So, come have a chat with us about refunds. What is your department's philosophy behind them, and what ideas do you guys have going forward? The topic has been broached before but we have never actually had a response from Riot about more refunds being added/refunded. Come on, I know you guys have had at least one meeting on this topic. What can you tell us?
RiotWizardCrab12 votesI'd be happy to have a dialogue with you guys. I suppose my question for you is: what is your use case for refunds? What makes a player want to use one? I think locking down the reasons players refund items is really important for figuring out the best strategy for both players and Riot.
Thoughts?
Exploding Barrel12 votesOne thing I see a lot is people who purchased something by mistake, either through an inexplicably bad series of misclicks or because they made a mistake mathing out what they could buy with their RP pool. It would be nice if champions and skins could be refunded limitlessly, as long as the content had not yet been used in gameplay.
MrBoomstickESQ4 votesYeah if it worked similar to the buyback system in the In-Game Shop that'd be pretty cool.
RiotWizardCrab2 votesThis is interesting. The mathing argument makes sense.
I'm not fully convinced about the "inexplicably bad series of misclicks" :/
Opasonofpopa2 votesIt is bound to happen considering how many purchases are made daily.
Gavran2 votesWhen I instabuy a champion/skin bundle that I didn't love as much as I hoped I would. I'd be more confident doing that in the future with more refunds.
Also I accidentally bought a champ with RP once instead of IP.
Limakoko8081 votesWell when i buy something that looks cool, and really is awesome, but then i dont actually enjoy it as much as i thought, i refund it. Like if i buy a skin/champ on sale and realizing that i suck really hard with it, or i just dont like playing it.
Starlighte2 votesI feel this may be skating the issue just a little bit but I will bite because like you, I am very interested in coming to an understanding on this topic.
I can only speak for myself here, and maybe some others will chime in, but I have used refunds in the past to undo by "impulse buys." Now, at the end of the day, Riot is trying to make money. And that is a perfectly fair goal as you need to make money to continue to make awesome things like URF. Does giving me the option to refund ALL of my impulse buys reduce profit to an extent? I would say yes it does.
At the same time, having X refunds per account, and no mechanism to increase X, feels intrinsically BAD as a player. I feel like it is unnecessarily punishing. Sure, unlimited refunds is probably a bad idea from a financial perspective. As a Riot employee, RP is probably not too high on your concern list. Some of us have a limited amount of expendable cash to throw into this game, and many don't even spend money on LoL. I could only imagine what would happen if I woke from a night of some leisurely drinking to find I had bought PFE and SGU, even though I don't play either of those champions. Ever.
So, earlier in my post I made the point that there is no formula of X(# of refunds)+Y(#of refunds given for a specific reason)=number of refunds available. Where Y is not a finite number, but also not a limitless number. Infinite and finite at the same time? "Oh boy, somebody didn't pay attention in math class."
Let me clarify. I think by giving us the ability to earn refunds, whether it be an automatic time mechanism, or a mechanism related to honor, or some other mechanism I haven't even thought of, I believe that will help the discrepancy between what we have now (the model where we have only 3 refunds) and a model for the future. (where we can earn more refunds)
Hopefully this is helpful crab-dude! I look forward to a response from you, because this is an issue I believe a lot of us are passionate about, and previously there has not been a very vocal and responsive face for us to speak to on this topic. Happy hunting on the Fields!
exec36 votesAn inability to try before you buy really hurts. For skins there's only so much a splash art, some in game screenhots and a 3rd party video can tell you about a skin without actually trying it yourself. eg: a friend bought Infernal Alistar once because he thought the splash art was epic, he hated it immediately as soon as he got in game so that was a refund gone.
If there could be a grace period of say 3 games where you can refund a recent purchase I think that would be great as it gives someone a chance to see if they liked what they purchased. I know i've randomly bought champs in the past because I was sick of waiting for them to come on free week and ended up hating them immediately and never touched them again. It doesn't affect me that badly because I play so much I recover the IP after only a few weeks and some will probably say 'that's the risk you take' but it would have been nice to get rid of that champ.
At the very least only giving 3 refunds till the end of time isn't good enough imo. I feel that every year everyone should be given 1 new refund (to a max of 3). That would be far more fair imo though I think scrapping that and having a 3 game grace period would be better.
As a final note I for one am extremely hesitant in spending RP because I know if I make a poor choice i'm stuck with it. I would likely have spent a lot more on this game if I knew I could refund dud purchases.
Lahrst1 votesI agree about the Refund part of this. but about the skin and champ 3 day period test i don't. You can always watch the skin videos for the skin thing, and the test thing is just a patience thing. But the 1 refund a year thing i like it. There are various reasons for refunds. whether it is buying a champ with rp on accident or getting a skin that you just think wasnt really all you thought it was. You can even accidentally refund something like refunding the wrong runes.
exec31 votes3 GAME not 3 day. Like you buy something and you can refund it up until you start your fourth game (whether you use the content or not in those games).
Also with videos my main issue is that they're not that accurate in depicting the content. For example I watched the videos of Spec Ops Varus and decided to buy him. In game however I found a lot of the noises to be a bit annoying (autoattack particularly), something that never came up with the video. I've gotten used to it so I won't refund but there's only so much a 3rd party compressed video can show you, there's no substitute for playing it yourself in game.
the Anarchit3cht1 votesWhat's to stop someone, then, from buy a skin, playing 3 games, refunding it, and then purchasing it again?
daft inquisitor1 votesPersonally, I bought Darius when he was on sale a while ago. After trying him out in one game, i decided I hated how he played, and refunded him. That happened because I hadn't seen him on free rotation for a while, and the last time he was, it was a busy week and I wasn't able to find the time to play him.
My only other refund is when I bought a skin, just for it to go on sale three days later. Refund the skin, buy it again. It's easier than putting in a support ticket for it, we can essentially do what they do ourselves.
Lady Luck2 votesOne thing that can be frustrating, especially for new players, is the 6300 champions. I know I've paid 6300 IP for champions and then regretted it after a couple games. That's a lot of IP to save up for, especially for a new player. I think it'd be nice if refunds were refreshed at some point so I wouldn't feel like I'm "wasting" a refund on a champion I bought with free currency. More so an issue for newer players.
I have Elise on this account and I don't play her outside of ARAMs... Think of the runes I could have bought with that IP! (Or I coulda bought Jinx instead... but I bought Elise too long ago to use a refund.)
I have a few champion purchases I regret, but I've not wanted to use one of my precious refunds for IP purchases. Instead, I still have three refunds on both accounts. In retrospect, they've been wasted because I now have a pretty good idea of what I do and do not want.
Vhiskers3 votesI've used mine when I bought skins or champs a while before they went on sale and then wanted the refund so I could buy the same champ/skin as well as another.
Guitar Solo2 votesI don't think I've ever refunded anything but I have a lot of "feel bad" buys, velkoz bundle is a recent one that comes to mind. I think velkoz is cool, but don't really care about his skin.
If I refund something, it would be something I outright did not like that I used RP for when I could use IP.
The Resolve2 votesI used my 3 refunds basically as soon as they became available (I'd bought blackthorn morgana, Nunu bot and Bladecraft orianna) but subsequently rebought blackthorn morgana. I'm someone that buys a lot of skins for champions, and considering how many I now have, 3 refunds really isn't enough at all. For the casual player, 3 refunds is probably more than enough, but surely there could be a way for you to 'earn' refunds? After a certain number of purchases you get an automatic refund credit, or perhaps you can make it purchasable with IP?
There definitely needs to be some way to obtain more though. I'm not someone that would refund every other skin/purchase, but you do find from time to time that you've bought something that you just don't want/need. Case and point - mystery gifting. I bought myself a Tryndamere skin and then got mystery gifted 2 more, one of which being demonblade. I now have no need for the skin I bought myself, and would have liked to refund it.
CursedByTheLaG1 votesWell I have no refunds.. used them up early for no good reason. Now I need them to give back Rengar and Gragas, for some reason.. Rengar became useless, and Gragas's new playstyle is not good for me. Okay I'll simply stop picking these champions, and fail bad if I get them on ARAM.. xD
The All Tomato1 votesYou can request refunds for reworked content, and Riot will honor it up to 90 days past the rework.
Seshouki1 votesI dont really need anymore refunds since i came to the realization that I will eventually buy everything Riot has to offer, but i have to say, it's frustrating when you're trying to buy a champion with IP and end up purchasing it with RP by accident =/
r xy1 votesI only used refunds one time so far and that was when there was a 2for1 Runpages sale, because i didnt have enough IP, but since these sales dont exist anymore there is no real point for refunding for me.
Synval1 votesI used 2 out of 3 refunds so far. First on Secret Agent Miss Fortune. I liked the splash art, I've seen a video and I thought it's nice, especially because of the dress, and when it went on sale I didn't have enough IP to buy the champion, so I spent free time in the next 3 days grinding IP instead of maybe stopping for a while and thinking twice about that skin. When I bought the champion and the skin, and went to a game with it, I noticed that her hair look horrible from behind, without a hat it looks like some amoeba (remember pre VU Katarina? That.) And to think I wanted a MF skin just to get rid of her default hat that looks like a weird cone... Well, I refunded Secret Agent, bought Road Warrior immediately afterwards, been using RW MF to this day and she's much better for me with the smaller hat. But yeah, that was bad decision making because of rush and how different skin can look in your own game in comparison to youtube video.
The second refund? I bought Dragon Trainer Lulu kinda grudgingly in the first place, I never felt it's worth 1350 and I never liked her Pelican Dragon, but at least she had locks and not such a mess of a hair like the default one. Guess what, about 1-2 months later Winter Wonder Lulu got released, and she has nice hair as well (the braids) and gorgeous splash art. I insta-bought Winter Lulu and then I was wondering, should I return the previous skin, in the end I did.
I nearly used my last refund as well, but kept it only because it's "omg last refund I should hold onto it in case of big emergency". The story? I was thinking of buying a skin for Irelia. A lot of people prefer and recommend Frostblade Irelia because of her "posteriors", then one day you raised the price of that skin to 1350 and I was like "what? it barely has any special spell effects, not worth it!", so I bought Infiltrator Irelia next time it went on sale (I think November last year), because I liked her red hair. And some time later you reverted Frostblade Irelia to 975 and I was like... "facepalm, could have waited longer and bought this one instead", but then I was too reluctant to return previous Irelia skin and waste last refund, also I didn't want to have 2 skins for a champion I barely play anymore due to her mana issues (Shyvana is my go-to top laner since her old buff) so I guess I'm gonna stick with Infiltrator now. Even though her hair animation is kinda odd and the only skin that doesn't have this problem is Frostblade due to short hair.
Long story short? I somehow always have dilemmas about skins because of how the hair of the champion is animated, now I realized that... Also you changing prices or releasing new skins might make some people think their RP could have been spent better if they only knew, therefore refunds.
Bxernard1 votesSometimes its reworks,but Mostly the fact that I stopped playing a champ and want to refund his skin and sue it for a new champ.
StrBrry Shoggoth1 votesThe two refunds i have used have both been used on champions where i after seeing them in play and examining their skillsets have thought that i would like them but after a couple of matches have realised that the playstyle in no way suits me or where the champion or it's item build have been changed in a way i dislike shortly after i bought the champion.
Also have to say i woulden't minde someway to earn aditional refunds, 1 per year or perhapse 1 per every 10K RP bought to a maximum of 3 or similar, currenty holding on to my last refund in case of some extrem emergency or something since im afraid of having no refunds in the future since i never know when need may arise.
SUGARSWEET1 votesI have only refunded once, and that was because my experience while playing the champion Teemo was so awful, I refused to have him on my roster in case I rolled him in ARAM.
It wasn't even because I didn't like the champion (skills, playstyle, design, etc.). It was entirely because teammates and opponents alike would verbally harass me just for playing Teemo. It happened every game I played Teemo. Even knowing that maybe some future games other than the handful I played would probably produce better teammates or more honorable opponents, I decided that it was just easier to play anyone else than gamble on whether I was going to get shit just for playing a specific champion.
Otherwise, I am confident on my purchases, with either IP or RP, and don't really feel the need to refund a champion.
SpinyLumpSucker1 votesI'd Like to respond to this aswell.
I'm a really impulsive guy. Sometimes I just buy a skin in sale, without even thinking and be like, wait I suck at playing this guy why in the world did I just purchase a skin for him?
Some other things that could possibly happen is that you buy a skin for a champ and 2 days later that same champ gets a new skin. You would totally like to buy the new skin but can't because your stuck with the outdated one.
I'd just say give a player a refund after they have bought X amount of RP, or once a year.
GrandTheftYoshi2 votesRefunds are essentially a "What-if" fear for many people. For me, I find myself being too fearful to refund anything I purchase because of the fear that I will eventually need at least one in case I purchase something that I simply don't enjoy. I also am fearful to use a refund on stupid purchases (Soraka at full price 260 RP being my worst purchase ever) because I know how easy it is to just make a purchase without really thinking about what I am actually doing (check my Mystery Gifting and Mystery Skin purchases, and you might see that I'm very good at doing that! :D)
I saw one very good idea in this thread that says that if the content has yet to be used, it should be refundable without the use of a refund token. This is a great idea, and I would like to expand on that a bit further. I think it would be acceptable to allow players to purchase content and then test their content in a custom match, just to see what the character looks like on their own screen, from their own perspective. Then, after seeing the content in all of its glory, the player can make the decision to either keep it or give it up. Restrictions would need to be in place, of course, to ensure that the skins aren't just used in custom games with other players, but I think it could be beneficial to players, as they don't waste their money on a product they have second thoughts about. You can also make it so that skins are on a free-to-play rotation similar to champions, where any non-legacy skin can be played for a week to see if people like the feel of it before purchasing all together.
For me, I think I have a few ways to actually help make refunds be a valuable asset as well as something that isn't a fearful decision.
1.) Make it possible to purchase refunds using a massive amount of IP (15000, similar to Summoner Name Changes)
2.) Reward refunds based on challenges in-game (an idea that I have seen be implemented in World of Tanks with their challenge system).
3.) Give a refund back to the players every 6-12 months, so that if you use a refund, you can be sure that later on that you won't be in a bad situation.
4.) Reward people based on good behavior. This would give a bit more significance to earning the honor titles, as those have sort of died off.
TL;DR - Refunds are way too daunting to use without regret over doing so. This can be solved in multiple ways, such as skin testing, rewarding players with extra refunds via challenges or behavior, being allowed to purchase them via IP, or simply giving players another refund every now and then.
I know it was a long response, but I thank you for reading through it. I hope this helps.
Kerfanna1 votesI don't think I've ever used a refund, but I thought about when Syndra came out and I bought her right away and then she was super buggy. If I didn't think you guys would fix her and everything would turn out okay, I would have refunded her. My husband did refund Rengar when he came out and was super buggy.
Archlord Azezo1 votesCase 1, when you guys take away my goddamn head dress, but since its a bundle i can't even get a refund. (Dark Valk Diana)
Case 2, i figured that since Last years lunar revel skins were in a bundle they would not go individually on sale shortly after, guess my surprise to buying panda Annie, and the next week the Chinese skins go on sale one by one, and since Annie's turn was not within the riot refunds the difference period, there goes a refund.
HugeAnimeTiddies1 votesPersonaly I used all 3 refunds when my accound was lvl 3. I though I can try out some 450 ip champs for ,,free,, like that :< Now I need refunds for skins on champs which I dont play as much as I used to before(lets say Janna legendary skin, used to love playing her and now I prefer mid or top). Also I bought couple champions with RP by ,,mistake,, beeing in rush in game quene, clicking wrong button.
The All Tomato1 votesI'll share why I've used a refund, a time I've wanted to use refunds but didn't, and what I think could improve refunding.
The one time I've used a refund was to get a skin I'd bought recently that went on sale.
I found out runes aren't refundable after this experience, but I'll share it anyways because the thoughts and feelings are relevant to other IP refunds. I wanted to refund bad rune purchases, but felt terrible about using a scarce resource (refunds) to regain a potentially limitless resource (IP). I also felt bad knowing I had wasted the IP I grinded for to experiment with these runes. I ended up burning them in the Rune Combiner (which is a subject for a different thread) because it was a lose-lose situation, where neither option felt good.
I think players should be able to gain refund credits, and IP and RP refunds should work differently. Perhaps RP refund credits could be gained by making purchases, and IP refund credits by simply playing, with a cap on each, much like Rerolls in ARAM.
KevinDelMarr3 votesI have two instances of where I refunded content with a refund token I'd like to share. The first was back in Season 2. I was interested in Jayce and thought he looked fun. After a few weeks I discovered not only was I just not getting his kit, but I found it not to be as fun as I had anticipated and found the Champion overall to be boring in terms of personality, he was not worth the few weeks of IP gathering I took to get him. I refunded Jayce so I could in turn get Syndra. I found her more interesting to play and I feel like I've gotten more out of her than I ever could get out of Jayce (not in terms of power, but gameplay satisfaction)
The second instance was also during Season 2. One point earlier I had gotten Frost Queen Janna. At the time Janna was one of my favorite supports and I wanted a high quality skin. Fastforward and out comes the Kha'zix release bundle. I was very much hyped for Kha's release and the Mecha skin. At the time I did not have enough RP to get it and wasn't in the position to get more. So I used my second refund in order to upgrade to a higher point skin, and to this day it was one of my best league decisions
What my examples illustrate is how refunds turned regretable or potentially regretable situations into net gains. I got a Champion I enjoy more and a release skin bundle which has given back to me multi-fold, Riot even get a few extra bucks by letting me trade up to a higher priced skin set.
As for how do we deal with players who want more refund tickets. There have been a few options suggested. One idea is to give a refund at the start of every season, so every season starts off fresh. Another idea is a refund ticket for good behavior. Riot may be hesitant to give out refunds for free since they stated refund tickets would be set at 3 and only 3. An idea I had that could satisfy both parties is you get a refund token for spending $20 or more on a single RP purchase (not $20 worth of content, but buying $20 worth of RP). Players would be able to get a refund, but only after investing a sizeable amount of money into future content
I can understand why Riot is wary of giving out a lot of refund tickets. Riot might be trying to combat situations where someone has a lot of tokens to where they can buy one piece of content, then keep refunding to try out multiple others. Someone spends $10 and gets $50 worth of content over several months from those $10. One thing I'd like to bring up is if normal stores (like Costco or Target) can refund many items from one person without a problem, why can't Riot? And don't forget, you can refund almost anything from Target. The only thing I can think of is Riot doesn't want to deal with managing refunds, or as I said earlier, someone "exploiting" the system.
I do think more refunds should be available. Everyone makes mistakes or misses out on a cool deal that comes a few weeks after their purchase. Riot has been open to skin ideas, game modes, balance suggestions, and complaints but when it comes to refunds Riot seems to buckle up. Riot has constructed a healthy and expansive Free-To-Play model and they don't want to mess it up. But I'm sure we can find some middle ground on this issue. Personally having refunds has prevented me from having such regretable mistakes.
The Toad2 votesI think the biggest thing is people want to refund a skin that they might not enjoy as much, for another skin that they'd enjoy a lot more. That's what it is with me anyways.
steijn2 votesi use mine when i'm not happy with the skins i got, i purchased a skin which looked great, played it in-game and i figured i'd much rather have another skin
Elite Urf2 votes3 every year pls
Budaii1 votesCan we please get 1 more free refund?? I will love you guise 5 ever <3
CheapShotter1 votesI mainly use a refund when I buy a champion or skin and later realise that it didn't quite measure up to my expectations, but then again, i guess thats what Free Week is for, but as for skins, when you buy them, you're pretty much stuck with it, an underwhelming mass of pixels that you're stuck with for life, like... lets say: Rusty Blitzcrank, it was pretty much the same as turning down the brightness on your screen, then bam, you have a 520 RP skin for free, there was a large uproar due to the shabby quality of the skin, and subsequently became the first (and if memory serves me correctly, only) skin to be pulled from the store due to negative player feedback, but i'm pretty much still a noob here, so feel free to call me out on this if you think i'm wrong.
ninjawhaler1 votesI know that my idea might cause a bit of work to implement, but would it be possible to give people a "Trial Token" system? Where a "Trial Token" can be used to test out a champion or skin for a short window of time (2 or 3 games/2 or 3 hours,) or in certain situations (like in the next 3 bots games or something like that.) This would give people a chance to make a decision on a champion before buying it for themselves or a friend.
Honestly I used one of my refunds on Jayce because I couldn't understand his kit at the time, I used the other one on Lucian because I didn't really like him or played him much and something else came along that I preferred. And lastly I refunded Lulu early in my career if I recall correctly, but later I got her again and learned to play her better. At the time I had no idea how to support because I was a wee newblet, now with several more battled under my belt I got her again.
EDIT: Meant to post this from my NA account, accidentally posted on my EUW account that I made recently to play with my friends. xD
ÍAmAbove1 votesHello WizardCrab. My opinion is you should probably refresh the number of refunds let's say... Monthly? 3 refunds/month sounds good imo. There have been a couple of times that I've bought a champ and then I started to play him and I really hated it afterwards so then I would go to the shop and immediately refund him. We really need some kind of testing thing (or probably a new option on custom games?) that allows us to test all skins and all champs in-game to really see if we really like that skin and/or champ.
Clubbems1 votesI only ever refund skins I really didn't like. I believe my refunds were used on... Quinn Bundle, Really didn't like phoenix Quinn. Corporate mundo - The novelty wore off. I was also broke and some other skins I wanted went on sale, so I bought some of those with the refund. And honestly, if I had more refunds I'd want to refund skins that I bought before a much better skin came out, like, for example, idunno... Nidalee. I'd want to refund Leopard Nidalee if I had bought Snowbunny nidalee when the re-release of Xmas skins happened.
I still think you should get another refund per certain amount of RP bought...
Rant Away1 votesThe only time I ever really want a refund is when content is drastically changed for the worse. i.e. when 
was homogenized and made weaker to allow unhealthy/predictable game play, I did not want my Brolaf skin anymore. If I don't like the 
kit gutting that just occured, I wil probably ask for my Skins to be refunded. Thats the issue I have with this ever changing game, some of the recent reworks remove all identity that a champion has in game, so I lose all empathy towards Riot and the choices made and wish to invest in another champion.
dialMARK4acti0n1 votesWell, when I first started playing LoL and got the free 400 RP, I bought Master Yi because I thought that RP was the in-game currency so, I refunded it to buy Master with the usual 450 IP. Then, I cheated a little with my second refund. I bought Volibear for 975 RP, waited for him to be on sale, then refunded and bought him again for 487 RP. Then the last one was to sell a champion I didn't like as much to buy another one which I prefered.
I would like to have more refunds since I have skins I hate and never use, especially the Mistery Gift ones, but that's another story. I started playing some champions less, or I realized the skin wasn't what I expected and that there was a better skin that I liked for that said champion. This is the case, especially with VUs, although the VU team does an excellent job with Traditional skins and keeping the overall theme of the skins and making them better.
I would like to ask for more refunds or limitless refunds, but I do understand why there's the limit (buying a champion or skin for full price then waiting for sale to refund and buy it for less is not fair for you guys in eMarketing). I personally have spent 300€ in LoL and I'm still waiting for the RP lifetime reward you guys have promised, but I would love it to have more refunds depending on how much RP I have spent.
Maybe you could do that, or make it so you can refund everything you buy but for a more limited set of time, although I would like to have the option of refunding skins I bought MONTHS even YEARS ago. Refund tokens every season maybe? I don't know if that's even plausible but I'm just suggesting...
TL;DR: I spent my Refund tokens on something I didn't want to buy, to buy the same exact item from the store on sale, and to refund a champion I didn't like that much to buy another one I liked more. I'd like to have more Refund Tokens in some way or form, if plausible, especially because I have spent so much money on RPs.
And as for Mistery Gifts, it would be awesome to have at least a chance to reroll the skin we get.
Starlighte3 votesUsing refunds for mystery gifts will never happen. It just doesn't make sense because the point of a mystery gift is to receive a random skin that you may or may not like.
Ynoka1 votesI have found that both many of my friends and I have used refunds on champions that they just really dont enjoy, whether that be they dont enjoy their playstyle or are just bad with them.
Pirate21 voteswill it be at live servers too i mean refunds ? :D
Overclocked Pyke1 votesI think there should be an option just like the summoner name change, you spend a certain amount of IP to buy a refund, you can also put a RP price for it if someone wants to have a new fresh refund faster he can just buy it with RP but anyway my point is that, refunds shouldn't be limited simply because when you do use all of those 3 this refund option simply dies because you can't refund anymore what are you going to do when you click the purchases section in the store ... So yeah, that's just my opinion of course you can make refunds achievable in many other ways, those were just my thoughts.
Regards
Starlighte1 votesAlright WizardCrab, I summon thee back.
I think there has been enough conversation/time, come on back and give us your input perhaps? I think the conversation has been 100% constructive as to player expectations with refunds moving forward.
Soulflare1 votesI would like to have the option of try before you buy, a button that launches a game hosted on your computer with just you on the rift so you can walk around look at your skin/ see if you like using the abilities on champs