The Problem of Smurf accounts and banned players

LefishWhatSwims··2 votes·3,662 views

So I think that there's an issue we all need to just stop avoiding and actually address.

Smurf accounts.

I get why they exist, I do. Riot is never going to prevent people from creating accounts and logging on. But the thing is that Smurf accounts start from the bottom of the rankings, along with actual new players. A large number of smurf accounts are created by players who have received bans or suspensions.

What this means is that new players are being metaphorically drowned in toxicity from these smurf accounts, which drives most of them away. I don't know about anyone else, but my first few weeks playing this game I legit could not stand playing in public games because of how terrible everyone I met was. I only ever played with friends until I got used to just muting everyone at the start of the game.

And that's not a solution, by the way, that's only creating another problem in order to try and nullify the first. Rendering all players incapable of sending messages, the way that some Moba's do, doesn't help anything, because it then removes the opportunity to communicate important things in game, like maybe explaining to a player who's struggling that his item build isn't going to help him, and that he'd be better off selling and rebuying the right gear.

Now I also understand how some smurf accounts are people just making new accounts for no reason other than because they can, and that's also a problem, albeit not as bad as the banned or otherwise toxic players being sent down to hurt the newbies.

With smurf accounts, new players have to fight against players who know exactly what they're doing, and the smurfs have to play with players who have no inkling of how to play. The mismatch that results always ends in one side having a very bad game.

I don't mind losing, but I hate when I don't even get a chance to play, and sometimes that's exactly what happens to you when your playing with someone who's obviously skilled at the game, playing in a match with a those who don't, You feel useless and very little of what you do has an impact on the match.

We wouldn't let a 40 year old play dodgeball against kindergarteners, we shouldn't let smurf accounts play against or with new players.

I don't know what the actual solution to the problem is, and I get that some of you are going to trash me for even thinking of this as a problem. Well it is a problem, it needs addressed, and frankly it's been sitting too damn long not to get the attention it requires. So shame on you for ignoring the elephant.

31 Comments

sentosa1 votes

IMO every account should have a general MMR, not just a ranked one. So if you're level 6 and going 100/0 because you're an ex-challenger smurf, you'll be playing with higher level people than just level 4-10s (in normals too).

LefishWhatSwims1 votes

Your the only person with a sensible idea, really.

The Kombinator1 votes

There are multiple reasons to play smurfs, and only two of them could be solved easily from RIOT side. Hard solutions would be difficult to be done.

  1. Account banned, or got a punishment, that you simply aren't willing to play. My old toxic friend got a 700. Yep that's right. 700 match chat ban. Guess what. He made new account. It took him like a month to get up into plat, and 2 to reach diamond. I'm pretty damn sure, that it wasn't 700 match.

  2. He wants to play ranked with low level friend. Maybe just friendly help. Or maybe boosting for money. Yes some players actually willing to PAY so that their account gets higher rank.

  3. They are sadists.

  4. Moving to another server, and refusing to pay for account transfer. Either, because don't have money, or not sure, if they permanently move. Or might even play with both account frequently.

Solutions:

  1. This is gona be unpopular, but it's a solution. Remove all punishment, and erase punishments for being toxic. If someone toxic, then you can mute him in like 2 seconds. This would reduce the number of banned accounts, and the smurfs with them.

  2. Erase rank dependent rewards. This isn't a full solution, but at least part of the boosters would abandon it. After all. What's the point of having a rank higher than i deserve?

  3. Can't help on this one without person check. Probably the easiest would be making the account creation payed, and you can't have multiple accounts for the same bank account, or credit card. The cost of a new account would be minimal. Like 0,1$+transaction cost. It would only exist to check, that your bank account/credit card is real. It wouldn't erase smurfs, but GREATLY reduce their numbers.

  4. Ability to link account. The good news is, that less smurfs, because one more reason erased. The bad news, that no one would transfer which is profit loss to RIOT.

The Bad Touch1 votes

[{quoted}](name=The Kombinator,realm=EUNE,application-id=3ErqAdtq,discussion-id=4iTsOc9M,comment-id=0001,timestamp=2019-07-05T10:29:26.980+0000)

There are multiple reasons to play smurfs, and only two of them could be solved easily from RIOT side. Hard solutions would be difficult to be done.

  1. Account banned, or got a punishment, that you simply aren't willing to play. My old toxic friend got a 700. Yep that's right. 700 match chat ban. Guess what. He made new account. It took him like a month to get up into plat, and 2 to reach diamond. I'm pretty damn sure, that it wasn't 700 match.

  2. He wants to play ranked with low level friend. Maybe just friendly help. Or maybe boosting for money. Yes some players actually willing to PAY so that their account gets higher rank.

  3. They are sadists.

  4. Moving to another server, and refusing to pay for account transfer. Either, because don't have money, or not sure, if they permanently move. Or might even play with both account frequently.

Solutions:

  1. This is gona be unpopular, but it's a solution. Remove all punishment, and erase punishments for being toxic. If someone toxic, then you can mute him in like 2 seconds. This would reduce the number of banned accounts, and the smurfs with them.

  2. Erase rank dependent rewards. This isn't a full solution, but at least part of the boosters would abandon it. After all. What's the point of having a rank higher than i deserve?

  3. Can't help on this one without person check. Probably the easiest would be making the account creation payed, and you can't have multiple accounts for the same bank account, or credit card. The cost of a new account would be minimal. Like 0,1$+transaction cost. It would only exist to check, that your bank account/credit card is real. It wouldn't erase smurfs, but GREATLY reduce their numbers.

  4. Ability to link account. The good news is, that less smurfs, because one more reason erased. The bad news, that no one would transfer which is profit loss to RIOT.

Personally I always thought you should have to have a CC tied to any account you want to play ranked with.

LefishWhatSwims1 votes

I agree with this statement. Forcing players to tie credit cards to their account, and preventing accounts from being created without a credit card number reduces the smurfs to a level that would be acceptable.

I also think that Riot games needs to get a kick in the ass frankly. Their support team is sloppy. they don't have a phone number to call? What and why? The fact that they don't allow live support for issues is ridiculous and is actively something I ridicule about them and their company.

LefishWhatSwims1 votes

They need to have more active moderation than the automated report system, and the Tribunal. The tribunal in and of itself btw is a joke and needs to be dispanded in favor of actual company controlled moderation functioning on a set of ironclad rules.

Crystalysk1 votes

Then a lot of kids would not be able to play because they obviously don’t own a credit card. Maybe just bind it to a personal document like an identity card? Everyone must have one.

The Bad Touch1 votes

{quoted}

Then a lot of kids would not be able to play because they obviously don’t own a credit card. Maybe just bind it to a personal document like an identity card? Everyone must have one.

Who cares? They aren't paying customers anyway.

Crystalysk2 votes

But they could become paying customers in the future?

Damn your comment is so ignorant that i wasn't even going to reply at the beginning but then i realized you probably believe in what you typed.

Did you install LoL because you wanted to try the game or did you install the game just to purchase something? I don't think any player would install LoL just to buy a skin.

You start playing and if the game hooks you, you may start supporting it purchasing their stuff.

Every missed player is potential profit lost.

The Bad Touch1 votes

{quoted}

But they could become paying customers in the future?

Damn your comment is so ignorant that i wasn't even going to reply at the beginning but then i realized you probably believe in what you typed.

Did you install LoL because you wanted to try the game or did you install the game just to purchase something? I don't think any player would install LoL just to buy a skin.

You start playing and if the game hooks you, you may start supporting it purchasing their stuff.

Every missed player is potential profit lost.

I usually buy something within the first 24h of a new game, or I stop playing it.

Either it's worth putting money into. Or it isn't.

Also League is a damn decade old now. There aren't a lot of new players coming in. 95% of new accounts are either people that were banned, or smurfs. Or Chinese account farmers leveling accounts to sell.

Crystalysk1 votes

Do you understand that the 5% you are cutting out is probably worth something like a 6-7 digits number of dollars in the future?

The Bad Touch1 votes

{quoted}

Do you understand that the 5% you are cutting out is probably worth something like a 6-7 digits number of dollars in the future?

Which would be far less than the 10-15% of customers they'd likely already lost over this issue, and the 10-15% to come.

Crystalysk1 votes

Yeah, but binding an account to a personal document it would make sure you keep both the new players and the players who are quitting because of smurfs.

I have never said smurfs aren't a problem but i just think binding to a credit card is less efficient than binding to something else that is accessible to more people.

Illabethe1 votes

It's called a Game Card?

The Bad Touch1 votes

{quoted}

It's called a Game Card?

Dear lord people still use those things?

Illabethe1 votes

Almost every major store still sells...... Credit cards = traceability. Game Cards = privacy. Credit Card = Self purchase. Game Card = Gift

Illabethe1 votes

Why? Because they average 16 tickets a SECOND in volume. Imagine what kind of customer service line you'd have to employ as an expense if you had that rate of customer contact!

The truth to Riot's business model: They are as lean as you can get; cutting and automating customer service is one of the largest factors and unique things about its composition. They have deferred that responsibility to machines for the most part, and basically follow a "what you see is what you get" marketing model.

Even an automated telephone line has generally been proven unproductive and costly to businesses who do not have a cost added benefit from it; Telephone companies have them to retain monthly subscriptions and save moving clients. Riot isn't selling subscriptions; they are selling 1 time purchase skins.

Illabethe1 votes
  1. Most reasonable. BUT..... I would still have Riot discipline people who expose Riot to liabilities as a game provider. Ie, Riot HAS to actively fight racism, threats, etc. Just getting mad at a bad team isn't an excuse for a ban, nor does it improve the community to remove those players (Toxic players ARE generally better than the people they distract; removing them results in a polarized skill level field).

  2. Definitely would do as prescribed. Would also result in no incentive to play ranked, and thus stymie the addiction factor of this game. People would begin a game exodus from their addiction to climbing.

  3. Riot's target market is the problem here. 13+ Ages that don't have credit cards. Even many adults don't.

Also, pay source linking is a problem, in that a large portion of this community has a ban somewhere (I have 5). I would be forced out of the community after ONE ban.

Also, many players pay purely on Cards from stores.

  1. I don't know what you're referring to.
The Kombinator1 votes

{quoted}

  1. Most reasonable. BUT..... I would still have Riot discipline people who expose Riot to liabilities as a game provider. Ie, Riot HAS to actively fight racism, threats, etc. Just getting mad at a bad team isn't an excuse for a ban, nor does it improve the community to remove those players (Toxic players ARE generally better than the people they distract; removing them results in a polarized skill level field).

  2. Definitely would do as prescribed. Would also result in no incentive to play ranked, and thus stymie the addiction factor of this game. People would begin a game exodus from their addiction to climbing.

  3. Riot's target market is the problem here. 13+ Ages that don't have credit cards. Even many adults don't.

Also, pay source linking is a problem, in that a large portion of this community has a ban somewhere (I have 5). I would be forced out of the community after ONE ban.

Also, many players pay purely on Cards from stores.

  1. I don't know what you're referring to.

I told, that 1. gona be unpopular, because reporting, and ruining other's game is much funnier, than press mute.

The point of the third is erasing the ability to simply create new account, and go on. There could be other ways, but all of them are more difficult, or easier to cheat it. Right now all it takes is making a new e-mail. In 10 minutes you can create new account. Preventing that would also make punishments more serious. Right now i could DDOS myself all the way up to challenger, and even if i get banned i just make new account, and play again.

Fourth refers the account transfering from one server to another. Most common is between EU West, and Nordic East. Many player moves between these, and when they do they either pay transfer cost, or make new account. The latter is technically a smurf. If you could link your new account to your old one getting all of it's stuff, then you wouldn't need to pay transfer cost, and you wouldn't become a smurf either.

Illabethe1 votes

There was recently a thread where one such player (who wants to go on a crusade to report everyone who offends him) literally wrote a post on here about " When is Riot going to Improve the reporting system so I get a notice and a reward when someone I report gets Disciplined."

^ Scared the crap out of me, because I pointed out three times that he sounded egotistical, vindictive, and more toxic than the people he was reporting. In his defense of himself, he literally self incriminated himself three times over.

https://boards.na.leagueoflegends.com/en/c/gameplay-balance/wJnjAItA-can-we-get-some-type-of-reward-or-notification-after-a-successful-report

omfg.

  1. I was pointing out that probably 60% of active players do not have a linked pay source right now at ALL. Implementing such a thing would lead to a HUGE player base loss. The reason League is so big is precisely because it went F2P (originally was sold as a CD kit on purchase, not F2P; Its population exploded and finally began making serious profits when it went F2P)
Wamboen1 votes

So this is one of the bigger threads i found about smurfing and i need to have a take on it cause im just sad about how it goes and i need to cry somewhere. I can remember back in the days when people said "only 3% are daimond or higher so chances are small u get a smurf in your game" ok but if you are a platin+ player these are also just 7%, so acutally out of this 7% are only 4% in your elo and we all know how it is with this matchmaking, if u are just winning a few games in a row in your placements on a new account, you will be placed silver maybe with a platinum mmr. The last 2 days playing some league there where like 3-4 games with a smurf on it (one was acutally a bad smurf). Even if the smurf is in your team and shaft the whole enemy team you feel like you dont deserved this at all and that this win is just pure luck cause he also could be with the enemys, so actually i dont get the point with the ranked system anymore and how riot doesnt care at all about this. If riot is able to make toxic people get handled by computer systems, why arent they on making something like a smurf detecter? I feel like enjoying the game less day by day i need to play against or with higher elos...

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ModPeriscope1 votes

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