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OMFG Blizzard support is so much better than Riot's it's fucking sad

Scrimshäw·10/16/2015, 3:39:01 PM·1 votes·673 views

Me: Soo, I have a question, I've looked through your purchase policy and didn't find anything about this.

Say I buy a hero for $10, then the hero goes on sale in the next 3 days or so, would I be able to get a partial refund? You know, for the difference of the hero? ($4.99 or whatever)

If not, I'll just be a lot more reluctant about making off-sale purchases

ONE FUCKING HOUR LATER, at 2 AM Greetings,

I'm Game Master Demvandi and I'm contacting you about compensation for heroes Sales.

I understand your question and your concern, but I'm afraid that at this time we do not offer any partial compensation for heroes or skins that go on sale shortly after being purchased. Keep in mind that the weekly sales run from Tuesday to Tuesday though, and that the items on sale change weekly. Other sales may come around from time to time, but these will not be announced ahead of time. My advice to you, if pricing is a concern, is to wait until the hero you're interested in goes on sale. It could be it will be soon, or it might take a while.

If you have any questions, regarding this or anything else, don't hesitate to contact us again.

Good luck out there.

THEN I ASKED ANOTHER QUESTION ABOUT A TICKET THAT WAS MERGED WITH THAT ONE

24 MINUTES LATER THEY RESPONDED...

OH

MY

GOD

WHY CAN BLIZZARD REPLY LIGHTNING FAST WITH ACTUAL HUMAN RESPONSES AND RIOT IS LIKE, THE EPITOME OF PATHETIC SUPPORT

9 Comments

kJs10/16/2015, 4:03:28 PM2 votes

Blizzard, multiple top selling genre of their games with Diablo series, Warcraft series, World of Warcraft series, the Starcraft series and now Hearthstone with probably staff members reaching over 1 million, and you compare it to Riot with one game that they can barely cover with updates, new skins, new champions, events that are massive etc.

Smart post you got here. /s

alasarcher10/16/2015, 4:28:09 PM2 votes

As someone who plays World of Warcraft for almost 10 years, i can tell you that Blizzard support is dreadful. Sometimes it takes even a week to get response.

SmokedAlmonds10/16/2015, 3:51:23 PM1 votes

Fast support for stuff like this is over rated imo. For my internet, insurance, power. Things like that I need fixed immediately. If an issue with a game takes a few days it's not a big deal, id rather not pay the premium for faster support.

Riot support isn't particularly speedy but easily satisfactory for me. I have had responses to every ticket in about a day with reasonable responses. I know some people have issues with punishment related tickets but I suspect that is mostly because they are bogged down with "I disagree with the rules" type of tickets. But in that department they could probably use a bit of improvement.

As you your specific issue, riot just preemptively solved that by announcing sales ahead of time so that ticket is never required to begin with.

Princess Emma10/16/2015, 3:56:10 PM1 votes

Except people complain that Blizzard has terrible support as well. This goes for every major and/or popular company whether they be gaming or not. There is plenty of complaints over others saying their support sucks such as Microsoft, Nexon, Blizzard, Walmart, you name it.

Sometimes you may get great customer service, sometimes you may get shitty customer service. It's all volatile