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Those Who Review Tickets Have Zero Reading Comprehension

DJColdCutz··5 votes·854 views

Yesterday I played a game and had the wonderful experience of having a trio of douchebags on my team. We get in champ select and myself and one of the trio call top. It shows up first, and from what I understand from reading patch notes, Rito has fixed it so that it shows up the same for everyone several patches ago. Nevertheless, this trio does their "Oh it shows that my buddy got it first on my screen hurhurhur." Been there, done that. I'm not falling for it. I don't say anything.

We get into game. They're pissed off. I still don't say a word. The whole game goes by. I DON'T SAY A WORD.

We win. In the end game lobby, the three guys go "I'm still reporting DJColdCutz." "Same." "Same." They all report me. I get one of those automatic notifications, "We realize everyone has a bad game.. blah blah blah... Reason: Offensive Language" What the hell? I didn't say a word.

I send a ticket in to Rito explaining that they were false reports and I would like to see these bullies punished. (NOTE: I AM NOT WORRIED ABOUT GETTING FALSELY BANNED. I HAVE GOTTEN THESE NOTIFICATIONS BEFORE. I JUST WANT THESE THREE CLOWNS PUNISHED/NOTIFIED THAT THEY ARE BEEN MONITORED FOR FALSE REPORTS/SOMETHING TO BE DONE.)

Instead, the dumbass at Rito who answered my report says, "Malicious or erroneous reports against you will not cause you to be suspended. My best advice to avoid a suspension would be to take whatever steps are necessary to correct the reason you are being suspended."

I'm not suspended, and I'm not worried about being suspended. I can't stop being reported by groups of 3 for offensive language when I didn't type a single thing in a game that fucking Rito's perfect system warns me I'm using offensive language. The Incompetent, high school drop answering my ticket won't do jack shit because he won't take the time to understand what I'm saying.

Get better help Rito. Your ticket responses are copy-paste bullshit and/or the people replying are dumb as fuck.

5 Comments

Jubbinaut3 votes

{quoted}

Your ticket responses are copy-paste bullshit and/or the people replying are dumb as fuck.

Form-letter responses are beyond common in customer support. And by "beyond common", I mean they're so standard that I've never heard of any business large enough to have a customer support department that doesn't use them for mail/email correspondence.

So I think it's rather more accurate to say that their industry-standard response system lacks sufficient depth of options for Support personnel to be able to make effective use of it.

DJColdCutz1 votes

That's fair.

I don't know what I really expected to be honest.. The game was a stomp. The trio talked some shit at me before minions spawned, but after that, no one really said anything. It wasn't like it was hard to ignore them. It's just stupid that I didn't say anything, get falsely reported, and this is the kind of response I get from Rito.

In the recent patch notes they said something like "Please note: false reports can still get you punished" or some bullshit like that. Obviously not, if they don't even have an automatic ticket response for circumstances like this.

Jubbinaut3 votes

{quoted}

That's fair.

I don't know what I really expected to be honest.. The game was a stomp. The trio talked some shit at me before minions spawned, but after that, no one really said anything. It wasn't like it was hard to ignore them. It's just stupid that I didn't say anything, get falsely reported, and this is the kind of response I get from Rito.

Honestly, it seems to fit their most common concern - the vast majority of the complaints I see boil down to "it's not fair that I'm gonna be punished for all these false reports." Your specific concern is... somewhat less common. But perhaps it - combined with this thread - will act as encouragement for them to flesh out their library of form letters to include some more uncommon concerns.

In the recent patch notes they said something like "Please note: false reports can still get you punished" or some bullshit like that. Obviously not, if they don't even have an automatic ticket response for circumstances like this.

Penalties for false reporting are automated. There's a sub-system that handles the strength or weight of player reports - reducing weight for false reports, increasing it for valid reports. Continually issuing false reports with an abysmally low report weight is detected by these systems and flagged, and can lead to bans if it's done enough. It's no longer common for players to be punished for false reports, because that kind of abuse of the report system just isn't as common as it was once upon a time, but it does happen.

VasilisGreen2 votes

Dude, the reports are nothing. The warning doesn't mean anything if you didn't say anything. You won't be banned, it's just the automated system sending those warnings. I know it sucks but you can just ignore it. About the support thing... The first response is an automated reply. You need to push the ticket again to get an actual person to work on it... it sucks but that's how it is...

Fiddlemediddles1 votes

I got one too and never talk. I report everyone who does something that violates the rules tho so I bet my reports have no weight now. SUch a dumb system.

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