Gotta dig this...
Violent hatred, incitement to suicide, racism, homophobia and now lowkey toxicity, until now I used the reporting system and like everyone else, I think, I felt cheated with the impression that nothing was done and always seeing as much (even always more) toxicity in the game. I therefore created a file in which I note all the players with a toxicity considered as serious by Riot and thanks to this follow-up I realize that in most cases, nothing is done.
These reports, I doubled them with a request to Riot support, to be sure that there is human intervention and that they did not fall between the cracks for any technical reason.
I had a boat response each time of the type "I am very sorry for what you had to experiment [...] The behavior which you reveal to us is clearly outside of our acceptance. We have a 0 tolerance policy for that [...] Don't worry, I will investigate and apply sanctions if necessary. However, I cannot tell you what will happen to them for reasons of confidentiality."
Well, I followed what happened to them ... NOTHING.
Here is an example of last of these cases I noted:
#1, on 10/11/2019, still played 2 days ago => n-word + f- word (homophobic)
#2, on 12/27/2019, still played 7 days ago => "kys" + early int
#3, on 12/27/2019, played again today => "I hope you die soon"
#4, on 01/01/2020, also played today also => "r3tard [...] dogshit [...] ez game".
etc...
Having been punished myself (yes I was toxic more than once and punishment was deserved, but it was something along the lines of #4, I have never been further than this kind of insults even if it's still stupid on my part anyway) I am therefore just disappointed with the behavior of these players of course but also and especially of Riot who clearly does not care at all (anymore?).
