Player Support needs a "Report a Player" tab.

FurriesAreHot·May 25, 2017·12 votes·424 views

We've all seen the post, "How do I report out of game?". I say it's fair to assume 1/100 people have this question, but don't ask it. Reporting a player in Player Support should be as easy as selecting "Report a Player" as a ticket type. Right now, you need to go through several sections to reach "General Questions". Most people would not know to report players here. Adding a report section would likely increase out of game reports significantly, which means less toxicity for league as a whole.

8 Comments

Jo0oMay 25, 20173 votes

Seems logical. Reports are designed for the post-game lobby, but there are plenty of reasons why that isn't possible.

SukishooMay 25, 20173 votes

Yeah but Player Support doesn't generally care about those things, they'll tell most people to go report the player in-game :/

FurriesAreHotMay 25, 20173 votes

I have reported 5 people through player support. They always tell me they will investigate, but they understandably cannot give more details.

Kei143May 25, 20171 votes

better to leave it to the system other than things that happened out of game.

FurriesAreHotMay 25, 20173 votes

Someone told me to kill myself pregame. The system doesn't read pregame

Kei143May 26, 20171 votes

you report it, say in notes "pregame chat toxicity" and the rioters that are manually reviewing the case will see those notes.

You send it through support, they'd have to foward it to the behavioral dept, then they behavioral dept forwards it to the reviewer, the memo then sits at the reviewer's desk while he is busy manually reviewing the games, trying his best to fulfill his quota. The memo may or may not get reviewed at that point, it may get lost in mail.

If it's in the system, there is a proper channel and procedure on reviewing it. The only exception is that someone dodged that game and you weren't able to use the post game screen reporting system (and you somehow screen shotted it).

FurriesAreHotMay 26, 20172 votes

The chance of a rioter reviewing an IFS report is incredibly low.

KartagiaMay 25, 20171 votes

They even moved the feedback to forums as too many people followed Riot original suggestion to report certain kind of behavior to support. I think Riot support cannot do anything at all. Rumors of former Riot Support people seems to confirm this. They can only tell "we are working on this, but cannot give you details" while nothing is done.

The current Tribunal system is not enough to take care of players who blatantly say they do not think Riot will punish them, and will continue breaking rules with new account. Such violation's of EULA and summoner's code should be handled by Support, but apparently there was too much work load from toxic community. Better kill the messengers than do anything to the problem.