Riot's Player Support Lacks Support?

Have you ever contacted Riot's Player Support and opened a ticket? If so, did you receive a human response or did it seem automated? Were you ever told to post your concerns here on the Boards? Did you receive a direct response or was your ticket marked as resolved/closed? Here's my latest experience when inquiring about the Matchmaking System:

"BORROWER Yesterday at 23:11 Hey Summoner,

It seems like you are still talking about the same subject. I don't want to waste your time and it seems like we are talking in circles so I am going to go ahead and close this ticket as we have given our final answer.

Thank you for your time.

Borrower Riot Games Player Support

"To heal and protect""