Where are the icons?

Many have not. It may be an issue with them unfortunately.

But, do please keep in mind that last year we were informed that it may take up to 3 days for the Icon to show up. After that I'd say put in a ticket.

Hopefully they will address this, in some manner, letting the community know what is going on with them. Not sure why it would take them a few days to even acknowledge that there is some issue when mass numbers of players are not getting them or that there is a potential delay with them as there has often been.

I'd also like to know why Shurima had a Redeem website to get Icons unlocked and why that isn't being used here. It may have just been testing out that option I suppose.