What's Dev Corner actually for?

DW Diana·Apr 24, 2018·1 votes·2,323 views

I understand the concept. Its a way for you to hear people's thoughts and show you're listening by giving them a reply (Basic good customer service). But that's not what you are doing is it? You post up the changes that you want to try out, get 25 (currently) pages of responses and questions, reply to some of them for the first 5 pages, then ignore the rest (Basic bad customer service).

I can't imagine your plan was to create yet another board with which to ignore your playerbase from, which leads me to wonder what it was actually designed for?

If it is, as I fear, a question of having the time to respond to them all then surely you can come up with a better idea than "just ignore them"? I'm assuming you have enough people in the development team (or in 'the know') to have each of them take half an hour a day to reply to your playerbase on a board you created to do just that? Or if it is all on Meddler then maybe you should look at having one persons role be communicating with the playerbase and putting forward the customers ideas/viewpoints to the team within your company and replying in turn with valid and knowledgeable responses (Your current moderators don't count as so far as I've seen they neither have any knowledge about your plans, or regarding the game beyond copy/paste statistics they've googled).

So yeah, as Title; What is Dev Corner actually FOR?

6 Comments

InTheoryApr 24, 20181 votes

Dev Corner is mostly a blackbox section where Riot can put in information about future work on the game. And the majority of devs is not willing to communicate with boards because of the toxic environment.

DW DianaApr 24, 20181 votes

{quoted}

Dev Corner is mostly a blackbox section where Riot can put in information about future work on the game.

1st why respond at all then? 2nd which board should people go to to get an actual response to their questions? 3rd please tell that to the guy that made a thread on gameplay asking people why the don't ask their questions in dev corner which was SPECIFICALLY SET UP FOR PLAYERBASE UPDATES, FEEDBACK AND QUESTIONS. and was upvoted and positively commented on by a moderator!

And the majority of devs is not willing to communicate with boards because of the toxic environment.

So what you're saying is that they don't want to talk to the customers/listen to the customer because they might not like what they say?

Does that mean all customer service teams, all social media teams, helplines, complaints teams etc the world over in EVERY COMPANY should just say "Well they MIGHT be mean to me, so I'll just not answer/respond/read/listen/do anything customer service related at all."

And before you can say "It's their job, it's not the developers job" I will refer you to the section where I recommend they have an employee role for it.

InTheoryApr 24, 20182 votes

So what you're saying is that they don't want to talk to the customers/listen to the customer because they might not like what they say?

No. Saying something one does not want to hear is a subject of content. Toxicity is a subject of expression. Riot is ok to hear stuff that opposes their own ideas as long as it allows constructive discussion. The boards discussion culture is bashing everything without allowing constructive discussion.

The reason why Rioters don't want to talk on boards is not "what community members say" but "how community members say it". It's a very important difference.

DW DianaApr 24, 20181 votes

{quoted}

No. Saying something one does not want to hear is a subject of content. Toxicity is a subject of expression. Riot is ok to hear stuff that opposes their own ideas as long as it allows constructive discussion. The boards discussion culture is bashing everything without allowing constructive discussion.

The reason why Rioters don't want to talk on boards is not "what community members say" but "how community members say it". It's a very important difference.

Ok fair point, but then i see posts every day that are well thought out and well written but receive no comment. If they wanted to promote this kind of post maybe they should REWARD this kind of post?

InTheoryApr 24, 20181 votes

In order to do that you need some qualification of how to reward positive behaviour and constructive feedback which is basically an educational thing and rioters are software engineers etc so that's nothing of their qualification. I told them like 2 years ago that in a position like the devs they have moderation power just by how badly people want their attention but they are not making use of that in a good way. I see devs post more often to defending their own decisions against flame posts instead of giving their attention to constructive players but at that points it's just an educational discussion and nothing they Reds have any knowledge about. Don't want to go on into that direction though.

DW DianaApr 24, 20181 votes

{quoted}

In order to do that you need some qualification of how to reward positive behaviour and constructive feedback which is basically an educational thing and rioters are software engineers etc so that's nothing of their qualification. I told them like 2 years ago that in a position like the devs they have moderation power just by how badly people want their attention but they are not making use of that in a good way. I see devs post more often to defending their own decisions against flame posts instead of giving their attention to constructive players but at that points it's just an educational discussion and nothing they Reds have any knowledge about. Don't want to go on into that direction though.

Ignorance may be bliss but it's not an excuse for such a large company.