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Dear RIOT: Letter From a Permaban

Eternal Colossus··7 votes·1,604 views

Nautilus Jayce To those who read this. Consider all of the points that I make, and if anything surprises you then please help me to ask RIOT for the truth.

Dear RIOT,

As you know, you have permanently banned my League of Legends account. I will admit that this does disappoint me, because I have enjoyed this game and being a positive member of the LoL society for the past 4 years. However, I am not sorry for any of my past history, my chat, or my "behavior" in game, and here is why:

  1. I am not sorry that I received a 21 day temporary ban for "play calling", with the chat showing that I said "Let's go Baron", "We should push mid lane", "There's a teemo shroom in that bush", "I'll engage", and "They're at dragon".

  2. I am not sorry that I received a 14 day temporary ban for "verbal abuse", with the chat showing that I said "I'll ward your blue", "gj team we're doing well", and "Thanks for the help".

  3. I'm not sorry that I submitted a support ticket asking why I was banned for #1 and #2, and a RIOT employee told me that I had his deepest apologies, and that the automated system is not perfect, but that from what he saw in my profile there was no reason for me to be banned, but that he regrettably could not remove the restriction.

  4. I am not sorry that I had submitted another support ticket asking RIOT how the automated support system marks players for punishments, trying to clarify what I should do to not be marked for situations like #1 and #2. The RIOT employee then explained to me how the new automated restriction system works (which permanently replaced and deleted the Tribunal system) by automatically marking a player for a restriction if they receive more reports than average within a set number of games.

  5. I am not sorry that based upon that information and admittance of fault that I received from those employees, that RIOT decided to permanently delete those support tickets. While they claimed to me that the reason for this was because RIOT employees are not supposed to give details of how the punishment system works, it also makes it impossible for me to show scans of those support tickets which would accurately document the truth behind the failures of the current system.

  6. I am not sorry that I posted threads to this community board bringing up these details, which received both good response as well as verbal abuse and hate speech, but more often than not received players openly surprised that what I was saying was true. However, RIOT deleted those threads as well, due to RIOT employees within those threads either admitting the imperfections of the report system again, or other RIOT employees who were openly verbally abusive and using hate speech against me.

  7. I am not sorry that I played a game with a verbally abusive Volibear player who I ignored his trolling, verbal abuse, and hate speech against me. He was playing with 3 premade friends, and he spent the entire game insulting me for being the only one who wasn't willing to troll and throw the game, and who got even more frustrated that I was not responding to him. Due to his frustration, he told me that his brother in law worked for RIOT and was streaming the video of our game on twitch as we speak, and that the Volibear player was telling his brother in law to permanently ban me by the end of the game. He gave me the brother in law's twitch name and his RIOT employee name and said that this was not the first time that he had gotten a player permanently banned, and that he would never be punished due to his brother in law "covering his back". The game ended, and immediately I received the notification that I had been temporarily banned for 21 days due to negativity. I submitted a support ticket on this, and the RIOT employee who responded was the brother in law, and merely said that I deserved the punishment and that my support ticket would not be documented. The support ticket was then deleted, and I submitted another ticket asking RIOT to confirm that the employee who had talked to me was the brother in law, which they denied. I then submitted a community thread here to bring this to the attention of other players, and RIOT deleted that as well.

  8. I am not sorry that in-game, I will openly be honest with my team as well as the enemy team if someone is intentionally throwing, and will uplift my team if our teammate is the one trolling, and apologize to the enemy team if one of theirs is. I am also not sorry for openly telling my teammates that I am muting them. Neither of those actions violate the Summoner's Code (contrary to many RIOT employee's claims), and there is nothing verbally abusive or even negative for openly acknowledging someone who is intentionally throwing.

  9. I am not sorry that I was permanently banned due to 2 games, which each had 4 premade teammates who were verbally abusive, trolling, and who I muted. Both teams then lied to the enemy team, telling them that I had said hate speech and verbal abuse against them, which caused me to receive 4-9 reports each game, which automatically marked me for punishment, which was a permanent ban.

  10. Finally, I am not sorry that this opportunity has caused me to reconsider how important this game means to me. Although I do have a smurf account and might play it briefly, I feel that this game has fallen very far from where it used to be as a community. It should be a clear indication of something being wrong when League of Legends has been voted as the most verbally abusive game in the U.S. for the last 2 years. From what I have seen from personal experience, RIOT has taken the stance of punishing players who point out the verbal abuse and throwing of other players, instead of punishing the players who are the verbally abusive ones. This is why the majority of games (in both ranked and normals) usually end up with at least one teammate who is intentionally trolling, verbally abusive, or just negative in general. I have no hope that RIOT will do anything to change this, because they refuse to admit that their system is flawed.

For those who have read this far, I wish you luck. May you have greater luck than I have. I wish that this thread would not be downvoted into oblivion, but that is what happens when you challenge the system in place and present facts to prove that it is wrong.

43 Comments

Zero0007 votes

picture of the Chat logs?

Eternal Colossus1 votes

Again, most of the instances that I mentioned I cannot give chat logs, because RIOT deleted the support tickets and threads related to them.

Zero0006 votes

So you have no proof of anything? Where are your Mails? You sould have them with the chatlog and also with every answer of the support.

Eternal Colossus1 votes

I could give you a couple of the examples that haven't been deleted (at least the last time that I checked). But the one's that are left aren't the most important examples. I didn't get any mail notifications or quotes from the chat logs or support tickets, do you normally get those? The only notifications of them are the ones that I got in-game from chat logs, and the ones that I got in the support tickets (which have been deleted). I apologize that I cannot provide chat logs, but as bad as it is to hear that is exactly why RIOT deleted them, so I could not give hard evidence of any of what I just said.

elduris2 votes

Every time you submit a ticket and every time you get a response, you also get an email with the contents of the updated ticket. You could go through your email and post the evidence you have there.

Eternal Colossus1 votes

Like I said, I've never gotten any of those emails.

Deep Terror Nami2 votes

I accidentally told someone else because I wasn't paying attention and thought it was you, but if you did not get emails you need to check if the correct email address is verified by going to Settings in your profile on the top right of this page, and check your spam folder to whitelist Riot Games. An email is always sent with tickets.

Eternal Colossus1 votes

Yes I know, and I did all of that before, and still haven't gotten any emails about it. And like I said to someone else, it's a little late for me to get those emails now.

Hryna2 votes

Check on your profile settings whether the e-mail listed is the same one you were checking.

Eternal Colossus1 votes

I did, and it is, that's why the employee wasn't sure how to fix it. I even reset it and it still didn't work. But like I said, it didn't matter too much to me at the time.

Hryna4 votes

We've had people lie about almost anything and everything on this board. That's why no one really trusts you without proof, and I think it's reasonable. I think taking screenshots and cataloging evidence is a valuable lesson to take away from this if something similar starts happening to you. Same goes for every situation that is difficult to impossible to prove, eg. sexual harassment etc.

Eternal Colossus1 votes

Yes I understand that. But if you had received any kind of restriction from RIOT, you wouldn't think to take a screenshot of it PLANNING on RIOT deleting the threads that they wouldn't want me to spread.

HexaDecimel2 votes

I believe you on that point, I would never expect Riot to deleting tickets and other correspondence. Probably because it has never happened before........

Eternal Colossus1 votes

Exactly. And like I responded to someone else, I didn't even realize that they had deleted the threads and support tickets until months later when I submitted a thread like this and went to take screen shots of them and found that only those ones had been deleted.

Deep Terror Nami5 votes

I've never heard of them deleting support tickets. The tickets do not show up in your "My Tickets" page? Let me know and provide a picture of it being empty and I'll see what I can do from within the volunteers program.

Eternal Colossus2 votes

Someone else told me that sometimes RIOT sometimes deletes support tickets from profiles that are long since inactive or support tickets that they "view as irrelevant". And no, they don't show up in the "My Tickets" page. My "My Tickets" page definitely isn't empty (at least last time that I checked), they didn't delete ALL of the tickets, just those ones that I mentioned. I'm not sure how I could prove that there was a support ticket there that is now deleted.

elduris2 votes

Tickets do get cleared out, some of the ones I submitted 2+ years ago are no longer there, but you should have a copy of every ticket you submitted and every response you received in your email.

Eternal Colossus2 votes

No I never got any emails about it. And those tickets aren't from years ago, and there are other ones that are older than they are that have not been deleted.

vampirekid133 votes

im sure thats exactly why you got banned. for saying lets do baron and telling people about the teemo shroom.

im POSITIVE thats what happened.

just post chat logs since you did nothing wrong other than being a team player and play caller.

Eternal Colossus1 votes

Lol actually that's why I got temporary restrictions in the past. This time I didn't get chat logs for it, I just got the notification that my account had been permanently banned.

Hryna3 votes

At what point did you learn to take screenshots?

Eternal Colossus1 votes

I knew how to take screenshots. I never expected to have RIOT delete my support tickets and threads. I didn't even notice that they had been deleted until afrerwards when I went back to find them to post screenshots of them, and found that they had been deleted. At that point there really wasn't anything I could do.

AeroWaffle3 votes

OP, I don't think you're understanding what everyone is trying to tell you.

You have no proof that Riot has done any of what you said. Claims that Riot deleted your proof is very easy to say.

Your entire post is supported by, "Just trust me". You haven't given any reason to.

Eternal Colossus1 votes

I understand exactly what you are saying, you are not understanding what I am saying. If you assume that what I am saying is true, give me something that I could do to prove it to you? I am not lying, but it is the entire idea of deleting the evidence to make it impossible for me to prove it or show screenshots of it.

Kei1432 votes

chat logs or it didn't happen.

Eternal Colossus1 votes

Which is exactly why RIOT deleted the chat logs.

Kei1432 votes

you have emails of your previous chat restrictions.

when you log in now on the client, it'll still show you a reform card.

chatlogs or it didn't happen.

Eternal Colossus1 votes

I never got any emails about my past chat restrictions. I actually submitted a support ticket once asking why that is, and the RIOT employee said that they couldn't figure it out and I said it's not that big of a deal. The only email that I ever got from any previous restriction was one that I got when I was first temporarily banned for 2 weeks, and it had no chat logs or any information other than "you have been temporarily banned for 2 weeks due to negative attitude". And again, you can continue to ask for chat logs, but if I cannot give it that does not mean that it did not happen, it simply means that those chat logs have been deleted (by RIOT employees).

HexaDecimel5 votes

If you make a statement like that then you need to have proof. If Riot said that you shouldn't have been punished then you need proof. If you claim that Riot deleted the ticket then you need proof. If Riot acknowledged that your email wasn't receiving the messages from support then you need proof.

I have never once seen a Rioter who said they couldn't review an account and lift a ban provided it was made in error. Riot Tantrum has done it several times this year. Stating that they refused to do so and making claims that they deleted the evidence in an attempt to hide it doesn't stand up to any type of behavior they have show in the past.

It seems a little convenient that you cant show chatlogs, emails, or anything else to back up your claims.

Eternal Colossus2 votes

I know that it sounds like that, but think of it the other way around. Isn't it a little convenient for RIOT that the threads and tickets that they deleted show all of this:

  1. Specifically how the penalty system works (which they're not supposed to say because they feel that it sets it up for players to take advantage of the system if they know exactly how it works).

  2. RIOT employees who were legitimately verbally abusive and using hate speech against me (they might have been punished in their own regard for it, but RIOT deleted it nonetheless).

  3. Other RIOT employees who admitted that the system has flaws, imperfections, and can be flat out wrong.

And there is no way at all for me to show proof that RIOT deleted the tickets, that's kind of the idea about deleting something.

HexaDecimel3 votes

I am sorry but the benefit of the doubt is not in your favour. The fact is that people lie and they don't like receiving punishments. It is easier to believe that player that got banned was upset and made something up to put on the boards, as we have seen so many times, than it is to believe that a Rioter maliciously targeted your account, refused to lift an accidental ban, was rude, didn't send you appropriate information to your email, and then deleted all traces to hide the evidence.

Riot is not in the business of banning people for no reason. They have a game in order to make money. They ban problem players so they don't negatively impact the game and potential players. If they make a mistake they have always admitted to it and fixed it.

  1. I have heard the argument that its suspicious that Riot refuses to explain how their system detects stuff, and honestly this has no leg to stand on. Riot has been very transparent on their penalty system. They just don't go into specific detail regarding things that could potentially give people trying to get around the system a road map to do so.

  2. Yet again, you can't claim that without proof.

  3. Rioters have stated that the system isn't perfect an that there is always room for improvement. They have also confirmed that their false positive rate was so low they were comfortable letting the automated system take over and they would correct any issues if they found them. This year I have only seen a hand full of instances where the system was incorrect, and every time a rioter came on and addressed the situation and corrected it.

Again I am sorry but I have seen stuff like this too many times. And eventually a Rioter will come on and provide proof that the complainant is lying. The whole situation does seem continent, but only in the sense that you have no chat logs, no emails, and no screen shots to prove anything you claim. If there is no way to show proof then all you are doing is blowing smoke. I hope a Rioter responds quickly so that we can all know what happened.

Eternal Colossus1 votes

I understand that. But you cannot generalize that all people who are punished (and even banned) are all the same and all were 100% justified. RIOT isn't in the business of actually monitoring their own report system. The RIOT employee that openly admitted to me that the system had falsely punished me said that unfortunately he could not remove it, but that luckily there were only 2 days left of the restriction and he said that hopefully it wouldn't happen again, and he thanked me and said that my input would help to fix the system and it's errors in searching for verbal abuse.

  1. In reality, they haven't really been transparent at all. Did you know that the way the system works is that if a player gets reported more times than is considered average within a set number of games, that they are marked for punishment automatically? That is what the RIOT employee told me in great detail, which is why RIOT deleted that support ticket, because apparently he did something wrong by telling me all of it in detail.

  2. You're right, I cannot. That is why they deleted those threads and support tickets. Look at this from the perspective of if I am right. There (by nature) would be absolutely nothing that I could do about it if they deleted all of the evidence. By definition, that's what that is meant to do.

  3. Like I mentioned before, the only time that a RIOT employee was actually transparent about the system making a mistake, he still said that he was unfortunately not able to remove the restriction. On top of that, the grand majority of the support tickets that I have submitted have been filled with RIOT employees that do nothing but send copy/pasted responses that they send to everyone and don't correspond to me at all. And even if I patiently wait in those tickets long enough to talk to a real person that actually looks at my account, they are either very verbally abusive towards me (and then the ticket was deleted) or they send one message saying that I am in the wrong, that they will not send any evidence of that, and that they will now close the ticket.

Like I said, I understand exactly why you question what I am saying. However, you cannot assume that it is the same as everyone else.

I would love to give you any information that I could to prove it, but like I said pretty much all of it was deleted. I could give you the name of the verbally abusive Volibear player and the name of his brother in law who works for RIOT, but the last time I did that a RIOT employee deleted that thread and told me that I couldn't mention any names or specific details, especially of a RIOT employee.

Bídoof2 votes

Can I get a TLDR

Eternal Colossus1 votes

I've been permabanned, didn't deserve it, but the system has a lot of large flaws in how it marks people for punishment, and RIOT has deleted the evidence in my threads and support tickets which prove it.

Deep Terror Nami7 votes
  1. I was banned by error
  2. Riot said in my ticket that it looked like an error
  3. Riot would not revoke the ban
  4. Riot deleted that ticket so I have no evidence
Zero0004 votes

5 . I never got a E-Mail with the chat logs or with the answer of the support.

Deep Terror Nami4 votes

You always get an email with tickets. If you did not then maybe your email was not verified/was incorrect or it was being sent to your spam folder.

Zero0001 votes

Sorry i meant it as a extension of your 1.-4. and the "I" was in OPs view

Deep Terror Nami1 votes

I wasn't paying attention I thought you were the OP haha D:

Eternal Colossus1 votes

It was verified and it wasn't in my spam folder. A RIOT employee and I tried to figure it out and couldn't. Kind of late now to figure it out.

Bídoof2 votes

I love you

Eternal Colossus1 votes
  1. I feel that it was an error, yes.
  2. RIOT has mentioned that past restrictions of mine were false and errors.
  3. No RIOT won't revoke my permanent ban now, and they wouldn't for the past ones either even after admitting that it was false.
  4. Yes RIOT deleted the support tickets and threads relating to those examples.
Cosmo Memoria2 votes

Enjoy the ban

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