How do reports and warnings work

Pastramka·Nov 11, 2014·4 votes·1,936 views

Hi all!

I want to know how do reports and warnings work; I haven't played for 3 days and today i played one classic and one ARAM. After the ARAM received a warning that i was reported for negative attitude. So i want to know if that warning was just from a single report of the last 2 games i played today, or the warning was sent after more of reports summed up during a longer period.

And also are warnings sent/approved by staff? Are reports reviewed by staff? (If staff is reviewing reports) For which categories of reports Is chat reviewed by staff?

The reason Im asking this is because i was confused; in the both games i wrote only "shut up" in the first one to an enemy (he/she was spamming). So I want to know if it is a sum form my previous behavior(don't remember much of that) or was some one trolling.

24 Comments

C2ksH4IcqjNov 11, 20144 votes

Hey =)

I see you are from eune as well, me and a friend had the same thing in Aram today. I have never been banned, chat restricted and never had a warning for anything. I have never said anything toxic or anything close to rude. My friend is on a new account (lvl 10) and he never said a word in game (only plays aram/bots), and also got the warning. Maybe some people are trolling and spam reporting everyone?

Either way I don't think we will be punished as long as we never did anything wrong, I also think people who falsely report can get banned for it.

PastramkaNov 11, 20141 votes

I was thinking the same, that's why i wanted to find out how things work; And the only thing i found was some guy Lito (or something) talking : leave buster... changes are made... there will be rewards and restrictions... staff is working.... u loose credibility if u spam report....

And that's all the things I can think of that was important from the staff I read, but not a single explanation how the process works and how long does a process takes - apparently its all a big secret all we need to know is that it works.

The friend that introduced me to LoL said that he does not report anymore. He said "I don't see the results! With the tribunal was different". And honestly I'm new and i don't know if my reports help or make the community worse, if its better to ignore toxicity or try to help and be just.

KantalaNov 12, 20142 votes

To clarify, the reason Riot isn't allowed to discuss details of a person's ban with those that reported them is due to Privacy Laws. Even without those laws, I believe it is truly unimportant for a person to know whether or not the player you reported has been punished. It's better to just let it go, take a break to relax, and then go into your next game with a fresh mind.

PastramkaNov 12, 20141 votes

Tnx.

MadtepezOct 30, 20151 votes

I don't know about that, i think it has unintended consequences if you don't let know "victims" that the "villains" are punished

I mean, like in real life, punishment and revenge are two different things. Revenge is about wishing ill to someone, i agree with you, no good in that, you should let it go and be the better man.

Punishment is something very different, it's about deterring people from engaging in that behaviour, so ok the "villains" are punished and they know about it and maybe they improve. The community at large on the other hand, doesn't know anything about punishment being handed, it does only know about the offense it endures every other game.

So it allows a feeling impunity to pervade the community and this certainly doesn't serve as deterrent to stop unpolished player from becoming full fledged toxic players

Deep Terror NamiNov 11, 20142 votes

I wouldn't even bother asking on the forum. This is where angry children come to complain about their bans, pretending that their sexual harassment and racism didn't warrant a ban. You're more likely to get responses like "They don't look at the reports, they just ban the good people and let the leavers and trolls stay".

You should send in a support ticket to get more info on why you were banned, and get it rescinded if it was a mistake.

PastramkaNov 11, 20141 votes

I don't care about them, nor about my warning. I just interested how things work - are reports helping and how much how fast are they helping.

KantalaNov 12, 20142 votes

To actually answer your questions legitimately, instead of going off on a rant about how Riot sucks, here goes.

In-client warnings are automated. What this means is that the client automatically hands out those warnings after a spiked increase in reports against your account that deviate from your normal level of reports made against your account. No Riot staff member is involved in this part of the process. The only time a Riot Staff would intervene in this part is if the system broke somehow.

At this point, since the actual Tribunal was broken, Riot staff manually reviews each and every ban that they do hand out. When the Tribunal was alive and working, it wasn't actually known if Riot manually reviewed cases before bans were issued. Depending on who you asked, you'd get either a yes they do, even on the warnings, or a no they don't. However, I'm certain that most would agree that Riot did review the entirety of one's account when they were up for a permaban consideration.

Staff reivews everything that would be considered player behavior related. Negative Attitude, Harassment, Intentional Feed, Inappropriate Name, etc.

I hope this has helped you in some way.

PastramkaNov 12, 20141 votes

Tnx for ur input!

Do u know if loosing credibility on reports u send out is measured just by number of reports per match played, or do they take in to account how many of those reports ware viable?

And do they seek for patterns, for example if u find STFU to be a negative attitude and u report it just for multiple usage of that phrase in a match and u do this every time someone does it?

Do they go "O this guy is not report-spamming, he just is bothered personally from this phrase and had negative experience coz of that"
Or do they go mathematically about it "Reported party has just: 2 lines of STFU, 12 lines of OMG, 1 line of WTF, nothing else sent in chat.... so this guy is report-spamming".

I don't expect u to know the answers but if u do know more pls share. This system just seems to have lack of info on how it works and how to use it most effectively.

And if they do not put up some FAQ's soon ill stop using it and stick just to honoring, Ill let rito do the cleaning up by them self :D.

KantalaNov 12, 20141 votes

Report credibility is based on the validity of your reports. I.E. Constantly reporting people will more likely drive your credibility down if they are "false reports." The details of this is still a closely guarded secret by Riot. But those who abuse the report system have been known to become banned before the "weight system" was put into place. So basically, your report weight will be weaker if you report lots of people but hardly any of them are actually punished by the Tribunal. I don't think anyone knows if this is still true because the Tribunal itself is offline right now.

To clarify, I believe this is the extent of knowledge given to us players by Lyte himself.

How many reports put you in the Tribunal? Typically a large number of reports are required before a player appears in the Tribunal, so if you had a bad game and are reported, don't worry! You will most likely not end up in the Tribunal.

The Tribunal takes into account the credibility of the people who file reports. If you are a positive player in League of Legends and only report when the offenses deserve it, your reports will actually be worth a lot more in the Tribunal than someone who abuses the reporting system and falsely reports lots of players.

Generally, players who follow the Summoner's Code and respect their fellow gamers should never be concerned about seeing the Tribunal.

http://forums.na.leagueoflegends.com/board/showthread.php?t=2411284

I would still encourage you to report players, because it enables you to be part of the community that says negativity is not welcome in League.

The MormonatorNov 12, 20141 votes

There is now a bot that gives out automatic two-week/permabans to accounts that it detects a lot of toxicity on. Keep that in mind as a warning.

KantalaNov 12, 20144 votes

This is untrue. All bans currently being handed out are audited manually by Riot PB Specialists. They aren't automated because no system is perfect and Riot will not ban a person without being personally involved in the process, especially at the 2 week and permanent stages.

The MormonatorNov 13, 20141 votes

Please refer to following link: http://www.reddit.com/r/leagueoflegends/comments/2bb85l/if_you_are_racist_in_soloq_get_ready_for_a_14_day/cj3r0cr

Riot Lyte briefly discusses this new automated system.

Also, this type of ban has already happened to me and I've had the existence of this system confirmed by the Riot Support Team members that I spoke to following the ban. Thanks.

JubbinautNov 13, 20142 votes

Except that an "automated system" says nothing about whether or not there's a human involved in the process. To quote your own link:

Today is the start of tests where we'll be using a new machine learning approach + Player Support manual reviews to target extreme cases of toxicity

Emphasis mine.

At no point did Lyte state that the system was entirely automated, without human oversight. He has, in fact, made a point of explaining that the 2-week bans issued by this system have all gone through a manual review step.

The MormonatorNov 13, 20141 votes

And at no point did I say that the system was entirely automated, without human oversight. I pointed out that there was a system because the original person to comment on my post said that there was not. Thanks for the clarity though :)

JubbinautNov 14, 20142 votes

You stated: "There is now a bot that gives out automatic two-week/permabans to accounts that it detects a lot of toxicity on. Keep that in mind as a warning."

If that's not a direct implication of complete automation (since the general purpose of a bot program is to fill the place of a human), I dunno what is.

And he didn't say there's no system. He said it's not automated - though I agree that he should have said it's not fully automated.

The MormonatorNov 14, 20141 votes

My statement of "automatic" was because, in my experience, there were no warnings, chat restrictions, ranked restrictions, or previous bans leading up to it. I should have clarified what I meant by "automatic".

JubbinautNov 14, 20142 votes

Not entirely certain that explains much. Lack of prior sanction has no bearing on how a sanction is delivered. And since "automatic" describes nothing except how the process functions, I'm at a loss for how you're using it there.

Perhaps you meant "accelerated" (as in, it reaches the 2-week ban significantly faster than the previous system did).

I'm sure this sounds like I'm simply picking at your word choice and being a grammar nazi, but you genuinely express an entirely different (and false) message by claiming the system's automated.

For a little clarity on the rest:

Because the Tribunal's down, the "punishment scale" that it used is also gone. Meaning that punishments are no longer issued in a linear progression based on how often you've passed through the system. They're being issued case-by-case based on what the PB specialist reviewing the case thinks is appropriate.

This means that some players receive a string of chat restrictions, some get jumped straight to a 2-week (or permanent!) ban, and some start with chat restrictions, only to move into a 2-week ban.

D0nCNov 14, 20141 votes

Lol, I still can't believe they have a button to report negative attitude and not to report cheaters.

Talk about priorities of pointlessness.

PastramkaNov 14, 20141 votes

How would an average player be sure that someone was cheating?

I have witnessed friends being accused for cheating when there was none (they don't know how to install a pirate SP game let alone how to hack a MOBA).

Besides hacking is a huge issue, that needs to be reported in the boards under "Report a bug" (I guess), and if the post is insta-deleted u know justice has been served :D; They don't want the hack to gain popularity on their own boards and to get more frequently used. But they will perma-ban that account for sure.

nerak23Nov 14, 20141 votes

Lol, I still can't believe they have a button to report negative attitude and not to report cheaters.

Talk about priorities of pointlessness.

Don't they have a way to report "cheaters" ( not sure what exactly the poster was referring to ) but you can send in a ticket correct ? Is that the correct way to report something if you feel someone is cheating ? Not sure really.

Lord XcelsiorJul 15, 20151 votes

{quoted}

Hi all!

I want to know how do reports and warnings work; I haven't played for 3 days and today i played one classic and one ARAM. After the ARAM received a warning that i was reported for negative attitude. So i want to know if that warning was just from a single report of the last 2 games i played today, or the warning was sent after more of reports summed up during a longer period.

And also are warnings sent/approved by staff? Are reports reviewed by staff? (If staff is reviewing reports) For which categories of reports Is chat reviewed by staff?

The reason Im asking this is because i was confused; in the both games i wrote only "shut up" in the first one to an enemy (he/she was spamming). So I want to know if it is a sum form my previous behavior(don't remember much of that) or was some one trolling.

I also would like to know why I get warnings... i have received 2 in the past 2 days and i think its because I may have made people mad by beating them in game after they talked crap to me, then I proceeded to whip their butts.. after the game I got a warning.. wtf is up with that.. I never said any swear words nor was i toxic at all.. I just gave them back "rekt" everytime my team killed them as they did to me when they camped me top(mid, and jung) which costed them the game because my team won mid and bot.... anyway I do not like the warnigns i am gettign for something I am not doing.. I have never had a warning or a restriction in the past 4 years of playing.... I think this new system is being abused by litle punks who get butt hurt after they talk crap and get pushed back into it.. can someone with a real clue let me know whats the deal here?

thanks

PastramkaJul 16, 20151 votes

Yeah, It gets really annoying, they still appear regularly.

And it makes me wonder, if the negative attitude and offensive language work this "good"... 'Assisting enemy' must be spotless!