Riot would sooner let me delete my account than consider an unsuspension.

Elsa n Spiderman··4 votes·1,939 views

I don't understand why it's SO HARD to give someone one last chance over some trivial nonsense.

My friend was perm banned over verbal abuse. I already explained to riot multiple times in an email that my friend isn't someone who ACTUALLY purposely ruins a game for people. I've never seen M go afk or give up even if the score was 20 to 5. I'm probably one of the first people to give up or say open mid if it's an obvious landslide. She's a competitive player who's main and only goal is to WIN.

We've been logging onto this game nearly everyday for the past 3 years. We've collected a lot of skins, wards, icons, etc.

I don't think perm banning someone for verbal abuse is fair at all. The game that got M banned in, a player (with an inappropriate summoner name) attacked her for no reason at all and she retaliated.

At the end of the day, no one is crying over spilt milk. Words are just words, sticks and stones might break bones but words never hurt anyone.

I told riot if they don't unsuspend M, they can close my account down.

I got the same old response to have the user that was suspended email them. (Which they told her that her suspension is NON NEGOTIABLE. Which is pretty absurd being regular customers for 3 years and being suspended over WORDS). I really think this is one of those "mad with power" moments because they don't seem to care at all about the RP that was spent over the past years. Aren't businesses supposed to be more considerate to their actual customers? They're pretty much telling us to ** off.

All I asked for was ONE LAST CHANCE (because that's all we need) and that doesn't even seem possible. It's really like arguing with someone stubborn that has their mind SET right from the start and won't reconsider no matter what you say. It's extremely childish.

So player support asked me if I would like to close my account down (which is reversible) or if I would like to completely delete my account from the server.

They probably thought I was bluffing.

I'll be replying to that email within a few days so I guess this thread will be gone too.

Throwing a continuing/loyal customer away over nothing eh? As if the people that complain over the littlest things on this forum are any better.

Jesus christ.

45 Comments

shyv13 votes

you are bluffing. there's no way you're going to delete an account that has money put into it for no reason just because your whiny friend got banned for something totally reasonable and banworthy.

Elsa n Spiderman2 votes

[{quoted}](name=trying too hard,realm=NA,application-id=ZGEFLEUQ,discussion-id=jq5Wtn6q,comment-id=0001,timestamp=2016-02-19T04:01:05.483+0000)

you are bluffing. there's no way you're going to delete an account that has money put into it for no reason just because your whiny friend got banned for something totally reasonable and banworthy.

There's no way I'm staying if Riot is going to be that stubborn, I guarantee I'll tell them to delete my account, it makes me sick. How honestly hard is it to say "We see you have been a customer for 3 years. This will be your final warning." How hard is that? WHAT IS THERE TO ACTUALLY LOSE?

shyv6 votes

ok then bye

you don't need sympathy from the boards and none of us are going to give it to you

DrCyanide13 votes

How honestly hard is it to say "We see you have been a customer for 3 years. This will be your final warning."

They did. It was the 14-day ban.

Lauchmelder3 votes

So 2 chat bans and a 14 day ban weren't warnings right? Your friends account won't be unbanned, so bye.

FrankerX3 votes

riot: 10 games chatrestrict. be careful mate riot: 25 games chatrestrict. dude you are on a dangerous way riot: 14 day bann. mate this is your last warning. change behavior now, or you're gone. we dont care how long you play and how much money you invested in our FREE 2 PLAY game. riot: permabann. sorry you didnt learn. goodbye.

there are your warnings.

love god9 votes

So you are saying, that Riot should take bribes and be influenced by money rather than justice?

Elsa n Spiderman2 votes

{quoted}

So you are saying, that Riot should take bribes and be influenced by money rather than justice?

The customer is always right my friend.

MeilinII11 votes

{quoted}

The customer is always right my friend.

No, no they're not, and that saying is stupid.

ModWulf Helhammer4 votes

No, that's not a thing. Especially when the customer is breaking the roles established by the company

Nanuk Pihoqahiak2 votes

As someone who works in retail, I'll gladly tell you that you're not always right and attempting to leverage that old phrase won't help you at all. By the way, gallons of tea and lemonade are buy one get one free.

Raw6 votes

{quoted}

The customer is always right my friend.

With this logic, keep in mind the people who reported your friend are also Riot's customers....Checkmate. http://www.auplod.com/u/uopadl6d63e.png

Elsa n Spiderman1 votes

{quoted}

With this logic, keep in mind the people who reported your friend are also Riot's customers....Checkmate. http://www.auplod.com/u/uopadl6d63e.png

LOL checkmate? The other players are irrelevant, this is between riot and us. A permanent ban isn't the proper punishment for a competitive player that's trying to win. Why not give a 6 month chat ban, why is it permanent? The way they run this system is wrong. END OF STORY!!!!

EvilDustMan7 votes

{quoted}

LOL checkmate? The other players are irrelevant, this is between riot and us. A permanent ban isn't the proper punishment for a competitive player that's trying to win. Why not give a 6 month chat ban, why is it permanent? The way they run this system is wrong. END OF STORY!!!!

End of your story you mean.

Raw4 votes

{quoted}

End of your story you mean.

RIP. http://www.auplod.com/u/uopadl6d63e.png

xXSomeoneElse1 votes

the other people are irrelevant? but arnt the other people paying customers of riot aswell? why should you get special treatment?

Photos of Ghosts1 votes

Yep. And we're th customers. Get outie.

EvilDustMan7 votes

You don't get permanently banned for one single game. It would have been numerous games and several punishments.

Elsa n Spiderman1 votes

{quoted}

You don't get permanently banned for one single game. It would have been numerous games and several punishments.

Doesn't matter because there should be an extensive chat ban before a permanent ban is ever considered. They're just WORDS. No one is afking, no one is scripting, no one is ruining the game for anyone. There is a MUTE button.

MeilinII7 votes

{quoted}

Doesn't matter because there should be an extensive chat ban before a permanent ban is ever considered. They're just WORDS. No one is afking, no one is scripting, no one is ruining the game for anyone. There is a MUTE button.

The mute button is not an excuse to be an asshole. RIOTs stance is that if you force someone to use the mute button, you have already created a negative experience for that player and you still deserve punishment. Everyone agreed to RIOTs rules when we signed up, and every patch after. You/Your friend chose to break the rules. Ban deserved.

Raw6 votes

{quoted}

Doesn't matter because there should be an extensive chat ban before a permanent ban is ever considered. They're just WORDS. No one is afking, no one is scripting, no one is ruining the game for anyone. There is a MUTE button.

There is also a REPORT button. I know, shocking isn't it? http://www.auplod.com/u/uopadl6d63e.png

EvilDustMan8 votes

{quoted}

Doesn't matter because there should be an extensive chat ban before a permanent ban is ever considered. They're just WORDS. No one is afking, no one is scripting, no one is ruining the game for anyone. There is a MUTE button.

There was a 10 game chat restriction, a 25 game chat restriction, a 14 day ban. Were those not enough?

TheLittlestLulu3 votes

{quoted}

Doesn't matter because there should be an extensive chat ban before a permanent ban is ever considered. They're just WORDS. No one is afking, no one is scripting, no one is ruining the game for anyone. There is a MUTE button.

Riot already gave numerous punishments for the permaban to be brought out. Permabans are used when someone shows that they clearly don't care about whatever punishment they are given.

Sarutobi7 votes

Your first paragraph doesnt make sense. If she was ban for verbal abuse, going afk or giving up isnt apart of the Verbal Abuse section. Verbal abuse is just that. Attacking someone or using the chat in a negative way. Also Riot has stated a ton of times their stance on retaliation. Doesnt matter who started it you can end it and be the bigger person by muting them and report them after the game so they can get punished. If you in turn break the rules despite them starting it first doesnt give you a free pass. it doesnt work in the real world so it obviously wont work in this game. Also how many chances does someone need? If she got permaban that (usually) means she gotten 14 day ban as well as chat restrictions. if you cannot learn from those then its obvious you arent getting it so why should they give your more chances? Lastly it doesnt matter if you paid for a lot of Skins, Champions, RP. If you break the rules you get punished. everyone is treated the same way.

Weathered3 votes

"sticks and stones might break bones but words never hurt anyone"

And then Jimmy committed suicide after 3 months of verbal cyber bullying.

Not saying this is your case, but its just as ridiculous for you thinking this is punishment over nothing as it is ridiculous for us to think "why not just not be a dick in chat, problem solved you won't get banned". Society expects people to be at least neutrally decent, and if your friend acts like a dick to other people too much, she get voted off the island. People could care less that there is one less person. Sorry dude, but bans stay.

Dominick Destine1 votes

{quoted}

And then Jimmy committed suicide after 3 months of verbal cyber bullying.

Would love to destroy the above quoted but moderator is ultra draconian so I will just say, you are wrong.

lolptwo2 votes

Now I know you're trying to get point from her by being her white knight but I find it extremely ironic you think it's "childish"

This whole post is the definition of childish, you are the one with a lot of growing up to do if you think this is how shit works.

Elsa n Spiderman2 votes

{quoted}

Now I know you're trying to get point from her by being her white knight but I find it extremely ironic you think it's "childish"

This whole post is the definition of childish, you are the one with a lot of growing up to do if you think this is how shit works.

I just want us to be able to play. It is childish because they don't even consider an unsuspension, they make it seem like it's a big deal when it really isn't at all. They literally lose nothing out of giving one more chance. They lose something if they suspend us. MONEYYYYY!

MeilinII1 votes

{quoted}

I just want us to be able to play. It is childish because they don't even consider an unsuspension, they make it seem like it's a big deal when it really isn't at all. They literally lose nothing out of giving one more chance. They lose something if they suspend us. MONEYYYYY!

They lose more money letting toxic people go unpunished.

EL HAMSTERO1 votes

id debate that. they built the most popular video game in history while letting toxicity run rampant. it didnt not seem to hurt them.

its only in the last year or so they are cracking down on it. and now their game's growth seems to be over.

no one quits a game because some 15 year old spaz has a ragefit and tells them to kill themselves. but people do quit if they get banned or their friends get banned.

MeilinII1 votes

[{quoted}](name=EL HAMSTERO,realm=NA,application-id=ZGEFLEUQ,discussion-id=jq5Wtn6q,comment-id=0003000000000000,timestamp=2016-02-19T05:52:29.526+0000)

id debate that. they built the most popular video game in history while letting toxicity run rampant. it didnt not seem to hurt them.

its only in the last year or so they are cracking down on it. and now their game's growth seems to be over.

no one quits a game because some 15 year old spaz has a ragefit and tells them to kill themselves. but people do quit if they get banned or their friends get banned.

"Growth seems to be over" You've gotta be kidding. RIOT is growing faster than ever, or Tencent wouldn't have bought them out.

EL HAMSTERO1 votes

why do you think they sold?

MeilinII1 votes

[{quoted}](name=EL HAMSTERO,realm=NA,application-id=ZGEFLEUQ,discussion-id=jq5Wtn6q,comment-id=000300000000000000000000,timestamp=2016-02-19T06:02:07.026+0000)

why do you think they sold?

Because investment capital is only ever a good thing for a company? Duh. RIOT could've made the millions tencent gave them, but it'd have taken years. With money up front, RIOT has capital to invest in improving iteself. It's basic business.

EL HAMSTERO1 votes

here is another basic business practice - if you can see you are at your peak, sell. sell now.

and so they sold

DexterousGecko2 votes

So...basically a girl you like got banned and you're white knighting to get in her favor?

k.

Elsa n Spiderman1 votes

u jelly? xD

Dominick Destine1 votes

{quoted}

My friend was perm banned over verbal abuse. I already explained to riot multiple times in an email that my friend isn't someone who ACTUALLY purposely ruins a game for people.

He had many opportunities to reform but chose to continue on the toxic path.

I have no sympathy. I was perma-banned as well back in early S2 and learned that toxicity does not pay, your friend would do well to learn that lesson.

Uiraya1 votes

If you thought this behaviour was acceptable then your account isn't as safe as you might think.

Roaranor1 votes

Thinking about all the people that had to put up with the toxicity and how that could've possibly detracted from them spending or even playing the game, I'd say this is still an objectively smart decision by Riot. Not typing anything at all instead of flaming your teammates isn't a hard concept to understand, and "words are just words" is a rhetoric used by people like you two as an excuse to condone toxic behavior like verbal abuse.

Riot said no. The vast majority of the community said no. I don't know what you expected to happen if she kept doing it anyway.

PS: Attacking and ruining the experience for other consumers isn't exactly customer loyalty.

Elsa n Spiderman1 votes

It's just completely disrespectful of Riot to not even make a consideration to work 1 on 1 with the customer to come to a proper resolution. They're being extremely childish about this, and if that's the way it's gonna be then I'll leave this game with pride and my head held high.

Raw1 votes

{quoted}

I like your attitude, keep up the entertainment.

https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcSmwz6FLhsKwYMfK38nV7fmqxzLVt71HVLZhYGyb7vrnnMcwvJr

I kid you not this part of the forum is so entertaining, I read these shits on my tablet every night in bed. http://www.auplod.com/u/uopadl6d63e.png

Jubbinaut1 votes

{quoted}

It's just completely disrespectful of Riot to not even make a consideration to work 1 on 1 with the customer to come to a proper resolution.

They used to, actually! Once upon a time, they had a program in place to allow perma-banned players to make one last attempt to earn their accounts back. Specifically, they were required to level a new account from 1-30. If they managed to do so without a single Tribunal visit (I think Pardons were acceptable, though), they could get their previously perma-banned account back.

The success rate of this program was so abysmally low that it was shut down.

They're being extremely childish about this, and if that's the way it's gonna be then I'll leave this game with pride and my head held high.

I disagree. They're considering your friend's needs against those of all the other players your friend affected (and would likely affect in the future), and deciding that the interests of the many outweigh the interest of the one. There's nothing childish about that, that I can seee.

GamblerOfLives1 votes

Imagine this

You and your parents in a store. You want a candy, make alot of noise. The parents are trying to shut you up. but you won't.. at some point you threaten to kill yourself for that candy:)..

Yup, parents fault for not buying you that candy:)))

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