Phone number invalid in Clash

P R I S M Corp·Nov 1, 2018·2 votes·3,747 views

The client keeps saying that my phone number is invalid. I've tried everything I could but it still doesn't work.

[zombie-brand-facepalm]

5 Comments

RiotRiot RapwnzelNov 2, 20182 votes

If your phone number is returning an invalid error it might be because of your carrier or plan.

Some types of phones and carriers aren't eligible for SMS verification because they're easy to spoof. Internet phone numbers like Google Voice, for example, won't work as verification.

We could definitely do better with the error messaging around these instances. "Invalid" doesn't tell you much, so we will try to improve these errors to make it more clear what the issue is. Apologies for the inconvenience!

RiotRiot RapwnzelNov 2, 20181 votes

[{quoted}](name=Riot Rapwnzel,realm=NA,application-id=LqLKtMpN,discussion-id=mH7rO4Q1,comment-id=0001,timestamp=2018-11-02T18:14:25.754+0000)

If your phone number is returning an invalid error it might be because of your carrier or plan.

Some types of phones and carriers aren't eligible for SMS verification because they're easy to spoof. Internet phone numbers like Google Voice, for example, won't work as verification.

We could definitely do better with the error messaging around these instances. "Invalid" doesn't tell you much, so we will try to improve these errors to make it more clear what the issue is. Apologies for the inconvenience!

UPDATE! We made an adjustment that seems to have resolved this issue for some affected players. If you were encountering this issue, please try verifying your number again and let us know if you're still having trouble. Thanks!

BøhrNov 1, 20181 votes

Same story here. Hit up riot support ticket and it took them 9 hours for them to say "try entering it correctly forehead".

P R I S M CorpNov 1, 20181 votes

{quoted}

Same story here. Hit up riot support ticket and it took them 9 hours for them to say "try entering it correctly forehead".

I mean, this is my number, I know my phone number. How am I entering it incorrectly

BøhrNov 1, 20181 votes

You're not. It's some strange bug. They're not paying attention to it either, and naturally assume their playerbase is retarded and can't enter a phone number in correctly instead of trying to diagnose the issue loool.