Not Earning Mastery Tokens with S Rankings

This has happened 2x. The first time I submitted a ticket to support and they wanted me to disable my adblocker. Long story short... I ended up altogether uninstalling my adblocker and I still couldn't see the response from the support person. I left several replies in the forum post page where I initially posted my problem. Those responses were ignored and my ticket was closed. Today this happened again. I got an S ranking and no token. Is this a known issue that they are at least working on? I don't want to bother support anymore... but I'd like this fixed as its a major part of the advancement for their character system. I would post the screen shots here. but it looks like they don't let you do that on the new site.