Lost LP because remake option never appeared for twitch who didn't connect

Remake option never appeared in ranked even though twitch never connected and the instant that the game loaded in, twitch went to the middle because he didn't connect. Riot, hello? Below are screenshots showing that he never connected and that the remake didn't appear at 3 minutes.

http://picpaste.com/twitch_afk_1-4vEDUCYe.png http://picpaste.com/twitch_afk_2-ltmMkxed.png