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Filter Help & Support from Red Tracker? That's the plan!

ModWuks··19 votes·5,039 views

Heaven knows Red Tracker has been difficult to navigate at times due to a flooding of Help & Support posts that generally don't relate to your daily League of Legends interests. Here's a quick one-off post that really doesn't need much context:

Beginning now (like rn), Red Tracker won't be applied to the greater majority of Help & Support posts. Just thought you'd like to know. Feedback welcome, as always.

46 Comments

Positioning King9 votes

I will miss you on the red tracker, Broporo and Porocles [zombie-nunu-tears]

(But also thank you for making this change)

ModPorocles12 votes

We'll still be around and helping out on H&S! Drop by if you have a support question! /porobump

[katarina-love]

Maxxston4 votes

Just noticed this happening this morning.

NICE :D

ModWuks2 votes

(つ˵•́ω•̀˵)つ━☆゚.*・。゚҉̛༽̨҉҉ノ

Kei1433 votes

Possible to have an option to unfilter them?

Sometimes I like going through H&S threads and learning a few things here and there to help others.

DarkRitual1 votes

You can do a blank search, then select that board and check the Riot post box. It's more work, but I think it's a good price to pay for the red tracker being less clogged up with those types of posts.

Dreampod2 votes

Thank you. Thank you. Thank you.

I've been begging for this for over a year. I REALLY appreciate the hard work that the Help and Supports bro and broette's do but I REEAAALLY appreciate their hard work not making the Red Tracker useless for everyone else.

ModWuks1 votes

Red Tracker Filter - made by the suggestions and feedback of people like you! :3

Mysticman892 votes

One thing I've noticed as side effect of this, is normally all the threads in the first page of the red tracker will show the red response as well as the full thing they're replying to for context, while with the red filter it only shows what they're replying to if the red post would have been on the original first page of the red tracker.

It's still strictly an improvement over the unfiltered version of course (as if they're off the first page I'd have to go into the thread regardless), but if the magic that filters them could make what they're replying to also show up when they're repopulating the list with non-H&S red posts that'd be grand.

(Also, is the magic constantly being tweaked for performance reasons or something? It seems like the magic filtering post is remade basically every other day, with associated unfiltered time.)

ModWuks2 votes

I looked into a few of the critiques that you mentioned, and I did some quick debugging. What I found is that even without the Red Tracker Filter, quotes on pages 2 and onwards weren't appearing. I've added some additional rules on the Red Tracker Filter, and those quotes should now be appearing.

The filter is continuously posted in order to have the filter rendered on page 1, as the filter is only enabled once it's rendered via the corresponding post within Red Tracker. However, depending on the scope of the change, the filter can be modified as appropriate. We'll look into how we can minimize Red Tracker Filter downtime.

LostFr0st1 votes

O wow, so that also means we don't have to camp it for it to be readable past page 1 too. That's awesome. Super huge Red Tracker QoL change; thanks a bunch!

ModWuks2 votes

╰( ⁰ ਊ ⁰ )━☆゚.*・。゚ bless

Mysticman891 votes

Thanks for the quick fix surrounding quotes showing.

[slayer-pantheon-thumbs]

ModWuks1 votes

No problem. Good eye!

Flemman2 votes

need the same for player behavior and it will be perfect :p

ModWuks1 votes

Can you please elaborate?

Flemman1 votes

well, if there is tech to hide rioter response in help and support, I wouldn't mind having the same tech for hiding rioter response in player behavior since that can flood red trackers a lot too.

I mean, do we really need to enlight player toxicity ?

atm there is 3 post but, sometimes, it can go to 80% of the first/front page (the one where the parent post isn't bugged) being player behavior stuff

Kei1433 votes

I wish PB post can actually fill up the 1st page of red tracker.

That would be a day where all these plebs get smited.

DarkRitual1 votes

Optimally we could filter certain boards from anywhere.

Maybe in a decade or two based on the current rate of boards coding progress.

Mysticman891 votes

Oh good, that'll make my daily peruse somewhat more streamlined.

That also explains the effect I've been noticing when I open the red tracker currently. It loads up all the red posts (including H&S ones), so for half a second I can see some topics (that are H&S ones), and then the list updates and only shows me the rest. Wasn't sure quite what was going on before I saw this... (which incidentally, I only saw because porocles posted here).

ModWuks1 votes

Yeah, I can see how it's not very clear or there's not much documentation initially. I've made some quality of life changes for the sake of visibility. Hopefully that'll help!

TyrekGoldenspear1 votes

Thanks Wuks!

ModWuks1 votes

de nada :)

Mysticman891 votes

This appears to have stopped being a thing today.

ModWuks1 votes

Fixed! Sorry!

DeathBurst1 votes

So, this filter is great, thanks a lot for putting it in place.

But...

If I have a spare hour to kill and for once I want to see the posts from Help & Support, is there a way to temporarily remove the filter on my side?

(I don't want to sound whiny, if there is no way to do that, well, no problem, the filter is still very useful, and most of the time I just want to keep up with the news and I don't have a spare hour to kill. I'm asking just in case ;) )

EDIT: Btw, gj adding the notification at the top of the Tracker, that's how I finally end up on this 12-day-old post just today.

ModWuks1 votes

I did add something for us to debug and track the filter, but you're more than free to use it in the meantime. At some point, if I gather some more suggestions on Red Tracker, I'll add more visible and intuitive functions to the Red Tracker such as category filtering options.

https://boards.na.leagueoflegends.com/en/redtracker?test

DeathBurst1 votes

Thanks :)

Also, gj resolving that bug with quotes on page 2 and following ;)

ModWuks1 votes

Thanks! :) It's a fun project!

Huang Shaotian1 votes

Wuks, I clicked that link now everything is staying permanently unfiltered. Halp meh.

Huang Shaotian1 votes

Wow, thanks for listening to feedback and making this change!

ModWuks1 votes

You're welcome c:

EnderViaAnsible1 votes

Hey Wuks, replying here since your friends list is full and I don't see a way to PM you-- you sent me a helpful comment in this thread:

https://boards.na.leagueoflegends.com/en/c/help-support/7l8qFzun-difficulty-registering-for-pbe?comment=0000

I never did see it, unfortunately. As I recall, I figured it out on my own, but I think at the time my ping was too poor to where the PBE servers were and I don't think I ended up using the account.

Just wanted you to know you the help was appreciated. Apologies for the off topic/necro, if there were another way I'd have done it.

On an unrelated note, just got Honor 5! Party on, excellent!

UnboundHades1 votes

can you have it as an option to remove dev corner also

Xyndred1 votes

I wish we had the ability to set keybinding sets to certain champions or builds its hard to change your key bindings to make the play better when you're trying to focus on the game I just find myself finding a universal set that I always use. [slayer-pantheon-thumbs]

patmax171 votes

I only noticed now, thanks for this change!

It would be optimal if in future there was a way to manually set which sections to include and which to exclude (sometimes there are lots of Bug reports about skins that don't really interest me, it would be nice to be able to filter those away too, if needed)

Thanks again! :D

BLACK REALM GOD1 votes

You've made red tracker useful again. Wooh!

The Arctic Otter1 votes

Is this supposed to happen with the mobile site as well? That would be sweet, because I visit this mostly from my phone. I hadn't realized until a few days ago that this helpful feature existed!

Thryale1 votes

I'd like to report a bug with the filter. Recently whenever the filter is active, the dev tracker turns a hideous color that makes reading it an eyesore. I'd be nice if you could fix it so the color doesn't change.

ModWuks1 votes

Your feedback is valuable to me, so thank you for your time and input. I've adjusted the theme to hopefully improve readability. Please let me know what your thoughts are with the changes.

Thryale1 votes

no, it's still changing to that annoying blue color. But don't worry, I've figured out how to disable it using 'inspect element'

Leonerdo1 votes

I have to agree that it's still a little meh. It's like a ghostly bluish-gray. I think the biggest issue is the text color. I'm so used to the orange tint of the text contrasting with the blue background. Being monochrome isn't necessarily bad, but compared to the normal boards it just looks like the life has been drained from it.

Sorry for the necro comment btw.

patmax171 votes

Is the filter a bit bugged? Whe I open red tracker it sometimes doesn't filter away the H&S posts, unless i click "show more" a few times. Does it trigger only if there are a minimum number of H&S posts in the tracker?

It happens to me mostly on mobile (i'm from a PC now and it's not happening, can't remember if I had this problem only from mobile)

patmax171 votes

Ok, it just happened on PC: i had to click "show more" twice and load the comments in order to see the filter applied

Raxistaicho1 votes

Is it possible to also filter out behavior posts?

Tahngarthor1 votes

Maybe you should add a seperate Support Tracker- That way people looking for help can quickly see if a well known issue is being discussed etc.

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