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Q&A about Player Behavior Systems, Chat Log Reviews, and Feedback!

RiotLyte·10/1/2015, 9:19:16 PM·53 votes·44,150 views

Hey everyone,

We recently launched a set of features in the 5.18 patch that upgraded the Instant Feedback System. You can read more about the design of these features in a blog by Neurocat here: http://boards.na.leagueoflegends.com/en/c/gameplay-balance/Boqd81O0-upcoming-upgrades-to-chat-restrictions

  1. We introduced Intentional Feeder Detection to the Instant Feedback System for the first time, and now intentional feeders can be banned within 15 minutes of matches. We've started the settings relatively conservative to start because figuring out whether a player is intentionally feeding or just having a bad game is a tough problem, so we're not catching ALL intentional feeders today.

  2. We introduced Reform Cards in the client, and for Chat Restrictions for the first time. Reform Cards are basically summaries that show evidence for behaviors that led to your ban, whether it's match histories for Intentional Feeders, or chat logs for Restrictions/Bans.

  3. We introduced a new version of the penalty escalation system. Now, punishments in League of Legends work like this:

  • First Offense: 10 Chat Restrictions
  • Second Offense: 25 Chat Restrictions
  • Third Offense: 14-Day Ban
  • Fourth Offense: Permanent Ban

However, if a player is showing more severe behaviors, it is possible to be escalated straight to the 3rd Offense Tier, and immediately get a 14-day ban for your first offense. This also means that if you get another offense after that (even if it's a less severe behavior!) you will be escalated to a permanent ban. By showing neutral or positive behaviors, it is possible to improve your account standing and drop punishment tiers as well.

So what are we doing here? Well, because player behavior systems have changed A LOT over the years, there's a lot of questions about what's current, what's coming in the future and what's no longer true for player behavior systems in League. We're also getting questions to review chat logs for players who believe their punishments are undeserved. Neurocat and I will be happy to answer any questions about player behavior in this thread, so let's get started!

IMPORTANT CAVEAT: If you ask a question related to your penalty (Restriction/Ban), you will be consenting to us discussing your chat logs or in-game data publicly. Please use Player Support tickets if you wish to have your questions answered privately.

378 Comments

Deep Terror Nami10/1/2015, 9:21:30 PM35 votes

It's Lyte on the boards! http://static2.gamespot.com/uploads/scale_super/1551/15516851/2941762-lfs11.png

I'm just gonna stick around and see what the toxic players have to say to him :3 http://static2.gamespot.com/uploads/scale_super/1551/15516851/2941774-lfs23.png

GroundedEagle4510/1/2015, 9:21:54 PM10 votes

How bad of a person am I? Hmm publicly shame me :) I honestly want to know

Bhagswag10/1/2015, 9:28:39 PM7 votes

What other phrases like "GG EZ" are considered ban worthy?

DariusDemiurge10/1/2015, 9:25:23 PM7 votes

Cool beans, now if only the automated detection wasn't such garbage that bans you for words no one in their right mind would be offended by as seen in various chat logs posted, people spamming false reports because they are butthurt you beat them worse than a pedo getting beat in prison, this might not be a trash idea/change like 90% of riot's work recently.

Masalar10/1/2015, 9:33:00 PM7 votes

I asked on Reddit once, but the Rioter wasn't 100% sure: I use "report unskilled" as a way to vent after having a bad teammate. Does this lower my report weight, or is this in anyway a bad thing to do?

Gare Jordans10/1/2015, 9:33:37 PM5 votes

Lyte, how well has your intentional feeder detection system been working post 5.18 release? What does it take into account to determine is someone is actually intentionally feeding?

Thanks in advance.

Daen10/1/2015, 9:25:30 PM4 votes

Out of curiosity, would you be able to tell me the percentage of games in which I'm reported? You have my blessing on posting it publicly.

Sìel10/1/2015, 9:23:00 PM4 votes

Have you ever considered penalizing someone by reducing their IP (influence points) as a punishment system for toxic behavior?

GroundedEagle4510/1/2015, 9:41:01 PM4 votes

Two questions, one what am i reported for most? Secondly, when reviewing a report do you guys see the rest of chat as well? And you just are not allowed to post it?

nothingxs10/1/2015, 9:46:43 PM4 votes

I know this is probably not a good idea, but how awful am I? I need to know if I'm being a Toxic Baddie™

TeemoJenkins10/1/2015, 9:36:15 PM3 votes

To my knowledge I've never been reported in game for Verbal abuse... any chance you can pull me up?

ShadowParker10/1/2015, 10:02:17 PM2 votes

Also, you guys can see chats from both in champ select and in the after game lobby right? Just wanna clarify

F0310/1/2015, 10:09:47 PM2 votes

when the hell are you actually going to clarify what reforming is and how to actually do it.

because in all honesty riot has shown that its nothing but a fairy tail

disregardable10/2/2015, 12:49:11 AM1 votes

Lyte, here's some feedback: ANNOUNCE Q&As please. I was asleep, and you know if you don't post as soon as it goes up, you have almost no chance of getting a response. I know you probably didn't want to sit there and write 800 answers, but then don't hold an "official" QA. We appreciate you answering the 16 questions and no doubt reading quite a few others, but it kinda sucks.

  1. I wanted to ask why I DON'T have a chat restriction, for the first time this year. I'm notoriously toxic, and I think I'm being even worse lately than I was before 5.18. I feel like I'm reported every single game, yet still no restriction. Don't you think this system is a little too conservative?

  2. I feel like my reports do nothing. Is my report health just shit, or is this an effect of the system being too conservative?

  3. The last time you addressed pre and post game lobby chat was not considered for punishments. Has that changed at all, or is it still "eventually"?

Retillin10/1/2015, 10:03:18 PM1 votes

A question for you Lyte, have you ever had to talk to a Rioter for being Toxic in game? No need for names, I just find it hard that all of them are positive every single game.