Enough is Enough
Stop with the incessant silence. You have admitted to having a problem with this, and an obligation to prove the community wrong when it comes to the quality of content moving forward.
You have yet to deliver on the latter, which could arguably be constrained by game balance and design. OK. But that does not excuse you from communicating with your playerbase, especially when your original decision of retconning is STILL not widely accepted as the right direction. You have an obligation to explain why standing members of the lore fanbase say things like this.
CupcakeTrap:
I've basically stopped caring about what Narrative does. The lore community just making up our own LoL lore, building upon the original foundations and adding in whatever we like from their new material, sounds better to me every day. Meanwhile, let Riot go off and make their "foundations" for some ridiculous media franchise, MMO, or whatever they're planning in some League-less alternate version of Runeterra.
Jaredan, this isn't the reaction you want your fans to have, and you have a job to do by filling the silence,** because there is no reason players should ever feel ignored**, if Riot is truly the "most player focused company" like you believe yourselves to be