My conversation with Riot support guy

SexyTaylorSwift·11/25/2014, 12:04:58 AM·149 votes·20,729 views

"Can I know what I was chat restricted again for? I was definitely not toxic during my games." "Correct, you were not toxic." "Then why am I being chat restricted?" "Because your penalty is adjusting to you account health." "But you said that my health is improving. If that were the case, why is my penalty twice as large as the first one?" "Your penalties are adjusting to the level of you account. From what I can see, your account health is improving." "Again, if the health of my account is improving, and my penalties are adjusting to my account health, then why am I receiving more harsh penalties?" "We cannot go into detail."

What the actual fuck support guy?

Edit: Woohoo!! Lyte and Boourns to the rescue to actually tell me the reason.

137 Comments

AdgharKH11/25/2014, 2:50:31 AM37 votes

Upvoting if only for the hilariousness of the conversation.

Riotboourns11/25/2014, 9:55:06 PM35 votes

That seems weird. I'll poke Lyte and see if there's more we can share. I'll forward this to player support as well. Whether you deserve another chat restriction or not, we can be better at communicating with you. Note: the eye of sauron is now upon you, I hope you didn't embellish your exchange. ;)

Pryotra11/25/2014, 1:06:59 AM7 votes

Seems legit. =P

disregardable11/25/2014, 12:35:10 AM7 votes

That's just how the system works. Get worse and worse punishments until you're permabanned and need to get a new account, giving Riot more money. Yay. :D

Killer X 1211/25/2014, 6:41:12 AM7 votes

"We cannot go into detail"

Idk what the fuck is going on

CoolKnightST11/25/2014, 9:46:26 AM6 votes

What they really want to say: Let's say you recieved 500 chat restrictions but you only recieved 100. So you behavior is improved but the system just now finished all the calculations to give you all 500. So now you are improved you lost let's say 100 of them. You still had 400 in the first place.

W.o.w. it's the delay. That's why you get that strange result.

Riotboourns11/26/2014, 1:37:59 AM5 votes

I appreciate the sentiment here. Defending other players is a noble goal. Keep in mind that smurf probably got reported in that game as well. For myself, I always try to diffuse the situation in game and I want to avoid escalating the situation. It's not always possible, but when I see negativity like that I want to try to get us back on track to thinking positively/constructively, trying to win, and breaking the cycle of blame.

FOOKING Prawns11/25/2014, 7:46:42 AM5 votes

I've been banned for calling intentional feeders "toxic" and "idiots" (because they were of course shit-talking the entire time as well).

When I asked why this is bannable, they said "if you don't have anything nice to say, don't say anything at all."

So if someone comes up to you and punches you in the face and spits on you, you just sit there and smile right? No, I'm going to defend myself.

And yeah it took me nearly 2 weeks to get a non-automated answer from Riot as well. I filed 2 seperate tickets asking for a reform card and never got it. The only worse customer service I've ever had to deal with other than Riot is WB's games who make you fill out a 3 page support ticket and then just don't reply at all.

Edit: It's only a matter of time before I get permabanned I think, as I just played with a Pantheon who, for no apparent reason other than maybe our Zed going 0/9/1 (lol), started intentionally feeding and giving the enemy team dragons (tried to solo it despite seeing the Rift Scuttler ward right there). I said "wtf? why?" and I think in Riot's view that's bannable. He reported me at the end for "negative attitude" lol.

AK47WOLF11/25/2014, 4:56:08 AM5 votes

Here is a crazy revelation. When you send in a support ticket about something completely asinine and infinitely subjective, their ability to help you is going to be limited.

Wullf11/26/2014, 7:48:21 AM2 votes

this a helpful thread.

I also sometimes try to calm all down with "Shut the fuck up and play" in different variations "stfu and play", "shat yer traps and play" etc.

But that is only if there is message in chat every few seconds and I see my teammates standing in one place focusing on typing.

I guess I should better watch my keybord. that little evil thing with letters on it.

Joey Montague11/25/2014, 12:39:42 AM2 votes

CRs will go away if you just not say anything and continue to play games. After 3 rounds they should be permanently gone as can be seen from numerous posts throughout NA and EUW

Carniverous11/25/2014, 6:08:31 AM2 votes

Bump:

Yeha, the heck? Like really? Is he paid to be miss leading?

TAYL0R SWIFT11/25/2014, 2:57:23 PM2 votes

Upvote for T.Swift!

Totalwanabe11/25/2014, 11:38:00 PM2 votes

most technician are low level one are basically reading a script with pre determinated error and solution list. Sometime they drop on the right one other time they just make you waste your time and even worsen the problem. If you know how to read and know a little about computer just do google search and good chance you will find a solution before the tech department respond to your request.

Riotboourns11/26/2014, 1:31:53 AM2 votes

I haven't seen the system in action myself, but that is what behavior alerts are supposed to do. The gist of it is that we tell you when you've gotten an unusual number of reports from a game. I think it's not always immediately after the game though. It also doesn't tell you about every single report you get. On the upside, if you haven't seen it, you're probably an upstanding member of our community!

Behavior Alert FAQ Link

AdgharKH11/26/2014, 4:07:43 AM2 votes

In your particular case, it looks like right after your first set of chat restrictions you were tagged for a string of verbal abuse. For example, you called players "baddie," or used phrases like "CALM THE FUCK DOWN FFS."

Those are so weak they don't even deserve a report, let alone a chat ban

Not everyone comes from a background of military or high-octane sports, so not everyone is able to "deflect" insults and verbal abuse as easily as others. Some people have these things called "feelings," and no, it's not being a wuss or girly or emotional to have them, or to have them hurt during a multiplayer game. Why do you think there have been masses and throngs of people clamoring for more action against toxicity and for the Tribunal to be reinstated? The Tribunal was successful because the majority of people agreed on what constituted toxicity, including excessive use of "baddie" etc.

You baddie.

OJ19111/25/2014, 10:20:56 AM1 votes

"Can I know what I was chat restricted again for? I was definitely not toxic during my games." "Correct, you were not toxic." "Then why am I being chat restricted?" "Because your penalty is adjusting to you account health." "But you said that my health is improving. If that were the case, why is my penalty twice as large as the first one?" "Your penalties are adjusting to the level of you account. From what I can see, your account health is improving." "Again, if the health of my account is improving, and my penalties are adjusting to my account health, then why am I receiving more harsh penalties?" "We cannot go into detail."

What the actual fuck support guy?

At a guess, I'd say it means basically

Account health was -50

You only got the penalty for -10 because for some retarded reason penalties are delayed while the system adjusts to you or some shit

Account health improved to "only" -30, so your penalty increased to -30

CaptnJakSparrow11/25/2014, 11:39:09 PM1 votes

Meanwhile, I get free ip boosts. You must be doing something wrong there, fido.