Spread the Good News of Pip

A week ago, I sent in a support ticket calling out a person who I felt had a very offensive summoner name. The last time I sent in a ticket, I got horrible, horrible, horrible, copy-paste service that didn't even try to address my actual ticket. I didn't expect much from this ticket either. But WOW! Complete 180 degrees of a difference, all thanks to one man: Pip.

This guy addressed every single one of my points in his first post. He used some copy-paste stuff where it would appropriately address a concern, and free-styled for other "more complicated" points. Then I replied, and he actually did the same thing a second time! Pip was consistent and thorough, and he was just so completely different from the other two people who handled the previous ticket. I was genuinely happy with the service, and I let him know in the ticket, in the e-mail survey, and in the closed ticket rating.

I don't know if you're out there Pip, but I wanted to publicly thank you for S+ service. As I told you in the ticket that responding to tickets like you did is really valuable and important and that you made a difference (but unfortunately, your just as pleasant colleague Shorty Peewee responded in your place and the ticket closed, so I wanted to say it again).

rito, do whatever you need to do to keep Pip on your support team. Any reds that see this, pass on my praises to him. People I AM SERIOUS! FILL HIS CUBICLE WITH CANDY AND BOOZE AND STRIPPERS. Pip is awesome. Make it happen.