Very confused on instant feedback and how riot does things.

Thundaboss·May 22, 2017·1 votes·178 views

I have no idea to what board this applies so i guess ill just put it and miscellaneous, ive made another post about me getting banned and this is a follow up to it kinda. so i complained about the trolls baiting others into doing the same but he dint get banned for doing almost the exact same and more that would take too long to talk about, so i complained about riot being butthurt (which i still truly think its not really personal to the staff but still what the fuck) anyways i kept (nagging complaining etc) about him not being banned and since the instant feedback is instant and he isnt banned in 3 days its not really instant or he just isnt banned, but after redownloading league to play on EUW for a while with my family i decided to check how long the ban was either way and after 13 days i finnaly got the pop up that a player i reported got banned, now i have no clue how riots system works (and its not like they explain it to anyone same as with the reports system riot try to explain it more since 99% either dont know or just dont trust other players enough so they still ask for more reports) but after 13 days is it that riot decided to check it out themselves or was it just a really late ban?, if a riot employee could try to explain their system for once i would appreciate it. on a side note, why doesnt riot explain their system more? its not like it hard to spread this info on a larger scale instead of just stumbling apon this info but now i know illaoi is gangplanks first love!! they could just change those loading screen thingys into info or next to it or just a page where you can see how the system works thats easy to acces and not 50 pages long.

ill edit this along with the comments i get if i get them atleast hope i do since i really hope to get info about this and i think others would like this too. (not the best in english just bear with me here)

3 Comments

Deep Terror NamiMay 22, 20172 votes

The IFS processes a report within 5 minutes, meaning it will review their case and punish them if appropriate within that time. You will not always get a notification if your report directly resulted in a punishment, and you can only get one if it was that game you reported them in which triggered that punishment.

Usually if one player is not punished for the same behavior as another, it's because they had a cleaner history than the other. Punishments are based on severity and frequency. If Player A and B do the same thing and only Player A is punished, chances are it's because Player A has a long history of negative behavior while Player B does not.

The system can be kind of vague and hard to get good info for, so if you have questions just ask around on the Player Behavior board where the Arbiters like myself and other knowledgeable players can help out. You can also get some good info on the support site in pages like this; https://support.riotgames.com/hc/en-us/articles/207489286-Instant-Feedback-System-FAQ-

ThundabossMay 22, 20171 votes

but i got the notification between a 3-13 period after it happened i dont know exactly when because i deleted the game, how does that happen? did riot themselves just decide to check it out do you know how this works or how that could have happened?. what also confuses me is the history thing isnt that counteractive for reforming? what if a player reformed so to say but slips up and sunddenly gets angry for a irl reason or anything else while the other person doing the exact same triggered this and doesnt get a ban because he just did it once, i find that unfair since the bot that checks the game logs doesnt really read true context (it does to some extend but its still a program and not a actual human), and i truly hope they inprove the info because not everyone goes to the websites to check for info they just hop and and want to play.

Deep Terror NamiMay 22, 20172 votes

If you were to receive a notification but you log out, it'll just stay there to appear when you next log in (be it 2 weeks or 2 months).

what also confuses me is the history thing isnt that counteractive for reforming? what if a player reformed so to say but slips up

If you improve your behavior your punishment status will decay and you can get your account back into good standing, so that you aren't always at risk of an escalated punishment (granted you don't act in a way that warrants skipping tiers).

i find that unfair since the bot that checks the game logs doesnt really read true context

Even after manual review, Riot very nearly always agrees with the decision of the IFS and would've given the same punishment. Each player is responsible for their own behavior, and another player's negative actions don't justify negativity from someone else.