I feel like riot doesn't give a shit
Who cares if the community is toxic and the game isn't balanced or fair, people will still play league.
This seems to be Riot's attitude, especially when it comes to reporting, bans, and ranked. I really have little evidence to the contrary
In ranked, if you do well and you lose, you get punished. If you do very very poorly and you win, you're rewarded. Ranked should be based on skill, but it's not, and it only encourages people to buy accounts they haven't earned and ruin games for other people.
In games in general, people can harass the enemy in all chat because so long as it doesn't have any swear words or demeaning language, they can type LOL or HAHAHAHAHAHAHA if they see you mess up something, and it's demoralizing. I can't effectively report it because what do I say? They were being rude in game? Where's the evidence to show for it? These people who antagonize players in game SHOULD be banned, but never will be, and it aggravates me to no end.
Tl;DR Riot doesn't give a shit about the average player, they never have, they never will.