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New Champ Select: Feedback and Investigation Thread on Queue Times

RiotLyte·1/16/2016, 6:20:22 PM·58 votes·13,438 views

Hey everyone,

We're going to spend the weekend investigating some queue time issues. We need your help!

IF you have a queue time over 15 minutes, and have had NO QUEUE POPS or QUEUE DODGES at all, please post:

  1. Time of Day
  2. Queue Time so Far (Screenshot would be best!)
  3. Summoner Name (in case it's different than the account you are posting with)
  4. Primary/Secondary Positions
  5. Rank Tier
  6. Premade Friends and their Summoners (if you were premade)

Thank you!

EDIT ::: We believe we found the tuning issue that resulted in longer queue times. If you see queue times above 30 minutes, please keep posting. We'll do a tuning change Monday morning that should dramatically reduce high queue times.

89 Comments

Deep Terror Nami1/16/2016, 6:22:49 PM38 votes

Hi Lyte,

I know you've been super busy, but when will you get back to answering on your ask.fm page? Any idea?

Thanks for putting out information on this. I will go play some matches just to check the queue times.

Thanks. -DTN

Canzieatzyou1/16/2016, 6:40:43 PM24 votes
  1. Around 12:30 P.M
  2. I dodged after 45 minutes, had the queue pop once at 31 minutes. http://imgur.com/7tcCahF
  3. Canzieatzyou
  4. Jungle/support
  5. Diamond 2
  6. Soloq
3lancer1/16/2016, 6:58:45 PM15 votes

Draft norms 1)Our first queue popped at 10:45~ AM (PST) Saturday 2) Queue popped at 45 mins, got in champ select at 77 mins in. Queue popped again at 110 minutes in, another q pop at 135. 3) 3lancer 4) Support/bot lane 5) Diamond 3 6) Ender A Wiggin, jungle/bot lane, diamond 4

https://gyazo.com/67371f8c4082d547d8344080f310afb4 edit: we hit 100! https://gyazo.com/22b6c4d81dcc9d313f6390dbc84a81fe [http://i.imgur.com/8twPtfZ.png] so we're 180 mins in and our last queue pop was at 135. I gave up after 226 mins of being in queue. Draft queues usually take anywhere from 10-25 minutes for me before the change.

Nicorus 1/16/2016, 6:58:57 PM12 votes

Lyte, You may want to edit your post to specify time zone with time of day.

Poop Jelly1/16/2016, 6:47:43 PM8 votes

This was yesterday,

  1. Around 2:00-2:30 P.M
  2. Up to 26 minutes (have had some AFK checks but mostly declined and back to queue).
  3. Poop Jelly
  4. Fill
  5. Diamond 4
  6. I went solo
xl Kirito lx1/16/2016, 6:55:12 PM7 votes
  1. Saturday -- 11:30AM (Central) - 9:30AM PST?
  2. 45-50min
  3. xi Kirito ix
  4. top / mid
  5. Plat - Diamond mmr
  6. I don't have any Friends :<

It was also norms, not ranked. I'll try to get a screenshot next time.

HummingSwordsman1/16/2016, 8:29:20 PM4 votes
  1. 3:20pm EST
  2. Made it in, and when its my turn to pick the champ I pick who i want it then it kicks me out twice it has happened, and yall keep giving me time to wait z.z
  3. KoiJoi
  4. Mid/Support
  5. Bronz 4
  6. N/A
P0IS0N IVY1/16/2016, 11:46:57 PM3 votes

Can the game just lock our champion in at the end of our pick period? Why was this change made in the first place?

Also declaring your champ is useless because the enemy team can see it before you lock in.

Oksanaandjoy1/17/2016, 3:43:52 PM3 votes

New champ select is great for ranked. Love it.

But we need team builder back as it just takes too long to get games started when we are just having fun. Queue times seem to have settled down. Its the whole process that is a bit much. And then you're just about to get the game going and someone forgets to lock in! Start all over again.

I'm in champ select right now building a team with the same random players banning and choosing the same champs for the 3rd time in a row...

Sorry, but the level of detail goes against the value of playing normals.

Love the new champ select, but it takes to long to have fun in normals.

ReidRagangz1/17/2016, 3:59:22 AM3 votes
  1. 11:05

I am tired on waiting in Queues that take anywhere from 3-10 minutes just to have a player not lockin their champ and have to start over again. I just had it happen 9 times before I gave up. Why not make it so the champ that is declared before bans is autolocked if the player doesn't lock it manually? This would speed up the time it takes to get into a game for a lot of players.

Teraxe1/17/2016, 8:28:02 PM3 votes

New Champ Select sucks

I am so fucking used to selecting my champ and letting the timer run out, and it locking in that it is damn near impossible for me to play now. I have 4 dodges, because of failure to lock in. Why the heck did you change this. It is so horrible.

There are plenty of feedback checks, I Queue, I click the checkmark to join, I pick my champ beforehand, I ban a champ, I select a champ, Why do you need me to lock in the selection, why not just auto pick the champ I have selected when time runs out?

Roamcel1/17/2016, 4:55:13 AM3 votes

And what about the contrary? CONSTANT popup and CONSTANT queues but no game start?

Brain dead long potential wait time, Brain dead long actual wait time, Brain dead high number of dodgers.

Might want to look into this, before trying to fix a problem that's a CONSEQUENCE of the above.

HippieKiller1/17/2016, 8:05:17 PM3 votes

So, now that i have had a chance to play a few games within this new system I figured it was time to give some feedback.

First off, it looks amazing. I love the new style quite a bit. And I can totally see what you guys are TRYING to do and I appreciate that too.

But... I hate it. The queue times are long, the pick/ban is long then someone dodges and it starts all over again. Yuck. Not sure what can be done about that honestly, so I suppose its something I will have to get used to.

Furthermore, i have seen a serious incline of trolling. Be it troll picks, feeders or ragers in game. I have had to report more people in the last few days than the last two months combined. Not sure whats causing that but I sure hope it thins out soon.

But the primary reason I hate it is having to choose two roles. Frankly I dont want to choose two roles. The queue times suck enough already so I would be fine waiting a bit longer to actually get the role I want. Especially since it seems ill be playing with toxic people anyway. I may as well have as much fun and get as much experience at my preferred role as I can.

I get it, you see team builder as a redundant system and feel its not needed. Ok cool. Then please give us an option to queue for only one role. Or, when the game pops let us see what role it assigned us. That way if we dont feel like playing the secondary role, we dont have to accept and we can reenter the queue.

Abusing Normal1/17/2016, 11:13:37 PM2 votes

Will just play DOTA, queues are never 15 minutes.

SleepyLionCub1/17/2016, 3:35:03 AM2 votes

I feel like people should be able to refuse a "secondary" pick. It would increase their que times yea, but it will help people get the role they want even more, and prevent people from changing after the team is in champion select.

oinkwentmoo1/17/2016, 4:28:14 AM2 votes

I get the opposite when I choose "Bot" as my secondary I get thrown into a game instantly as ADC which is my secondary. I can't get my primary (support) unless I choose a more popular role... e.g. Mid/Top as secondary. As much as I like ADC, I'd rather wait a few minutes instead of being forced to play a role I don't enjoy very much.

Birdzz1/17/2016, 5:02:03 AM2 votes

This thing fricking sucks.... its not the matter of the Que times.. its the matter of, "oh i looked away for like 30 seconds" and got kicked from the game... I was litterally went to change my music, looked back, selected my champ... and still got kicked cause i didn't pick "Lock in" its stupid. And its a huge pain in the Heimerdonger.... Fix that. The rest of it is fine. except if you Secondary Support.. Then you get nothing but support, that sorta blows. Just saying... Im not a High Elo Player or anything, and this maybe a personal problem but... Oh and also if you get kicked, and you have to wait 5 minutes, sometimes after you pick "Play" and "Launch" instead of showing you the Timer it will just go back to the main screen. Then I cant use the "X" at the top right to close it.. or even right click close it from the bottom... i literally have to open task manager and shut it down. So now its like "yeah i kicked you, and you cant see how long, and you cant close me down? You tilted yet?" Like common.

oY19KTk5lt1/17/2016, 11:31:56 PM2 votes

  1. 5pm today, last night about 2am

  2. Today: http://i.imgur.com/Nj6R2Ji.jpg?1 (40 minutes) Yesterday: http://i.imgur.com/2eqr0N3.jpg?1 (2 hours)

  3. Amara

  4. Mid/Fill

  5. lvl 28

  6. Solo Draft Normal

Today there was 1 dodge after 30 minutes, yesterday there were several dodges, but only every 30-40 minutes. For two fucking hours.

Rahsta1/20/2016, 10:48:24 PM1 votes

I have an idea bring back team builder WTF!

Toyoko1/21/2016, 5:35:15 PM1 votes

One hour all up Queue length, and I have yet to see a pop up, Even re-entering the Queue twice, changing preferences to just fill, and still nothing.

Interface looks great; I dislike the need to auto lock, but that's due to other players not knowing that you're meant to more or less.

ElvieMay1/28/2016, 12:22:38 AM1 votes

Hi Around 11:30PM UTC last night (26/1/15) I was stuck in queue for around 30 minutes, one dodge around 5 mins in. I was Primary Support, secondary Bot I'm unranked and fairly new, level 19, not sure if that has anything to do with it. Not premade.

Would love for this to get sorted as I have been looking forward to NCS for a while. Thanks

iTzMaThPr02/8/2016, 3:21:32 AM1 votes

i would like to see all champion during the turn of other people, like that i will be prepare to choose at my turn. thx

fedbia3/23/2016, 8:33:53 PM1 votes
  1. Time of Day: 4:30 (Has been happening since 4PM)
  2. Queue Time so Far: 17:30
  3. Summoner Name: fedbia
  4. Primary/Secondary Positions: N/A
  5. Rank Tier: Unranked Blind Pick
  6. Premade Friends and their Summoners: N/A

Don't know if this data is still being collected, but here it is anyways. I just got Yi, and he's a beast on wheels!

tea64933/23/2016, 8:57:50 PM1 votes
  1. 5:00pm 3.23.16
  2. 17min
  3. tea6493
  4. not playing ranked
  5. not playing ranked
  6. no friends
DumpsterTime3/28/2016, 4:51:40 PM1 votes
  1. 930AM PST
  2. 21:00 (Screenshot would be best!) It is going higher, and it is EVERY single time I que.
  3. HuricaneKatarina
  4. MID/TOP
  5. I'm Level 12
  6. Solo Que Draft Pick

I can only attribute it to there being no lvl 12s in Draft pick or a very low number..but the same thing happens in blind pick also. :/ Pls Riot

PROJECT Bear4/5/2016, 2:24:17 AM1 votes
  1. Time of Day 7.23pm/ranked
  2. Queue Time so Far (Screenshot would be best!) 8 minutes
  3. Summoner Name (in case it's different than the account you are posting with) same
  4. Primary/Secondary Positions top/mid
  5. Rank Tier bronze 2
  6. Premade Friends and their Summoners (if you were premade) nona
Xanthropsis4/17/2016, 8:56:29 PM1 votes

Bring back the old system. Flawed as it was, at least you didn't have to wait for queues...I can instant pop now if I pick fill...which always makes me support. Fail system Riot.

CoalBlackBird4/22/2016, 3:44:35 AM1 votes
  1. 22:42 Central 2)15 min 3)CoalBlackBird 4)Bot/Support 5)Unranked 6)Soloq

Screenshot: http://prntscr.com/avalqn

BawIin5/5/2016, 11:11:11 PM1 votes
  1. Around 4 PM EST
  2. 21 minutes. http://i.imgur.com/PUmaJpj.jpg[/img]
  3. BawIin (Capital i for the L)
  4. Mid/Top
  5. Unranked, Plat 3 Last season.
  6. Solo Queue Draft.
Death Awaits I5/16/2016, 12:12:29 AM1 votes

Even more recently I've been getting hit with the long queue times of 15 minutes to even 20 minutes.

  1. 12-2pm, 7pm-11pm 2)Current queue time is 16 minutes or so 3)ArcanePegasus 4)Bot/Mid (I swapped around earlier to see if I would be put into a game quicker Support/Mid but still long queue times) 5)Bronze 2 6)Solo
NaptownLPN5/16/2016, 9:44:04 AM1 votes

12:42am Est/3:16am/5:40am

40+ min/30+/ currently at 22 min

NaptownLPN

Support/Top Support/Bot Support/Jg

5v5 Normal Draft

Solo Q

I suk Clocks5/17/2016, 5:57:20 AM1 votes

Happens to me all the time, enormously long waits when the estimated time is 2 minutes.