Why 20 minutes to surrender?
So I have to say that while I love this game, your matchmaking system is by far the worst aspect of playing league. First game of the day, load up a ranked queue 5v5, game loads, one player never shows up, our jungler. 5 minutes later our support quits. So now 15 minutes to go and its 5v3 in a ranked game. What a waste of time. Take off the ridiculous 20 minute delay to be able to surrender, if not in every game then allow it pending certain circumstances.
This has been a complete waste of 30 minutes of my time that I have had to sit through because you cant leave a game, cant surrender, have to just bend over and take it and it shouldnt be like that when the game was over before it ever started.
Cheers