i can say with confidence that about the 10 times i've emailed blizzard support in my life, i've never gotten a canned response unless it was from the forum team (those guys are actually shit)
like this one, where i reported someone who told me to kill myself, even using the incorrect "reason"
Hey there Chris!
Thank you for reporting censored for offensive behavior. These violations are a detriment to our game, and I greatly appreciate you contacting us to help make the game a better place for all of us! Due to how seriously we take these matters, I will be investigating the chat and actions of this player around the reported time, and I will take the appropriate actions as the use of inappropriate and offensive language in general, or against another player is not allowed in our game.
Going forward, please utilize the new Right-Click Report Harassment feature on any offensive names or chat you see. Not only is this an extremely easy and effective way to report these issues without needing to spend time opening a ticket, it allows us to process these reports faster and more efficiently. o-(^-^)-o
While I cannot reveal the specific actions that we take on another account, I can identify what actions we do take on confirmed cases of this type of violation. In the case of a verified violation, our penalties can range from an account warning to a suspension to even account closure depending on factors such as the severity of the violation and the history of the account. But rest assured, I will do everything I can to ensure the integrity and fun of the game! polishes the mighty Hammer of Justice
Safeguarding the community's experience is a very important service that we are glad to provide to our players. =)
Be sure to let us know if you need anything else as I absolutely want to make sure you get fully taken care of here. Thanks so much again for contacting us, and I wish you the best going forward! :)
then i was silenced, (their version of a chat restriction but you can't speak to anyone), and some guy messaged me after we won the game, "silenced noob get good %%%got" something along those lines, and the report feature like, bugged or something, and i had to email them a screenshot of it, got this response within 2 hours:
Hey there.
Yea, that kind of behavior does stink and isn't something we support. I am going to look into this for you and take the what action I can to stop this behavior. Now for the RP :)
I assure you that appropriate actions will be taken, and I know that "appropriate actions" sounds kind of robotic but they told me that "Sundering their souls with the FIERY HAMMER OF JUSTIFIED JUSTICE!" sounded redundant and overly dramatic.
While I would like to share with you details of their trip down justice lane where they are forced to drink justice juice straight from the tap of justice, due to privacy concerns, we will not be able to notify you of our findings, nor of the actions necessary for resolution of this issue. Now I think I have said the word Justice enough and must get on to implementing it.
