I always keep in mind that we live in a shared reality that everyone is expected of a certain standard when it comes to this game. There is no fix and every solution is a band-aid. Because humanity itself is an unrequited cycle of control. Either they abide by it, follow it, or break it for a different kind of other control. We're nothing but a mind-pattern species that seek more from life than it can give.
The internet defies everything when it comes to humanity. Because of the false safeguard it provides and the unseen realm of reality where everyone seems like they can fake everything or assume the worst or they're just a chess piece to be moved. An object that has no feelings. So sorry, there is no real solution when it comes to keeping order in humanity. There is no real order that keeps people in check in real life. People still harm, still abuse, and still, do terrible things.
So if you think a video game company has a real solution in a team competitive game that requires open communication of some sort other than pings that can fix the problem where people are troubled, demented, sadistic, or flat out cruel, then you're living a reality that everyone who seeks the calm and safety they wish to live in.
The policy we have currently is the best thing they give to the community with some sort of equality.
No one has special privileges, no one is judged by their belief, race or of any standard or culture. So when it comes to the sensitivity of the policy, you have to take that everything just a policy trying to keep order. We all agreed to these policies, as we do in our everyday life in school, jobs, or events. If you're on the NA server, you're expected to follow the NA policy.