Here in England we have this initiative I see as "you said, we did," showing how organisations have responded to their clients and customers to improve their PR and create a more positive experience. Seeing as how incredibly player focused Riot is especially in recent months, and how obviously busy they must be making the game as enjoyable as possible, I'm taking the liberty of setting up one here so Riot can let everyone know what an amazing job they're doing:
When did people actually say they wanted a Cass rework? Riot didn't like her style of being a lane bully. So they made her a lane bully.
Most Veigar fans didn't want him touched. We all knew it was coming though. And I'm going to wait at least a couple bigger patches before I call it a failure.
Riot Said: "We're going to offer balancing and Ranked queue for Dominion."
Riot Said: "Dominion players need to strive to build a bigger community before we'll follow up on our promise."
Riot Did: Murdered the only tools Dominion players had to build that community, the forums. Also scattered the tournament community and spat in the faces of the players who did THEIR WORK for them. Additionally structured Boards to make it impossible to promote the mode via Streams or long standing posts thanks to the Reddit structure. Then for giggles made sure the URL for 'Maps and Modes' is actually "/Summoners-Rift"
You don't have to look very far into Riot's story to find disappointment. From beta promises yet to be fulfilled (Replays/achievements) to things finally delivered several years after the facts (Spectator service, beta icon rewards, a working forums back in the days/etc...) to PR nightmare (pantheongate/the great 6300 IP lie/etc..
Now here's the deal. I firmly believe that all of Riot's employee on an individual basis care very much for the game and do try to do their best in whatever fields that they are, but as a whole, Riot is an unorganized mess of a company. You have a giant beasts with multiple mouths saying conflicting things constantly while multiple tentacles take away and give sporadically.
Oh, its time for this thread again already?
Can't wait for Rito to pop into this thread and begin a serious discussion regarding the many mistakes explained in this list, given that they obviously listen and care and, you know, don't completely ignore their customers.
Well... the camera people asked http://www.reddit.com/r/leagueoflegends/comments/2h4lrp/semi_locked_camera_request/ See how poor what Riot did is, how good it should be https://www.youtube.com/watch?v=qUn2vhPlQuc And people asked here in the boards and also in the PBE for Riot NOT to release the camera as it is now. But as many times when they have a chance to do something right they look like have pleasure in messing it all. Let's not talk about abandoned alternative modes...
My favorite part is how half of the people complaining about Riot, INCLUDING the OP.....have the DJ Sona icon.
Clearly Riot is so evil and bad and oh so yucky in not listening to the community that you took a stand and chose not to buy....wait.
This list is a bit short
There was a chance for this idea to be constructive, but your statements are just too biased to facilitate a useful conversation.
To be fair, they are buffing tank junglers a lot in next patch. Cassio is a more viable champion now (even if I agree she lost her essence) and I couldn't care less about the lore in LoL. What they did with Veigar is unforgivable though.
