Suggestion: "Request Manual Review" Flag on Report
It's a pretty consistent complaint lately that automated system Riot has in place catches text based offenses, but is unable to catch other forms of trolling. Sometimes trolling that is obvious to an informed observer is simply difficult for a program to identify, the 500 troll video going around being a prime example of this. However, we all know that Riot can't review every report that comes in. They simply do not have the manpower to do so.
What Riot might have the manpower to do however is add a flag to the report menu to "Request Manual Review." Players could tick this box if they want a Riot employee to manually review the report.
Of course, one issue that could arise is that everyone would simply tick that box for every report. To combat that, Riot would need to add two features.
- The Player would need to provide a detailed account of what happened, 500 character minimum.
- The Player would need to pay some amount of IP, that would be refunded if the report results in a penalty, or forfeited if not.
By applying these measures, Riot would be able to weed out fake reports as well as reports that players believe can be caught by the automated system, allowing Riot to focus on the cases that actually require manual review. This system could even be combined with the Tribunal as another level to further reduce the resource impact on Riot.