Screen froze mid game. Had to force power off my computer

warpenguin555·8/23/2018, 1:35:28 AM·35 votes·19,764 views

I had this on the PBE and now on the live server. The game will just freeze and I won't be able to alt tab off to another screen or exit the game. I feel pretty bad about it here because I was playing PVP and when I came back we lost. Any help to prevent this from happening again would be appreciated!

79 Comments

AYAYAYAYAYA8/23/2018, 6:43:13 AM8 votes

i think this is happening because of a windows update, people are mentioning it in another posts, don't think rito has even acknowledged it.

Zodex8/23/2018, 2:01:57 AM5 votes

I had this exact issue as well. If any Rioter wants more information, please feel free to reach out to me. I am a system administrator, so I am pretty technically savvy and can help facilitate this if needed.

Edit: I reinstalled the game last night, this evening I will be testing out if that fixes the issue.

Minimac20008/23/2018, 4:18:12 AM3 votes

This happened to me in two of the last three games I played. Very frustrating. Voice chat stayed connected and computer didn't freeze as I could move mouse around and restart with ctrl alt del, but the game itself froze and failed to show anything and wouldn't let me exit in any way or even minimize to let me use task manager. It did not have anything to do with Internet connection as my ping was good both times when it happened and I could check my Internet through the command page and I was still connected. After the first event, I did a full repair of league and tried using hex tech repair tool as well. Idk what else to try as clearly neither worked Quite a game breaking bug as I'd really like to not get banned for afking when the game does this. Hope the information helps and best of luck in fixing this!

Edit:added more info

CithriaC8/23/2018, 5:30:15 AM3 votes

This happened to two of my teammates in my ranked game, felt pretty bad.

RiotRiot Koalifier8/23/2018, 5:52:03 PM3 votes

Heyo! We are testing out some new code on NA (we turned it off when we saw your report). Can you get me your r3d logs from the game where you had the issue? You can find them in C:\Riot Games\League of Legends\Logs under "GameLogs"

TheMushyear8/23/2018, 3:37:39 AM3 votes

This just happened to me as well.... and I cant even log into league. It says check the server status page whenever I try to log in, but that doesn't say anything about a maintenance at this time.. what is going on???

AinTunez8/23/2018, 2:11:12 AM2 votes

This happened to me on two separate computers. One was running the Mac version and another running the Windows version. On Windows it happened twice in the same day -- the first time put me into a low-priority queue, and the second time was while I was IN the low priority queue...

Sása8/23/2018, 4:06:52 AM2 votes

I just had the same issue. Was demoted because I crashed early game and the team couldn't play well without a jungler. The worst part is that people complain to me like I crashed my game on purpose...

BugsLivesMatters8/23/2018, 3:43:31 PM2 votes

Been having this same issue for a several months now. It randomly comes and goes and I have been slapped with leaver buster multiple times on multiple different computers because of this.

I have played every online pvp/pve game you can think of and this issue has never happened while playing any of them on any computer. So what's the deal Riot?

Sinouplen1/2/2019, 6:18:32 PM1 votes

I have exactly the same trouble :

000000.000| ALWAYS| Logging started at 2019-01-02T18:20:26.657
000000.004| ALWAYS| Begin command line toggles...
000000.004| ALWAYS|     -UseNewX3D = 1
000000.004| ALWAYS|     -UseNewX3DFramebuffers = 1
000000.004| ALWAYS| End command line toggles.
000000.011|   OKAY| Riot::RADS::Reader::RadsMain::Initialize: RADS library initializing with specified working directory "D:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.1.251\deploy".
000000.012|   OKAY| Riot::RADS::Reader::RuntimeEnvironment::Create: Creating RADS runtime environment: RADS root directory = "D:/Riot Games/League of Legends/RADS"
000000.014|   OKAY| Riot::RADS::Reader::SolutionManifest::Load: ("D:/Riot Games/League of Legends/RADS/solutions/lol_game_client_sln/releases/0.0.1.251/solutionmanifest")
000000.015|   OKAY| Riot::RADS::Reader::ConfigurationManifest::Load: ("D:/Riot Games/League of Legends/RADS/solutions/lol_game_client_sln/releases/0.0.1.251/configurationmanifest")
000000.017|   OKAY| Riot::RADS::Reader::ReleaseManifest::LoadInternal: ("D:/Riot Games/League of Legends/RADS/projects/lol_game_client_fr_fr/releases/0.0.1.165/releasemanifest")
000000.051|   OKAY| Riot::RADS::Reader::ReleaseManifest::LoadInternal: ("D:/Riot Games/League of Legends/RADS/projects/lol_game_client/releases/0.0.1.192/releasemanifest")
000000.864| ALWAYS|   CFG| Command Line:  "185.40.67.48 5245 g5dAoM7IHrXam15I4zSPZw== 96917069" "-PlayerID=96917069" "-GameID=3882927087" "-SkipBuild" "-EnableLNP" "-RiotClientPort=55139" "-RiotClientAuthToken=ZmjMByq-kLjLhRJbh3B6_A" 
000000.864| ALWAYS| GameStartData::GameID=3882927087
000000.874| ALWAYS| Build Version: Version 8.24.256.4795 (Dec 05 2018/18:22:12) [PUBLIC] <__MAIN__> ChangeList: 2564795
000000.878| ALWAYS| Live Profiling enabled. Will overwrite old RPD.
000002.078| ALWAYS|   CFG| OS Version: 10  Professional, x64 CPU: AMD Ryzen 7 2700X Eight-Core Processor         , 3807Mhz (8 cores) Instruction Set Level 7Physical memory: 34359738368Display info: NVIDIA GeForce GTX 970 4293918720 25.21.14.1735 Driver: UNKNOWN
000002.083| ALWAYS| LCURemotingClient: Initializing on port 55139
000002.124| ALWAYS| LCURemotingClient: Connected to app process.
000002.159| ALWAYS|  CONN| Connecting to address (185.40.67.48) port (5245)
000002.164| ALWAYS| Waiting for response from server...
000002.394| ALWAYS| InitRenderer() enter
000002.396| ALWAYS| r3dRenderLayer::Init(0x00100758) enter
000002.396| ALWAYS| r3dRenderLayer::Init() exit successfully
000002.748| ALWAYS| Loaded locale fr_fr via fontconfig
000002.845| ALWAYS| rr3dRenderLayer::InitDevice(XRes = 1920, YRes = 1080, BPP = 32) enter
000002.845| ALWAYS| rr3dRenderLayer::InitDevice: Creating X3D device
000003.161| ALWAYS| r3dRenderLayer::RecreateOwnedResources
000003.230| ALWAYS| r3dRenderLayer::InitResources exit successfully
000004.261| ALWAYS| Waiting for client ID
000005.022| ALWAYS|  CONN| ALE-19B55FCA
000005.023| ALWAYS|  CONN| {"messageType":"riot__game_client__connection_info","message_body":"Hard Connect"}
000005.044| ALWAYS|  ROST| CONNECTION READY | TeamOrder 0) Sinouplen **LOCAL** - Champion(Veigar) SkinID(0) TeamBuilderRole(NONE) PUUID(d6abf553-7778-5e18-b449-a050226a7ca5) ConnectionState(Connected) 
000005.044| ALWAYS|  ROST| CONNECTION READY | TeamOrder 1) Colt 1911  - Champion(Yorick) SkinID(3) TeamBuilderRole(NONE) PUUID(c2d702b2-b6a4-5854-b24f-a0c9ba1432f1) ConnectionState(Disconnected) 
000005.044| ALWAYS|  ROST| CONNECTION READY | TeamOrder 2) 1MM1  - Champion(MonkeyKing) SkinID(6) TeamBuilderRole(NONE) PUUID(e43d7bb8-b7cd-5080-9918-6ae9e055d9ac) ConnectionState(Connected) 
000005.044| ALWAYS|  ROST| CONNECTION READY | TeamChaos 0) Ucat  - Champion(Udyr) SkinID(0) TeamBuilderRole(NONE) PUUID(a045750b-e687-57d6-a270-804abef28a6b) ConnectionState(Disconnected) 
000005.044| ALWAYS|  ROST| CONNECTION READY | TeamChaos 1) Magestyk  - Champion(Brand) SkinID(5) TeamBuilderRole(NONE) PUUID(aa9678ae-c903-533d-946e-20d017b08ba5) ConnectionState(Disconnected) 
000005.044| ALWAYS|  ROST| CONNECTION READY | TeamChaos 2) UltIsReady  - Champion(Heimerdinger) SkinID(0) TeamBuilderRole(NONE) PUUID(8736cba4-7844-55a9-bfd9-a573787f51fb) ConnectionState(Disconnected) 
000005.045| ALWAYS| Server Connection Established. 
000005.046| ALWAYS| Set focus to app
000005.075| ALWAYS| Waiting for server response...
000005.636| ALWAYS| PlayGame Started
000007.421| ALWAYS| LCUChatClientAsync: Worker thread created.
000007.421| ALWAYS| LCURemotingClient: Initializing on port 55139
000007.421| ALWAYS| LCUChatClientAsync: Worker thread connecting.
000007.422| ALWAYS| CreateAudioManager: Create audio manager Wwise.
000007.428| ALWAYS| LCURemotingClient: Connected to app process.
000007.428| ALWAYS| LCUChatClientAsync: Waiting for active chat session.
000007.440| ALWAYS| AudioManager: Wwise Version v2018.1.1 initialized.
000007.442| ALWAYS| LCURemotingClient: Initializing on port 55139
000007.448| ALWAYS| LCURemotingClient: Connected to app process.
000007.453| ALWAYS| LCUVoiceChatClient: Disabling voice, channel not available at startup
000007.630| ALWAYS| LCUChatClientAsync: Chat session is "loaded".
000007.730| ALWAYS| LCUChatClientAsync: Performing post-connect init.
000007.731| ALWAYS| LCUChatClientAsync: Setup the subscriptions.
000007.731| ALWAYS| LCUChatClientAsync: Initiated retrieval of my friends list.
000007.731| ALWAYS| LCUChatClientAsync: Initiated retrieval of my blocked-players list.
000007.731| ALWAYS| LCUChatClientAsync: Post-connect init complete.
000008.131| ALWAYS| LCUChatClientAsync: Retrieved my friends list.
000008.232| ALWAYS| LCUChatClientAsync: Retrieved my blocked-players list.
000008.887|   WARN| Could not find a tip chooser.
000008.890|   WARN| Could not find a tip chooser.
000021.364|  ERROR| TextureRegistry failed to open texture JarvanIV_GoldenAegis.dds
000023.080|  ERROR| TextureRegistry failed to open texture TwistedAura.dds
000028.385|  ERROR| Missing file on r3dGFile open :DATA/Menu_SC4/-nolink.dds
000028.385|  ERROR| Missing file on r3dGFile open :DATA/Menu_SC4/TurretTipImage.png-nolink.dds
000028.385|  ERROR| Missing file on r3dGFile open :DATA/Menu_SC4/recapSplash.png-nolink.dds
000029.291| ALWAYS|  LOAD| LOADING: Begin Game Object Update
000029.817| ALWAYS| r3dRenderLayer::RecreateOwnedResources
000030.038| ALWAYS|  LOAD| LOADING: End Game Object Update
000032.225|  ERROR| TextureRegistry failed to open texture LuxCrashingBlitz2.dds
000035.819|  ERROR| TextureRegistry failed to open texture wraith_Square.dds
000035.819|  ERROR| TextureRegistry failed to open texture wraith_Circle.dds
000048.451|  ERROR| Unable to load character data for 'slime_riftherald_mercenary' and skinID '0'
000048.588|  ERROR| Unable to load character data for 'slime_riftherald_mercenary' and skinID '0'
000048.600|  ERROR| Unable to load character data for 'sru_riftherald_mercenary' and skinID '0'
000048.736|  ERROR| Unable to load character data for 'sru_riftherald_mercenary' and skinID '0'
000053.331| ALWAYS| PreloadGlobalEffects
000054.953| ALWAYS| PreloadGlobalEffects Finished
000054.985|  ERROR| TextureRegistry failed to open texture Minotaur_TriumphantRoar.dds
000054.985|  ERROR| TextureRegistry failed to open texture Minotaur_TriumphantRoar.dds
000055.119|  ERROR| TextureRegistry failed to open texture LuxCrashingBlitz2.dds
000055.350|  ERROR| TextureRegistry failed to open texture Teemo_TranquilizingShot.dds
000055.351|  ERROR| TextureRegistry failed to open texture Teemo_TranquilizingShot.dds
000055.360|  ERROR| TextureRegistry failed to open texture Minotaur_TriumphantRoar.dds
000055.424|  ERROR| TextureRegistry failed to open texture Minotaur_TriumphantRoar.dds
000055.424|  ERROR| TextureRegistry failed to open texture Minotaur_TriumphantRoar.dds
000055.425|  ERROR| TextureRegistry failed to open texture Minotaur_TriumphantRoar.dds
000055.425|  ERROR| TextureRegistry failed to open texture Minotaur_TriumphantRoar.dds
000055.425|  ERROR| TextureRegistry failed to open texture Minotaur_TriumphantRoar.dds
000055.570|   WARN| Duplicate key/value pair ([OnKilledUnitOnKillingSpreeTripleKill_YOffset3, 8] in DATA/CFG/defaults/Announcements_CLASSIC.ini
000055.571|   WARN| Duplicate key/value pair ([OnKilledUnitOnKillingSpreeUnrealKill_YOffset3, 8] in DATA/CFG/defaults/Announcements_CLASSIC.ini
000055.610| ALWAYS|  FLOW| Switching Game State from GAMESTATE_PREGAME to GAMESTATE_PREGAME for reason Initialization Complete
000056.784|  ERROR| TextureRegistry failed to open texture FallenAngel_DarkBinding.dds
000057.785|  ERROR| TextureRegistry failed to open texture Nasus_SiphoningStrike.dds
000058.509|  ERROR| TextureRegistry failed to open texture AkaliShadowDance.dds
000058.670|  ERROR| TextureRegistry failed to open texture RengarUlt.dds
000058.705|  ERROR| TextureRegistry failed to open texture AkaliShadowDance.dds
000058.934|  ERROR| TextureRegistry failed to open texture AkaliShadowDance.dds
000058.934|  ERROR| TextureRegistry failed to open texture AkaliShadowDance.dds
000060.947|  ERROR| TextureRegistry failed to open texture Ryze_LightningFlux.dds
000060.948|  ERROR| TextureRegistry failed to open texture FallenAngel_DarkBinding.dds
000061.951|  ERROR| TextureRegistry failed to open texture Jester_DeathWard.dds
000061.951|  ERROR| TextureRegistry failed to open texture Jester_DeathWard.dds
000062.272|  ERROR| TextureRegistry failed to open texture Heimerdinger_HextechMicroRockets_2.dds
000068.820| ALWAYS| Start Main Loop
000068.824| ALWAYS| Waiting for all players to connect end
000069.137| ALWAYS| ALE-P6S77E01: (1)(0.270)(0.000)(68.265)(72.928)(4.934)(1)
000069.138| ALWAYS|  FLOW| Switching Game State from GAMESTATE_PREGAME to GAMESTATE_SPAWN for reason Received StartSpawn packet.
000069.398|  ERROR| TextureRegistry failed to open texture FallenAngel_DarkBinding.dds
000069.398|  ERROR| TextureRegistry failed to open texture ASSETS/Spells/Icons2D/SyndraPassive.dds
000069.616| ALWAYS| Player Sinouplen (0) AddPerk = ArcaneComet (8229)
000069.808| ALWAYS| Player Sinouplen (0) AddPerk = ManaflowBand (8226)
000069.868| ALWAYS| Player Sinouplen (0) AddPerk = Transcendence (8210)
AYAYAYAYAYA8/23/2018, 6:21:37 AM1 votes

i've played league 10 years, this has never happened to me once until this day, it has happened a total of 4 times out of 5 games. I can log off windows and relog and restart league to "correct" to issue, but that's it. The game is Frozen, but i can still hear the sounds going on. I can't ctrl alt del and end league as an individual process.. i have to log off.

Bench da Kench8/30/2018, 2:46:30 PM1 votes

000000.000| ALWAYS| Logging started at 2018-08-30T10:28:56.500 000000.008| ALWAYS| Begin command line toggles... 000000.008| ALWAYS| -UseNewX3D = 1 000000.010| ALWAYS| -UseNewX3DFramebuffers = 1 000000.010| ALWAYS| End command line toggles. 000000.023| OKAY| Riot::RADS::Reader::RadsMain::Initialize: RADS library initializing with specified working directory "C:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.1.235\deploy". 000000.024| OKAY| Riot::RADS::Reader::RuntimeEnvironment::Create: Creating RADS runtime environment: RADS root directory = "C:/Riot Games/League of Legends/RADS" 000000.030| OKAY| Riot::RADS::Reader::SolutionManifest::Load: ("C:/Riot Games/League of Legends/RADS/solutions/lol_game_client_sln/releases/0.0.1.235/solutionmanifest") 000000.041| OKAY| Riot::RADS::Reader::ConfigurationManifest::Load: ("C:/Riot Games/League of Legends/RADS/solutions/lol_game_client_sln/releases/0.0.1.235/configurationmanifest") 000000.043| OKAY| Riot::RADS::Reader::ReleaseManifest::LoadInternal: ("C:/Riot Games/League of Legends/RADS/projects/lol_game_client_en_us/releases/0.0.1.164/releasemanifest") 000000.076| OKAY| Riot::RADS::Reader::ReleaseManifest::LoadInternal: ("C:/Riot Games/League of Legends/RADS/projects/lol_game_client/releases/0.0.1.176/releasemanifest") 000000.466| OKAY| Unable to process data overlay file ./ToolsConfig.xml, defaulting to overlay now 000000.466| ALWAYS| Data overlay start folder initialized to DATA, Content/Src 000000.522| ALWAYS| CFG| Command Line: "192.64.170.84 5188 vqWSeW3HdxRysjCQC3EYQQ== 76819421" "-PlayerID=76819421" "-GameID=2856122339" "-UseRads" "-EnableLNP=1-2800121000-3800121000" "-RiotClientPort=59797" "-RiotClientAuthToken=GTU0mz5sIfhsydggSvoAcQ" 000000.524| ALWAYS| GameStartData::GameID=2856122339 000000.562| ALWAYS| Build Version: Version 8.17.243.3340 (Aug 24 2018/14:21:51) [PUBLIC] <MAIN> ChangeList: 2433340 000000.573| ALWAYS| Live Profiling enabled. Will overwrite old RPD. 000001.806| ALWAYS| CFG| OS Version: 10 Home, x64 CPU: Intel(R) Pentium(R) CPU B960 @ 2.20GHz, 2225Mhz (2 cores) Instruction Set Level 6Physical memory: 4294967296Display info: Intel(R) HD Graphics 1885263872 9.17.10.4459 Driver: UNKNOWN 000001.819| ALWAYS| LCURemotingClient: Initializing on port 59797 000001.928| ALWAYS| LCURemotingClient: Connected to app process. 000001.935| ALWAYS| CONN| Connecting to address (192.64.170.84) port (5188) 000001.954| ALWAYS| Waiting for response from server... 000003.135| ALWAYS| InitRenderer() enter 000003.142| ALWAYS| r3dRenderLayer::Init(0x00090540) enter 000003.144| ALWAYS| r3dRenderLayer::Init() exit successfully 000003.725| ALWAYS| Loaded locale en_us via fontconfig 000003.780| ALWAYS| IME file, 'C:/Riot Games/League of Legends/RADS/solutions/lol_game_client_sln/releases/0.0.1.235/deploy/Data/Menu/IMEConfig.xml', is optional. The following error is expected. 000003.797| ERROR| Missing file on r3dGFile open :C:/Riot Games/League of Legends/RADS/solutions/lol_game_client_sln/releases/0.0.1.235/deploy/Data/Menu/IMEConfig.xml 000003.797| ERROR| Missing file on r3dGFile open :\Bin\Data\C:/Riot Games/League of Legends/RADS/solutions/lol_game_client_sln/releases/0.0.1.235/deploy/Data/Menu/IMEConfig.xml 000003.839| ALWAYS| rr3dRenderLayer::InitDevice(XRes = 1360, YRes = 768, BPP = 32) enter 000003.839| ALWAYS| rr3dRenderLayer::InitDevice: Creating X3D device 000004.345| ALWAYS| r3dRenderLayer::RecreateOwnedResources 000004.523| ALWAYS| r3dRenderLayer::InitResources exit successfully 000005.361| ALWAYS| Waiting for client ID 000006.090| ALWAYS| CONN| ALE-19B55FCA 000006.101| ALWAYS| CONN| {"messageType":"riot__game_client__connection_info","message_body":"Hard Connect"} 000006.161| ALWAYS| ROST| CONNECTION READY | TeamOrder 0) WlKILEAKS - Champion(MasterYi) SkinID(0) TeamBuilderRole(NONE) PUUID(f52d7c6d-0e3b-5f11-b4e1-1c53e5e003ad) ConnectionState(Connected) 000006.161| ALWAYS| ROST| CONNECTION READY | TeamOrder 1) THANO5 LOCAL - Champion(Nunu) SkinID(0) TeamBuilderRole(NONE) PUUID(89867ef9-79ac-5ca7-b66a-10239d524396) ConnectionState(Connected) 000006.162| ALWAYS| ROST| CONNECTION READY | TeamOrder 2) luke5055 - Champion(Lucian) SkinID(6) TeamBuilderRole(NONE) PUUID(265103d4-fb3d-5027-983e-dafd14e1dff3) ConnectionState(Connected) 000006.162| ALWAYS| ROST| CONNECTION READY | TeamOrder 3) ßabyFace - Champion(Alistar) SkinID(10) TeamBuilderRole(NONE) PUUID(af53e595-8d7b-50e5-a10a-bea61f6da856) ConnectionState(Connected) 000006.162| ALWAYS| ROST| CONNECTION READY | TeamOrder 4) HowIMetYoûrMundo - Champion(Ahri) SkinID(0) TeamBuilderRole(NONE) PUUID(72dcb67f-6b71-5e54-bc14-9c6e785786d4) ConnectionState(Connected) 000006.219| ALWAYS| Server Connection Established. 000006.219| ALWAYS| Set focus to app 000006.275| ALWAYS| Waiting for server response... 000067.475| ALWAYS| CONN| {"messageType":"riot__game_client__connection_info","message_body":"Disconnected","disconnect_delay":60.000003814697265625,"disconnect_timestamp":6.92902374267578125} 000067.475| ALWAYS| CONN| Application terminating due to disconnect while loading 000072.733| ALWAYS| Process Force Terminating.