In my experience, waiting in the new queue is a lot more frustrating and takes longer than in the old Team Builder. I'm sure there are people who would agree.
I hate playing support not because I feel like it's an unimportant role (I have the most respect for it actually), but because whenever something goes bad it's either the jungler's or the support's fault, which is outrageous. Supports in this day and age are underpowered and have a hard time contributing to the game, just in my opinion.
I was really looking forward to the new queues because I was like, 'oh, finally I am not absolutely required to always pick Leona support, I can try new things or actually pick my main lane(s)'. But no. Right now, I have been waiting over 30 minutes for a normal game, picked Top/Jung because I want to see my new Officer Vi skin in action and I got so bored that I came to this forum to complain about it. Sorry, but it is kind of humiliating to have payed for a skin and then not being able to see it in a normal game.
Honestly, at this point I wouldn't mind being placed in a game with my team being all Bronze V and the enemies all being Plat or sth.
RITO pls, this is insane. It's your problem, fix it.