Boards›Player Behavior

Something Needs to Change

Kallian··6 votes·757 views

I've recently seen a large amount of Permabanned players that got permabanned for programs Riot claimed that were "Not usable". Granted, some players do like to cheat and hack their way to the top, but one thing that I've seen with all these reports/support tickets is that Riot never gives the "abuser" the name of the program that they wern't allowed to use.

Riot, I don't understand. If you permaban an account, shouldn't someone at least give the one at fault an explanation for what they did/what program they used?? That way, if it was unintentional they can

  1. Explain the reasoning behind said 3rd party program
  2. Understand why said 3rd party program is not allowed
  3. Start from the bottom (if Riot chooses to do so), knowing that they shouldn't be using that program

And I understand, too many people go on the boards for actually screwing up and they want their account back to do the same thing over and over. But you currently have a "guilty until proven innocent by Riot" with 3rd Party Programs. Could the Arbiters and/or Mods, or the Reds please explain the reasoning on this?

Thank you for your feedback

18 Comments

disregardable4 votes

If they tell people what exactly triggered the system, the rule breakers can then work around that to continue scripting. Denying information makes their lives harder. Riot has said the system is extremely accurate. It does have a small error rate, like any system, so we shouldn't take people immediately as guilty, but most of the people that post did knowingly broke the rules.

Kallian2 votes

Granted, I'm thinking about the people who didn't know they were doing anything wrong. I've seen a lot of people posting about getting permabanned for "skin packs" and such. Now I'm giving Riot the benifit of the doubt on this, but I feel if Riot could give some type of semi-vague interpretation/explanation, people could go along with the system a bit better

MasterSomething1 votes

The vaguest advice will but only take a second for the wisest man to understand. The vaguest advice will take decades for a simple fool.

AeroWaffle1 votes

Programmers for these third-party cheats spend a great deal of time trying to make the program undetectable otherwise the program is worthless. For Riot to have any hope of stemming the tide the cheaters, Riot has to prevent as much information from reaching the programmers as possible.

That means no indication of which program was caught or when the program was flagged (because it's common practice to ban a cheater some time after being caught, to keep the user in the dark if they were cycling through programs or versions).

So yeah, it sucks for those outlier players that got banned for some 3rd-party program that has no advantage/disadvantage. But for the sake of the entire community, Riot can't say which cheat program was falsely flagged (since Riot believes it to be a correct judgement).

Your best option as a player is to be sure the only 3rd-party mods you use are those accepted by Riot, since you can't be sure how Riot's system will react to any other program.

Kãtãrinã2 votes

Riot cvan technically ban your account/terminate/ETC without even notifying you, not saying it is right but they technically don't have to explain themselves. Even though i think they should. It is in the terms of service that they can do this stuff.

Kallian2 votes

That kind of goes along with my point, if Riot finds a player that they deem "unwelcome" in the community, can't they give some type of explaination?

entitledplayer3 votes

[{quoted}](name=R3d M0u53,realm=NA,application-id=ZGEFLEUQ,discussion-id=yTHJhWZY,comment-id=00010000,timestamp=2016-04-15T14:24:42.964+0000)

That kind of goes along with my point, if Riot finds a player that they deem "unwelcome" in the community, can't they give some type of explaination?

{quoted}

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/5dmkJinG-3rd-party-applicationsmodifications-whats-allowed-and-what-isnt

The search function exists for a reason.

After a point, It's faster to quote myself when repeating myself.

Troll Armada1 votes

outdated and inaccurate.

I'm not a helper or whatever they are called with the blue colored text, but "Custom Models & Artwork (Skinning) - Allowed (for now)" ...yeah, I don't think so.

entitledplayer1 votes

[{quoted}](name=Troll Armada,realm=NA,application-id=ZGEFLEUQ,discussion-id=yTHJhWZY,comment-id=0001000000000000,timestamp=2016-04-15T23:50:25.685+0000)

outdated and inaccurate.

I'm not a helper or whatever they are called with the blue colored text, but "Custom Models & Artwork (Skinning) - Allowed (for now)" ...yeah, I don't think so.

one section's ruling which has been changed does not make the document at large inaccurate.

Once again, search function exists for a reason.

If you dislike other people doing for you what you were too lazy/unaware to do, feel free to get a direct riot response on the matter.

Troll Armada1 votes

one section's ruling which has been changed does not make the document at large inaccurate.

that is the definition of inaccurate

I'm not saying it's bad, it's a good starting point, but if I was using any of these, I would make damn sure to do more research beforehand.

TotallyNotMikey2 votes

Being a victim of this, I just feel victimized and defenceless against the Riot onslaught. My email is so vague I could swap the sentence around a little and come up with an entirely different reason to being banned. A PERMA ban, no warning, no telling me what triggered it. Of course, I'm waiting on a reply now, but having lost everything for something that I don't even know.. Feelsbadman ;L

Hethalean1 votes

Did they tell you what program you used?

TotallyNotMikey1 votes

{quoted}

Did they tell you what program you used?

In the email, no. I've yet to receive a ticket reply. They claim I was banned for 'use of 3rd party programs or modifications to the League of Legends client'. It's so vague you could literally blame anything on your computer.

Kallian2 votes

Currently, Riot is running a monarchy. I'm not saying that I don't agree with it (since they made/own the game), but I feel like Riot doesn't have enough people in customer service. Recently, Riot has opened their own boards, with:

  1. A dev corner
  2. arbiters
  3. mods and other helpful things

But I feel that they can at least try a little harder to help its confused players on what they did wrong.

Good luck on your account

TotallyNotMikey1 votes

I'm probably not going to get it back given their stance on permanent bans, but thank you for the support.

Shosha1 votes

Yeah, I got banned for literally saying I was going to report someone. I fucking hate Riot so much, they don't know how to do community management right at all.

entitledplayer5 votes

[{quoted}](name=R3d M0u53,realm=NA,application-id=ZGEFLEUQ,discussion-id=yTHJhWZY,comment-id=00020001,timestamp=2016-04-15T14:31:56.459+0000)

Currently, Riot is running a monarchy. I'm not saying that I don't agree with it (since they made/own the game), but I feel like Riot doesn't have enough people in customer service. Recently, Riot has opened their own boards, with:

  1. A dev corner
  2. arbiters
  3. mods and other helpful things

But I feel that they can at least try a little harder to help its confused players on what they did wrong.

Good luck on your account

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/5dmkJinG-3rd-party-applicationsmodifications-whats-allowed-and-what-isnt

The search function exists for a reason.

MaIevoIent1 votes

We can't do much about Riot's policy, but you could possible submit a ticket and ask for a second chance. Riot actually has overturned permanent-bans in the past.

And if that doesn't work you should save up some money to buy an XP/IP boost on your new account. ONly use your IP for runes, and then use your RP to rebuild your champion pool. If you have a lot of money, then why not just buy a lot of RP?

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