Suggesting Rewarding Initiatives
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For Ranked Players: Due to their higher levels of frustration, I think they need a break. After having a conversation or two and doing a lot of reading, people who play ranked seem to feel that they are bound by chat restrictions piled up for years and feel stuck with players that are purposely sabotaging their efforts to climb the ladder. Give them 1 loss prevention per 1 months like a re-roll in aram. Honor/Behavior incentive: Give 1 additional loss prevention if they go report free for a month. Basis, everyone has bad games due to whatever factor, but it is much more stressful if you are competing for points and someone disconnects or leaves and creates an unfair advantage. This gives them additional chances to climb reducing the troll influences.
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Behavior reform: Remove 10 days chat restrictions per 2 weeks of compliance. This allows them to work off the restrictions if they are maintaining not verbally attacking their fellow players/team mates.
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Good Behavior/player appreciation incentive: Give all daily players a 1 win ip boost for going unreported for 30 days straight. <60 days if you must> or give a 1% discount in the shop for purchases.
Player relations suggestion:
Can you sticky a thread that gives some clue as to what small change may have gotten accomplished for the month or week or two weeks? Example: Assembled task force for addressing spectator mode bugs. There doesn't have to be an end date just an acknowledgement that you're addressing it.
The point is we have no idea what's going on, and in the above stated, for quite a while didn't even know if you guys were aware of it.
I'd also like to say thank you. In the last day or so I've seen two things that restored my faith in the company. The first was that I opened a ticket about the spectator mode because as I said, I wasn't sure you guys were even aware. I got my automated message and a response that you were aware. I was frustrated and so I left a comment about my solution. Next time I looked there was an announcement on the client that you were aware and looking into it.
The next thing that happened was I was in a game and I guess there was a ddos attack everyone on the team disconnected. One person never made it back in. I logged out of the client and tried to re-login. First it was down, I tried again, and I got the waiting in que message. I was frustrated and then, just below that was a reconnect button. I clicked it and it put me back into the game. We were still having problems with lots of lag, BUT, I was back in and we could finish. I am very appreciative that I didn't have to wait 3-5 mins to log back in, that the client recognized there was an ongoing game and gave it priority. Thank You!
If anyone reads this, please if you have ideas, contribute but make them reasonable.