Please bring back the tribunal.
Honestly, it was perfectly fine the way it was. I'm not sure what it went down for, but you guys replaced it with some stupid system that gives players 0 insight as to what they did. Furthermore, your support ticket system is a complete joke, as those people don't even read the comments. They just copy and paste the same stupid message in that has nothing to do with the question. It only seems like common sense to tell people what they were banned for. "You have been chat restricted for X games because you said X, Y, and Z". Seems pretty simple to me. According to you guys, you have people review each case anyway, so it wouldn't waste anymore time.