Riot admitted to inappropriately suspending my account.

Stargazerone·Oct 4, 2016·3 votes·8,745 views

I was in my first game of the day 6 days ago and as soon as the game ended the client crashed I wasn't able to log back in and instead got a notice saying my account was suspended until October 13th. I checked the email associated with the account and there were no details on the suspension.

I have never been chat restricted or been reported for inappropriate behavior because I am a pretty quiet player, I have no apps on my computer that would be detected as 3rd party software and I never have anything besides chrome running when I play, I checked their repayment portal site and I have no outstanding payments that need to be taken care of.

They have not answered me on the boards, it has been 7 days since I sent in my support ticket and no response, and they constantly remove my posts on the boards.

Are they basically admitting to wrongfully suspending me?

71 Comments

anakmanizOct 4, 20161 votes

No worries riot seems to have messed up their little ban bot program i just got permabanned without ever being 14 day banned or chat restricted neither 10 or 25 days. i did however get into low priority queue because of remake as i was in the bathroom for the first time of my life let's see if riot will respond

RiotRiot TantramOct 4, 201619 votes

I did respond. You were banned for extreme verbal abuse and usage of hate speech.

StargazeroneOct 4, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=00000000,timestamp=2016-10-04T21:57:12.794+0000)

I did respond. You were banned for extreme verbal abuse and usage of hate speech.

Wow. Where did you respond? I mean I was not verbally abusive. If i was I want the chat logs to prove it. I was never chat restricted either so I did not get a warning or anything. Your claims are false, otherwise show chat logs. Its been 7 days and I still have not received a response from support.

anakmanizOct 4, 20161 votes

stargaze he was talking about me because ic alled someone a fg who was harassing me but people who call people nig(you know the rest) and other racist remarks for a whole game only get 10 chat restrictions and other minor things it seems riot has weird dealio on how severe of hatespeech should get actually punished.

AstôlfoOct 4, 20165 votes

Why are you complaining? Other people and what they do does not impact what you do in the slightest.

StargazeroneOct 4, 20161 votes

{quoted}

Why are you complaining? Other people and what they do does not impact what you do in the slightest.

What are you talking about?

AstôlfoOct 4, 20165 votes

I'm replying to anak, not you. He seems to think it's justified to call someone a f##### because someone else harassed him. Which is entirely incorrect.

StargazeroneOct 4, 20161 votes

{quoted}

I'm replying to anak, not you. He seems to think it's justified to call someone a f##### because someone else harassed him. Which is entirely incorrect.

I appreciate the response, but this thread needs to be about them wrongfully suspending me. Light needs to be shed on their unjust behavior moderation tactics. The system is flawed and I provided clear evidence of that. Please bring to light my issue.

RiotRiot TantramOct 4, 201612 votes

I replied to you 30 minutes ago. You weren't punished by any system. You were manually punished after a manual review. It takes awhile for the player behavior specialists in player support to get to your ticket.

StargazeroneOct 4, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=000000000000000000000000000000000000,timestamp=2016-10-04T22:25:10.705+0000)

I replied to you 30 minutes ago. You weren't punished by any system. You were manually punished after a manual review. It takes awhile for the player behavior specialists in player support to get to your ticket.

This was the first time riot has ever responded about the issue so saying 'I have responded' implies you responded in the past, which is false. It has also been 7 days since I sent in the support ticket and I have been deferred multiple times. I have not received a in client card about my supposed 'verbal abuse'

RiotRiot TantramOct 4, 201611 votes

This was the first time riot has ever responded about the issue so saying 'I have responded' implies you responded in the past, which is false.

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/axT0mNKk-riot-admitted-to-inappropriately-suspending-my-account?comment=0002

That, is in the past.

It has also been 7 days since I sent in the support ticket and I have been deferred multiple times.

Routing the ticket from front line player support to a behavior specialist is proper escalation, it is not deferral.

I have not received a in client card about my supposed 'verbal abuse'

You will not get an in-client reform card because you were manually punished, by a human being.

Dank JerryOct 5, 20162 votes

so when do they decide to manually review a case rather than just letting the system do it?

sidenote< just wondering

SmokedAlmondsOct 4, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=0002,timestamp=2016-10-04T21:58:03.130+0000)

You need to open a support ticket (or wait if you already have). You were penalized due to the results of a manual review.

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/axT0mNKk-riot-admitted-to-inappropriately-suspending-my-account?comment=0002

Photos of GhostsOct 4, 20162 votes

You may want to use discussion view.

TyrekGoldenspearOct 4, 20161 votes

Tantram was talking to the dude above, not you.

EndlessSorcererOct 4, 20161 votes

They were talking to anakmaniz, not you.

GrimspeakeOct 4, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=00000000,timestamp=2016-10-04T21:57:12.794+0000)

I did respond. You were banned for extreme verbal abuse and usage of hate speech.

oh hot damn i guess tantrum is the new lyte smite

Utility BacklineOct 4, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=00000000,timestamp=2016-10-04T21:57:12.794+0000)

I did respond. You were banned for extreme verbal abuse and usage of hate speech.

Is OP only banned for 14 days after delivering hate speech?

I thought hate speech was the most reviled of all forms of BM. How come this summoner has not received a permanent suspension? In another thread above this one. A player was accused of saying a homophobic slur and was instantly perma banned. That's a huge issue that you can pick and choose which forms of hate speech receive instant permanent suspension. Shows an unclear stance on the term "zero tolerance".

StargazeroneOct 4, 20161 votes

[{quoted}](name=Utility Backline,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=000000000002,timestamp=2016-10-04T23:21:48.426+0000)

Is OP only banned for 14 days after delivering hate speech?

I thought hate speech was the most reviled of all forms of BM. How come this summoner has not received a permanent suspension? In another thread above this one. A player was accused of saying a homophobic slur and was instantly perma banned. That's a huge issue that you can pick and choose which forms of hate speech receive instant permanent suspension. Shows an unclear stance on the term "zero tolerance".

Lol either way they have no proof they are avoiding me and not sending me anything through email or chat logs. Something messed up on their end and my account was wrongfully suspended and they are not willing to admit it.

Utility BacklineOct 4, 20161 votes

{quoted}

Lol either way they have no proof they are avoiding me and not sending me anything through email or chat logs. Something messed up on their end and my account was wrongfully suspended and they are not willing to admit it.

I have nothing against you, but I do have something against an unequal system, where those who run the system claim equality for all. So I am just taking what Riot Tantram said of you, that you uttered hate speech. Which if I am to take at face value, means you should, by their rules be permanently suspended because they have "zero tolerance". A thread above yours, the player also evidently uttered hate speech, had no prior punishments (not that it should matter due to a zero tolerance stance), and was subsequently permanently suspended. By you NOT being permanently suspended for hate speech, it proves Riot does NOT have zero tolerance for hate speech.

StargazeroneOct 4, 20161 votes

[{quoted}](name=Utility Backline,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=00000000000200000000,timestamp=2016-10-04T23:35:39.015+0000)

I have nothing against you, but I do have something against an unequal system, where those who run the system claim equality for all. So I am just taking what Riot Tantram said of you, that you uttered hate speech. Which if I am to take at face value, means you should, by their rules be permanently suspended because they have "zero tolerance". A thread above yours, the player also evidently uttered hate speech, had no prior punishments (not that it should matter due to a zero tolerance stance), and was subsequently permanently suspended. By you NOT being permanently suspended for hate speech, it proves Riot does NOT have zero tolerance for hate speech.

They do not have a fair system. They make the rules up at their own discretion and then say 'we need to be vague with our punishment system so players can't work around it' Soon enough it will come to light that their practices for punishment are unfair and unjust.

RiotRiot TantramOct 5, 20169 votes

I think you are getting a little ahead of yourself here. I never said anything about the reason for your account penalty. I don't have that information. Manual review suspensions can be anything from protecting you from compromise, elo boosting, behavior, etc.

The punishment systems have nothing to do with your account suspension. You can speculate all you'd like, but the behavior specialists who will respond to your ticket are the only people who can tell you what is going on.

Utility BacklineOct 5, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=0000000000020000000000000000,timestamp=2016-10-05T00:17:30.925+0000)

I think you are getting a little ahead of yourself here. I never said anything about the reason for your account penalty. I don't have that information. Manual review suspensions can be anything from protecting you from compromise, elo boosting, behavior, etc.

The punishment systems have nothing to do with your account suspension. You can speculate all you'd like, but the behavior specialists who will respond to your ticket are the only people who can tell you what is going on.

You informed him that part of why he was punished was "Hate Speech", something Riot has zero tolerance for. By not perm banning him, you are picking and choosing who gets the zero tolerance treatment.

RiotRiot TantramOct 5, 20168 votes

That was another poster on the thread who was asking about their punishment.

Utility BacklineOct 5, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=000000000002000000000000000000000000,timestamp=2016-10-05T00:35:12.612+0000)

That was another poster on the thread who was asking about their punishment.

Which I am most curious about. 2 Threads about two people who had hate speech as a reason for their punishment. One receives a 14 day ban the other a perm. Zero tolerance?

RiotRiot TantramOct 5, 20165 votes

Why do you think OP in this thread's penalty was for hate speech?

Utility BacklineOct 5, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=00000000000200000000000000000000000000000000,timestamp=2016-10-05T00:45:33.077+0000)

Why do you think OP in this thread's penalty was for hate speech?

I'm reading multiple threads. I don't want to mention the name of the two summoners, because I won't want to be accused of naming shaming. But you responded to two threads recently in which one was 14 day suspended, and the other was perm'd. You never answered my question in those threads to I just followed you, hoping to receive some insight.

RiotRiot TantramOct 5, 20166 votes

Only one player was punished for hate speech. Not two.

Utility BacklineOct 5, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=0000000000020000000000000000000000000000000000000000,timestamp=2016-10-05T00:49:41.811+0000)

Only one player was punished for hate speech. Not two.

Oh I see what happened. I only read OPs post, I dunno if this is just my forums having issues, but I don't see who people are responding to. I thought you were responding to OP's. I never read the first comment. My mistake then.

I didn't notice you were responding to the first comment on this thread it just shows you making a comment not directly whom you are responding to.

ModPrandineOct 5, 20161 votes

[{quoted}](name=Utility Backline,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=00000000000200000000000000000000000000000000000000000000,timestamp=2016-10-05T01:14:21.776+0000)

Oh I see what happened. I only read OPs post, I dunno if this is just my forums having issues, but I don't see who people are responding to. I thought you were responding to OP's. I never read the first comment. My mistake then.

I didn't notice you were responding to the first comment on this thread it just shows you making a comment not directly whom you are responding to.

In discussion view it clearly shows who they were responding to, while in chronological view it doesn't unless a post is directly quoted.

FinallyOct 5, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=0000000000020000000000000000000000000000000000000000,timestamp=2016-10-05T00:49:41.811+0000)

Only one player was punished for hate speech. Not two.

Would you have the ability to look at my support ticket? Or is that not your dept

StargazeroneOct 5, 20161 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=0000000000020000000000000000,timestamp=2016-10-05T00:17:30.925+0000)

I think you are getting a little ahead of yourself here. I never said anything about the reason for your account penalty. I don't have that information. Manual review suspensions can be anything from protecting you from compromise, elo boosting, behavior, etc.

The punishment systems have nothing to do with your account suspension. You can speculate all you'd like, but the behavior specialists who will respond to your ticket are the only people who can tell you what is going on.

You need to be clear of who you were talking to because in different posts you implied talking to me and saying I was suspended because of hate speech. Also if my account was suspended for security purposes why only suspend it for 2 weeks? That makes no sense. Just seems you are finagling around trying to find the right answer to say every time you are exposed in your words. How could it be elo boosting? My game history isn't even that good and nothing that is different than the average gold player?

MeilinIIOct 5, 20163 votes

Seriously, switch to discussion view and not chronological. Tantram is quite clear in who he's responding to using the discussion view, as it links replies together in a way that makes sense.

Jo0oOct 5, 20161 votes

To be fair, these forums are fairly archaic and difficult to navigate. I sympathize with people misinterpreting what's going on sometimes, especially as threads get larger.

MeilinIIOct 5, 20162 votes

Granted, but he's being deliberately aggro instead of asking for help lol

AramsAreBestOct 5, 20161 votes

Learn to read

Paradise ProxyOct 5, 20164 votes

{quoted}

Lol either way they have no proof they are avoiding me and not sending me anything through email or chat logs. Something messed up on their end and my account was wrongfully suspended and they are not willing to admit it.

your original intent with this thread was to try and figure out why you were punished -- but now you're turning it into some stupid light yagami-tier "I MUST BRING JUSTICE TO THIS WORLD" bullshit? come on man, you lost, stop it.

Dominick DestineOct 5, 20162 votes

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=00000000,timestamp=2016-10-04T21:57:12.794+0000)

usage of hate speech.

I respectfully protest Riot's ultra draconian stance on this.

As a major figure of the system, do you not think it is unreasonable to bring in politics into a video game? it makes a lot more sense to restrict permabans for people that have committed egregious offenses like intentional feeding or troll picking the system (I.e. queuing support but picking/going top). Why are 'naughty words' put on the same level as these things that effectively destroy the game whenever they occur? 'naughty words' literally do nothing.

And as many others will point out, there is an ignore function built into the game.

TyrekGoldenspearOct 5, 20166 votes

Sees Dominick Destine posting [slayer-pantheon-popcorn] Whelp, time to count how many times he can use the word "draconian" and how many people get roped into a circular argument with the guy.

Dominick DestineOct 5, 20161 votes

{quoted}

he can use the word "draconian"

I know , right? draconian is a sexy word.

[slayer-jinx-wink]

TyrekGoldenspearOct 5, 20162 votes

It is, but I am pretty sure I find it sexy for different reasons. :3

Dominick DestineOct 5, 20161 votes

{quoted}

I find it sexy

Yes, it is a great word and I am great for using it.

I, like Captain Picard, am a very sexy man (At least according to judge chick from that one episode). Chicks dig my enormous.... lexicon.

President Swa1nOct 5, 20162 votes

Very simple: anything that offends people should not be tolerated. Hate speech offends people. GG.

Regardless if whether or not you THINK it should, it does. So it should not be tolerated. And to many people, it quite clearly does and is intended to offend, is it not? Now, you can create all the 'DONT LET HATE SPEECH OFFEND YOU' that you want and if, miraculously, some day you manage to spread your message to the majority of players, we can go back to tolerating hate speech.

But there's the problem: it's not hate speech if no one is offended by it. Therefore, by the inherent nature of what it is, hate speech can't be tolerated. What CAN change is the CLASSIFICATION of WHAT counts as hate speech to most people.

Dominick DestineOct 5, 20161 votes

{quoted}

Very simple: anything that offends people should not be tolerated. Hate speech offends people.

And here were have the average leftist/feminist. Moverover, we see exactly what is at the core/what is wrong with leftism/feminism. If I said "I'm offended by your leftism/feminism and therefore, you are spouting hate speech" by your own definition you should be instantly permabanned.

"Hurt Feelings"/"I'm offended" should never even factor into the disciplinary system. Then again I respectfully protest the draconian system all the time and people like you constantly ask to expand it rather than drastically tone it down, which is what should be done. "Naughty words" should never be considered, only things like intentional feeding, trolling the system (Troll picking), afking, illegal third party programs, etc. Actual infractions that ruin matches, not "Naughty words".

President Swa1nOct 5, 20162 votes

A) I'm sure pretty much EVERYTHING would offend SOMEONE on the planet Earth. I'm not proposing we ban communication, only that which would offend at least some significant group of people.

B) If you could physically hurt someone through League, would doing so intentionally be a bannable offense? In my opinion, it would. Why would it be any different for something that hurts people emotionally? If trolling hurts you and should be bannable, why should hate speech, which hurts maybe not you, but many people not be bannable?

Also, you have to consider the fact that League of Legends is a game in the end. I'm not advocating using the same logic as I am here for law making. But in this community, we should simply set aside our differences and converse as unification as gamers.

Dominick DestineOct 5, 20161 votes

{quoted}

I'm sure pretty much EVERYTHING would offend SOMEONE on the planet Earth. I'm not proposing we ban communication, only that which would offend at least some significant group of people.

The prosecution rests.

If you could physically hurt someone through League, would doing so intentionally be a bannable offense? In my opinion, it would. Why would it be any different for something that hurts people emotionally?

Because "Feelz =/= Reals".

It's not complicated. "Hurt Feelings" is not an argument.... someone yelling "YOU SUCK" at you and then running away is not the equivalent of having your jaw broken/fractured by a swift punch.

President Swa1nOct 6, 20161 votes

[{quoted}](name=Dominick Destine,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=0000000000030001000000000000,timestamp=2016-10-05T22:31:14.747+0000) The prosecution rests.

Explain.

[{quoted}](name=Dominick Destine,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=0000000000030001000000000000,timestamp=2016-10-05T22:31:14.747+0000) Because "Feelz =/= Reals".

It's not complicated. "Hurt Feelings" is not an argument.... someone yelling "YOU SUCK" at you and then running away is not the equivalent of having your jaw broken/fractured by a swift punch.

The simple fact is that many people get offended and hurt by verbal abuse. Thus, one should refrain from it.

Also,

{quoted} Also, you have to consider the fact that League of Legends is a game in the end. I'm not advocating using the same logic as I am here for law making. But in this community, we should simply set aside our differences and converse as unification as gamers.

Dominick DestineOct 6, 20161 votes

{quoted}

Explain.

The argument has been made, I make it a point to try to never explain the obvious because if the basic argument was not understood, the explanation will also not be able to be understood.

The simple fact is that many people get offended and hurt by verbal abuse. Thus, one should refrain from it.

Irrelevant.

"Hurt Feelings" is not an argument.

you have to consider the fact that League of Legends is a game in the end. I'm not advocating using the same logic as I am here for law making. But in this community, we should simply set aside our differences and converse as unification as gamers.

Stallinist arguments on LoL boards? that's something I didn't think I'd see.... "for the good of the people" is a justification that was used for many things, such a justification is nonsense. We do not "Need to unify as gamers", that's complete jibberish.

If a problem is identified, it is dealt with on a case-by-case basis through individualistic processes, not a collectivist methodology that butchers reality through prebaked conjecture and deterministic nonsense.

Basically, NO. League of Legends is a game yes, but that doesn't mean the system must be draconian because of it. It should NOT be draconian because of it.

President Swa1nOct 6, 20161 votes

[{quoted}](name=Dominick Destine,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=000000000003000100000000000000000000,timestamp=2016-10-06T00:53:01.492+0000) The argument has been made, I make it a point to try to never explain the obvious because if the basic argument was not understood, the explanation will also not be able to be understood.

In that case, that argument point just died since I can't reply to it.

[{quoted}](name=Dominick Destine,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=000000000003000100000000000000000000,timestamp=2016-10-06T00:53:01.492+0000) Irrelevant.

"Hurt Feelings" is not an argument.

Why is it any less of an argument than "Hurt Physically"?

[{quoted}](name=Dominick Destine,realm=NA,application-id=ZGEFLEUQ,discussion-id=axT0mNKk,comment-id=000000000003000100000000000000000000,timestamp=2016-10-06T00:53:01.492+0000) Stallinist arguments on LoL boards? that's something I didn't think I'd see.... "for the good of the people" is a justification that was used for many things, such a justification is nonsense. We do not "Need to unify as gamers", that's complete jibberish.

If a problem is identified, it is dealt with on a case-by-case basis through individualistic processes, not a collectivist methodology that butchers reality through prebaked conjecture and deterministic nonsense.

Basically, NO. League of Legends is a game yes, but that doesn't mean the system must be draconian because of it. It should NOT be draconian because of it.

What I said was not 'Stalinist' or 'collectivist' in the least. I said this is a game, so more serious issues such as those that have a risk of hurting others should not be discussed. You can discuss them anywhere else but on League.

Dominick DestineOct 6, 20161 votes