Here is the first support ticket i submitted for some more context.
also i would like to thank everyone that took the time to comment and let me know of their opinion.
MATHEW64
February 25th 2017, 6:47:06 pm
I got kicked from the client after a game and I received a message stating that I was permanently banned for toxicity. I had never received any warnings before hand and find the lack of minor punishment or warnings upsetting. I did not say all of these rude/ toxic statements to random players, but only to my 5 man premade who are all good friends of mine. I am wondering if I could have the perma ban revoked and instead receive a chat ban because this was my first warning. p.s. I plan to act more polite and use more appropriate language for now on if I am given another chance.
BOMBADIL
February 28th 2017, 1:37:37 pm
Hey Summoner,
My name is Bombadil and I'm with Riot Player Support and I'll be helping you today. Hopefully I can provide some clarity for you. Your account has been permanently banned due to excessive toxicity including racist and homophobic remarks.
Regardless of context, this is not something that we or the League community tolerates. There is really no excuse for this type of language and behavior. In these situations it is possible to skip other tiers of punishments, and it is what we've deemed appropriate here. Because of this, we will not lift the suspension under any circumstance.
Although this marks the end of the line, we’re confident that with some reflection you will be able to avoid this kind of situation with whatever new games you decide to play.
Best of luck in your future endeavors.
MATHEW64
February 26th 2017, 12:09:32 am
i understand that what i did was wrong and that i deserve a punishment, but a warning or smaller initial punishment would have been nice. although you said that context wouldn't change anything i would like to reiterate that all of the players that read these rude comments were in a voice chat with me already. the main reason that i am sending this followup message however is that i had approximately 20$ Canadian RP leftover on the account and am wondering if i could either get a refund or send it to my friends. p.s. could you specify if this ban was based only on this one incident or an several incidences prior.
BOMBADIL
February 28th 2017, 1:37:37 pm
Hey again,
You were suspended for the game in question. If no one thought your behavior was inappropriate, you wouldn't have been reported. If you didn't get reported, you wouldn't have been suspended.
As far as the RP, I am unable to refund any of the transactions you have made. You can find the full policy here in the League of Legends Terms of Use:
http://leagueoflegends.com/en/legal/termsofuse
We are also not able to transfer content between accounts.
Please let me know if you have any questions.
And that was the end of my first support ticket