and Slug later said that it wasn't. I have read stories on the boards exactly like mine where the people were able to get their account back. I just wanted to verify here that I couldn't get my account back, or get my perma-ban reversed.

5 Comments

Timethief493 votes

Im guessing you had to prove your ownership so that He was allowed to Talk to you about Accountinformation. Something Like this is always Tricky. You are responsible for the Security of your Account, your Password should be strong enough to Not be guessed or broken. Even if stuff looks suspicious like you got hacked it could aswell be that you Sold the Account the new owner got banned and now you try to get it Back. I don't know what exactly is the Case. Your best bet is continuing to ask the support.

jadynsasha1 votes

{quoted}

Im guessing you had to prove your ownership so that He was allowed to Talk to you about Accountinformation. Something Like this is always Tricky. You are responsible for the Security of your Account, your Password should be strong enough to Not be guessed or broken. Even if stuff looks suspicious like you got hacked it could aswell be that you Sold the Account the new owner got banned and now you try to get it Back. I don't know what exactly is the Case. Your best bet is continuing to ask the support.

Yes, I had to prove ownership with my new email address. However, google told me (and I am sure Riot can see this too) that the suspicious activity was from the UK, not from Canada. where I live.

Chermorg2 votes

Yes, continue asking support. If the accounts team won't remove the ban, submit a new ticket and ask that one be sent directly to the player Behavior team.

In that new ticket, be very short and just say "my account was hacked, the hacker got it banned, I recovered the account (link to the ticket with the quest), can you please fix the damage done". They should remove any punishments accrued while hacked.

jadynsasha1 votes

{quoted}

Yes, continue asking support. If the accounts team won't remove the ban, submit a new ticket and ask that one be sent directly to the player Behavior team.

In that new ticket, be very short and just say "my account was hacked, the hacker got it banned, I recovered the account (link to the ticket with the quest), can you please fix the damage done". They should remove any punishments accrued while hacked.

Wow, thank you! I'm doing that right now.

Negativity1 votes

{quoted}

Yes, I had to prove ownership with my new email address. However, google told me (and I am sure Riot can see this too) that the suspicious activity was from the UK, not from Canada. where I live.

Had this problem before, hope it works out.

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