Game On Ward Skin SNAFU

RiotDontHassleDaHoff·8/11/2017, 5:55:43 PM·1 votes·21,109 views

Thanks to everyone for calling this out. Here’s what happened: Our site and our store incorrectly listed the Game On Ward Skin as part of the Mini Boss Set and a bunch of people bought the set expecting the ward skin.

First things first: _anyone that purchased the Mini Boss Set up until 9:00 am PT on 8/11/17 will be granted the Game On Ward Skin. _

Now, how did a small indie company let this happen?

I personally want to apologize if this year’s Arcade promotions are feeling rushed. We started out earlier in the week with changing the price of the Dungeon Pass from 2600 RP down to 1495 RP. When we were planning the Dungeon Pass, it was always supposed to be 1495 RP. The team thought we made the change, but I failed to verify that it was made until the last moment. This started a series of other checks to make sure we had set up everything as we intended, but we missed the ward skin.

The plan for the Mini Boss Set to provide more stuff for people that decided to buy all three skins together. Since we don’t put new skins on sale at launch anymore, we looked at what else we could add to them. The microsite had the discount listed as 4053 RP (22% off of the 5220 RP price) for the three skins (no discount), three summoner icons (1 RP each), and three Hextech Crafting items (free). Adding in the ward skin would have jumped the initial cost up to 5860 RP.

As we ramp up our abilities to do more events like these (and bigger ones like VS.), we know we need to improve. There's no excuses for these types of errors. Again, we’re really sorry this happened. Please hit me up with any questions.

[zombie-brand-facepalm]

49 Comments

Solari Fortune8/11/2017, 6:15:36 PM17 votes

It only proves that Riot has not been taken over by robots yet. Keep resisting their influence.

Apex Support8/11/2017, 6:10:07 PM9 votes

Can happen mistakes are human ;)

Pastor Yorick8/11/2017, 6:48:27 PM4 votes

You guys are human after all. As long as you give the ward skin it's good.[slayer-jinx-wink]

Blueboy74a8/11/2017, 6:31:45 PM3 votes

Can always count on Riot to fuck things up.

Now swarm me with downvotes

NinjaGuy698/11/2017, 7:03:41 PM2 votes

Now, how did a small indie company let this happen?

You quite literally have the resources to hire far more employees but you just don't for some reason. Why are our lords and saviors Marc Merrill and Brendan Beck so hesitant to expand the company beyond 1000 or so employees? It is for the purpose of paying less taxes? Or am I missing something?

Penta Penguin8/11/2017, 9:57:15 PM2 votes

"Now, how did a small indie company let this happen?"

Owned by Tencent Holdings in China...

Chikure8/20/2017, 8:13:16 PM1 votes

so just a quick question, when are we going to get the ward? do we have to contact support? or it will just eventually appear on the account.

StarGuardianWeeb8/11/2017, 7:55:26 PM1 votes

Can I ask why you include Ward skins or cosmetic items in general with these passes? As someone who rarely puts money in this game except maybe when I get gift cards around my birthday or the holidays it feels frustrating when I have to try to scramble to figure out a way I can get the specific cure of RP that gets me the missions, simply because you all included a cosmetic that frankly I don't ever want. ( I still don't know of anyone who specifically goes out of their way to collect Ward skins but I doubt they exist in numbers high enough to warrant this)

TL:DR please consider your next missions event to sell the missions on their own, maybe with an icon or some Loot Crate stuff like a gemstone or something. No ward skin mark ups