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Look at how ridiculous riot support is.

BerylCrab··2 votes·979 views

Chat started: 2017-08-27 01:06 AM UTC

(01:06:59 AM) BerylCrab: Can someone PLEASE look into my suspension, I really dont feel i deserve it (01:07:11 AM) *** Rocco joined the chat *** (01:07:12 AM) Rocco: hey there (01:07:17 AM) BerylCrab: Your systems just yesterday or the day before told me how i have greatly improved my behavior (01:07:17 AM) Rocco: let me take a few minutes to look at your ban (01:07:28 AM) BerylCrab: and restored my honor and key fragments (01:07:47 AM) BerylCrab: I have been trying very hard to be sportsmanlike and on the game i was shown i was being trolled very heavily (01:08:08 AM) BerylCrab: and even so i still was not very bad at all and hardly said anything that wasn't simply defending myself (01:08:41 AM) Rocco: alright so i've taken a look (01:08:56 AM) Rocco: and for the entirety of the chat you wrote, you continued to complain about those on your team (01:09:07 AM) BerylCrab: did you see the whole chat log (01:09:14 AM) BerylCrab: and how incredibly toxic they were being towards me (01:09:23 AM) BerylCrab: and encouraging others to report me for things they were making up (01:09:45 AM) Rocco: i understand but i can only talk to you about your account and your punishment (01:09:49 AM) BerylCrab: because i find it hard to believe you would actually defend this punishment if you had seen the whole log (01:09:54 AM) Rocco: for their toxicity they will see the appropriate punishment (01:10:18 AM) BerylCrab: so just so i understand, despite the fact that your own systems have told me i have greatly reformed (01:10:21 AM) BerylCrab: and restored my honor (01:10:24 AM) BerylCrab: and my key fragments (01:10:31 AM) BerylCrab: the fact that i got reported ONE GAME (01:10:35 AM) BerylCrab: means i get suspended (01:11:07 AM) Rocco: the honor system does not affect the banning system. getting honors and key fragments are a good indication of good behavior but for being toxic even once, yes, there can be punishments as a result. (01:11:55 AM) Rocco: the system automatically detects players' behavior and it does not need to be backed up with reports in order to implement appropriate punishments (01:12:36 AM) Rocco: but you've received 2 chat restrictions and still have not stopped your toxicity in it's entirety so your punishment has escalated to a 2 week suspension as your last warning (01:12:38 AM) BerylCrab: Im just a little lost on how im supposed to not get punished at this point (01:12:45 AM) BerylCrab: when your systems even tell me im doing good (01:12:48 AM) BerylCrab: and then i still get punished (01:13:13 AM) BerylCrab: what was so toxic that i said in that game (01:13:14 AM) BerylCrab: im curious (01:13:27 AM) BerylCrab: because all i did was defend myself from false accusations (01:13:57 AM) Rocco: do you know how to mute players (01:14:21 AM) BerylCrab: what does that have to do with what i said that was toxic enough to recieve a punishment? (01:14:26 AM) BerylCrab: and yes, i know how. (01:14:47 AM) Rocco: because you continued to complain about other players on the team which is not defending yourself (01:15:01 AM) BerylCrab: so what im understanding is that you cannot see the whole log (01:15:03 AM) Rocco: instead you continued to be negative and that contributed to an even more negative environment (01:15:07 AM) BerylCrab: because the only reason you would think that (01:15:11 AM) BerylCrab: is if you couldnt see the whole log (01:15:13 AM) Rocco: i'm only here to talk to you about your own log (01:15:22 AM) Rocco: if you did not want to hear what they were saying you could have muted them (01:15:28 AM) Rocco: you had a choice that you chose not to make (01:15:31 AM) BerylCrab: ok but see the thing is (01:15:34 AM) BerylCrab: hear me out (01:15:54 AM) BerylCrab: when i have someone telling me that i am intentionally feeding on one side of the conversation (01:16:04 AM) BerylCrab: and i am simply pointing out why that isnt true (01:16:08 AM) BerylCrab: how is that complaining (01:16:19 AM) BerylCrab: when in reality all i am doing is explaining how i am not intentionally feeding (01:16:54 AM) Rocco: [0:51] [All] BerylCrab (Ashe): you belong in a museum [5:03] BerylCrab (Ashe): should use exhaust before im dead [9:05] BerylCrab (Ashe): to be honest i havent seen any good plays on this team yet [9:12] BerylCrab (Ashe): seen a bunch of misplays [9:38] BerylCrab (Ashe): i got worst sona na [10:09] BerylCrab (Ashe): why did u let him get 5 free autos in on me? [10:13] BerylCrab (Ashe): i dont really know [10:35] BerylCrab (Ashe): i can cs just fine when my support isnt utter trash [10:40] BerylCrab (Ashe): learn how to use your summoners [10:52] BerylCrab (Ashe): its not for no reason [11:00] BerylCrab (Ashe): its because you dont know how to cast your summoners. [11:23] BerylCrab (Ashe): you literally waited until i died [11:25] BerylCrab (Ashe): then cast exhaust [11:46] BerylCrab (Ashe): even better. [15:19] BerylCrab (Ashe): she intentionally let me die [15:43] BerylCrab (Ashe): sona and malz are a duo que [15:53] BerylCrab (Ashe): that cant handle autofill being a thing [16:05] BerylCrab (Ashe): mhm sure [17:18] BerylCrab (Ashe): malz and sona reported for abuse and intentional feeding, gg rest of you [18:55] BerylCrab (Ashe): no support. [19:09] BerylCrab (Ashe): my support is literally [19:15] BerylCrab (Ashe): talking aqbout how he failed to provide vision [19:17] BerylCrab (Ashe): or support me [19:20] BerylCrab (Ashe): and blaming me for it [19:22] BerylCrab (Ashe): how funny [21:33] [All] BerylCrab (Ashe): heres what really happened. malz and sona are a duo que that cannot handle autofill being a thing [21:48] [All] BerylCrab (Ashe): and since i didnt let malz play adc when he is assigned top [21:58] [All] BerylCrab (Ashe): they decide they are going to troll and feed [22:02] [All] BerylCrab (Ashe): and be incredibly toxic all game [23:16] [All] BerylCrab (Ashe): if only you could see our chat [24:58] [All] BerylCrab (Ashe): im having a bad game by sona's design (01:17:06 AM) Rocco: in this whole wall of text, you mentioned it maybe once (01:17:22 AM) Rocco: in addition, if a report is made in void and there is no reasonable cause to punish your account we won't (01:17:35 AM) Rocco: but because you flamed others and complained you will remain banned for 2 weeks (01:17:47 AM) BerylCrab: Just make it permanent then (01:17:51 AM) BerylCrab: if you dont mind (01:17:59 AM) BerylCrab: you support trolls (01:18:01 AM) BerylCrab: your game is going to die (01:18:14 AM) Rocco: alright if you don't have any other questions i'll be closing out this ticket (01:18:20 AM) BerylCrab: no i do (01:18:26 AM) BerylCrab: how can i get you to make the ban permanent (01:18:52 AM) BerylCrab: if i insult you or somethign will you make it permanent (01:18:55 AM) Rocco: do you really want to be permanently banned because you will never get the account back (01:18:56 AM) Rocco: no (01:19:07 AM) Rocco: at the end of the 2 weeks if you are toxic you will be permanently banned (01:19:16 AM) Rocco: so i'm going to close out this ticket if you have no other questions (01:19:20 AM) BerylCrab: if you are seriously not going to even consider repealing a ban that i do not deserve even a little bit (01:19:27 AM) BerylCrab: then yes, i want you to ban it permenently (01:19:33 AM) BerylCrab: because that is complete garbage (01:19:44 AM) Rocco: i won't be able to do that for you (01:19:49 AM) Rocco: i'm going to close out this ticket now (01:19:52 AM) Rocco: hope you have a nice one (01:20:09 AM) BerylCrab: no need to lie

This guy actually uses the "just mute them" argument despite riot's having said on multiple occasions that this is not a viable argument since if it was, the people i was being "toxic" to could have easily just muted me. Incredibly hypocritical. I also especially like the part where I ask him to make the ban permanent if he is not going to even consider lifting it. He then asks me if I really want him to permanently ban my account like he is considering doing so, then when i say "yes" he goes "Im not going to be able to do that today" riot support is jokes.

40 Comments

ModUlanopo12 votes

This guy actually uses the "just mute them" argument despite riot's having said on multiple occasions that this is not a viable argument since if it was, the people i was being "toxic" to could have easily just muted me.

You're looking at that backwards. The Mute button is there to end the abuse, not justify toxicity.

BerylCrab1 votes

{quoted}

You're looking at that backwards. The Mute button is there to end the abuse, not justify toxicity.

Yep, so in other words, riot is saying "its okay for those guys to be toxic towards you and you can, and should just take it, and mute them after they are toxic to you" while at the same time saying "we cant expect our players to simply mute people when they are experiencing toxicity so we will implement bans instead."

Geauxx9 votes

if you're going to be thin-skinned and dish out toxicity as you take it, then prepare to be punished. Blame no one but yourself.

Bettnachleger3 votes

lel no shit, if you just muted them and repoprted them after the game .,.. They would be here, instead of you, crying like a little baby ;^)

ModThe Djinn2 votes

{quoted}Yep, so in other words, riot is saying "its okay for those guys to be toxic towards you and you can, and should just take it, and mute them after they are toxic to you" while at the same time saying "we cant expect our players to simply mute people when they are experiencing toxicity so we will implement bans instead."

Not entirely correct.

The situation is this:

Arguing/Blaming back creates more toxicity. The solution is to mute the toxic players, report them, and let the punishment system handle them. The reason we have a punishment system is that we understand that muting, while the best option, shouldn't (ideally) need to be something you are put in a situation to have to do, so we remove the toxic players via bans to reduce the number of times our players need to use the mute button in the future.

This Is Your Dad8 votes

You are unhinged. I would use these two weeks to calm down. Rather than burning all your bridges in anger, just try to adapt to what is required.

Subdue7 votes

How to deal with toxic teammates:

  1. Try to defuse the situation. Accepting blame even when it's not really your fault often gets people to shut up. "My bad guys."
  2. If the situation continues, say you've muted them, but don't actually do it. They may eventually have valuable things to say. Sometimes knowing no one is listening often gets people to shut up. "Alright, going to mute you now before I tilt."
  3. If the situation still continues, actually mute them.
  4. If you had to proceed past step 1, report them after the game.

How NOT to deal with toxic teammates:

  1. Spend the whole game arguing with them.
  2. Become toxic yourself and throw out a bunch of insults.
  3. Get yourself banned because the toxic players reported you for getting toxic yourself.
  4. Whine to support like a 4 year old throwing a tantrum.
  5. Insult support on the forum, as well as all the people agreeing with support's assessment.
èGirl Nami1 votes

someone pin this in the loading screen for every game, k thanks.

Liquid Poro 4 votes

Toxic to support lol.

Firethorn4 votes

I like riot support quite a bit, this ban was honestly justified imo

SecondAirbane2 votes

i dont have a live chat on my riot support tickets anymore

BerylCrab1 votes

{quoted}

i dont have a live chat on my riot support tickets anymore

Not like it does anything, they are basically just humanoid bot programs that give preprogrammed responses from a word document that sits on their desktop always opened incase they forget the narrative.

Liquid Poro 4 votes

Honestly you were chatting to a support with toxic behavior

èGirl Nami1 votes

its not on 24/7.

sorry don't know the working time, I just know that it isn't 24hours open.

Liquid Poro 1 votes

Yes it is.

MrHaZeYo4 votes

Seems justified

Better Jungler2 votes

Irony is making a ticket to support about how you're not toxic, and being 110% TOXIC IN THE MESSAGE TO SUPPORT.

Jesus dude enjoy the 2 week break.

bloodybadger12 votes

holy shit, how did rocco not flame you. That man or woman has the patience of a saint.

BerylCrab1 votes

[{quoted}](name=I pound Nag,realm=NA,application-id=ZGEFLEUQ,discussion-id=TAUGEAnX,comment-id=000c,timestamp=2017-09-03T21:27:21.364+0000)

holy shit, how did rocco not flame you. That man or woman has the patience of a saint.

Because he can see the other side of the chat log, where my team mates are being incredibly toxic. Also because he probably knows the ban is not justified.

TwinkiePro1 votes

Totally justified. Fighting fire with fire gets you nowhere. And mute is a perfectly acceptable response. Mute them, then their toxic attitude will not reach you.

However, muting is not enough for you as some of what Rocco posted was you flaming your teammates, meaning even were everyone muted you would have bitched anyways.

BerylCrab1 votes

{quoted}

Totally justified. Fighting fire with fire gets you nowhere. And mute is a perfectly acceptable response. Mute them, then their toxic attitude will not reach you.

However, muting is not enough for you as some of what Rocco posted was you flaming your teammates, meaning even were everyone muted you would have bitched anyways.

except that in this case, its more like fighting a flamethrower with a book of matches or maybe more like fighting napalm with a birthday cake candle. But yeah, thats definitely the same thing.

TwinkiePro1 votes

Was either fire extinguished? Or did it rage on and spread? it matters not the size of the initial flame, only that adding more makes it grow. If a man shoots anothers livestock, does that give the second the right to shoot the livestock of the first? You can change the numbers here all you want, the outcome remains the same: No. you must follow the rules and laws and conduct yourself accordingly.

BerylCrab1 votes

{quoted}

Was either fire extinguished? Or did it rage on and spread? it matters not the size of the initial flame, only that adding more makes it grow. If a man shoots anothers livestock, does that give the second the right to shoot the livestock of the first? You can change the numbers here all you want, the outcome remains the same: No. you must follow the rules and laws and conduct yourself accordingly.

yep, because setting off a firecracker and blowing up a building should be punished the same way.

mtothe6thpower1 votes

It's less of a firecracker vs blowing up a building and more like being at a restaurant where smoking inside is illegal. Cause if you go in and see someone smoking 5 cigarette at once and you start smoking a cigarette, just because you only have 1 to their 5, you both get kicked out just the same. Because being 'just a little bit' toxic is just as bad as being full bore 100% super toxic in terms of following the rules. Both are not allowed.

BerylCrab1 votes

I also love how when i ask him what i said that was so toxic, he simply links my entire chat log for the ONE game i was reported, and goes "you were complaining" when its pretty obvious that im responding to toxicity much more than i am being toxic myself.

Better Jungler2 votes

You're delirious.. go see a doctor because if you believe half the shit you're saying you need to go to rehab.

BerylCrab1 votes

I can't believe how short sighted people in this community are. I'm glad you think i deserve this ban. I would love to see what you think after having seen the incredibly toxicity coming from these two individuals towards me, not to mention the fact that it was all because they were trying to force me to give them my assigned role, which is why they were so incredibly toxic towards me to begin with. This community is horrendous.

mtothe6thpower3 votes

You do deserve the ban. Full stop. It doesn't matter what's coming at you, you can mute them. But responding with passive aggressiveness or negative attitude is what got you banned. For instance

[9:05] BerylCrab (Ashe): to be honest i havent seen any good plays on this team yet <- Negative [9:12] BerylCrab (Ashe): seen a bunch of misplays <- Negative [9:38] BerylCrab (Ashe): i got worst sona na <- Negative [10:09] BerylCrab (Ashe): why did u let him get 5 free autos in on me? <- Passive Aggressive [10:35] BerylCrab (Ashe): i can cs just fine when my support isnt utter trash <- Negative or verbal abuse [10:40] BerylCrab (Ashe): learn how to use your summoners <- Negative or verbal abuse

And that's just the first few I found. I have a rage issue, like diagnosed and everything. But I scream at my monitor or type stuff out and erase it instead of hitting enter. I've never been banned or had a chat restrict or anything. Why, because no matter how toxic, no matter how pissed off I get myself, I don't let it bleed in. And if it gets bad enough that I'm gonna get tilted reading it, I mute and focus back on the game. Because part of playing is maturity and knowing when to hard rage in chat, never, and when to scream or cuss at your monitor and mute them.

BerylCrab1 votes

{quoted}

You do deserve the ban. Full stop. It doesn't matter what's coming at you, you can mute them. But responding with passive aggressiveness or negative attitude is what got you banned. For instance

[9:05] BerylCrab (Ashe): to be honest i havent seen any good plays on this team yet <- Negative [9:12] BerylCrab (Ashe): seen a bunch of misplays <- Negative [9:38] BerylCrab (Ashe): i got worst sona na <- Negative [10:09] BerylCrab (Ashe): why did u let him get 5 free autos in on me? <- Passive Aggressive [10:35] BerylCrab (Ashe): i can cs just fine when my support isnt utter trash <- Negative or verbal abuse [10:40] BerylCrab (Ashe): learn how to use your summoners <- Negative or verbal abuse

And that's just the first few I found. I have a rage issue, like diagnosed and everything. But I scream at my monitor or type stuff out and erase it instead of hitting enter. I've never been banned or had a chat restrict or anything. Why, because no matter how toxic, no matter how pissed off I get myself, I don't let it bleed in. And if it gets bad enough that I'm gonna get tilted reading it, I mute and focus back on the game. Because part of playing is maturity and knowing when to hard rage in chat, never, and when to scream or cuss at your monitor and mute them.

so stop letting it bleed into my thread and go break your keyboard or something.

mtothe6thpower1 votes

A perfect example of why you got punished.

EvilDustMan4 votes

{quoted}

so stop letting it bleed into my thread and go break your keyboard or something.

This person is legitimately trying to help you. And you respond like this. Look back to their first paragraph.

"But responding with passive aggressiveness or negative attitude is what got you banned."

You deserved the ban. You know why you got banned, we are telling you directly why you got suspended. So you can stick your head in the sand and say it was everyone else's fault and eventually get permanently banned, or read what people are saying and actually make a change.

BerylCrab1 votes

{quoted}

This person is legitimately trying to help you. And you respond like this. Look back to their first paragraph.

"But responding with passive aggressiveness or negative attitude is what got you banned."

You deserved the ban. You know why you got banned, we are telling you directly why you got suspended. So you can stick your head in the sand and say it was everyone else's fault and eventually get permanently banned, or read what people are saying and actually make a change.

The person in question is a rager, who probably smashes his keyboard on a regular basis, which is far more unhealthy than saying "you are bad" to someone in game, but due to how brainwashed you are, you actually think that saying "you are bad" is more unhealthy than having a fit of rage. You are literally siding with someone who could (by his own admission) fly into a fit of rage and stab you say 67 times, or in this case just smash his keyboard again since you are not there to smash instead.

mtothe6thpower1 votes

Actually I've never broken a keyboard or mouse in my life, which is why I said screaming and cursing as opposed to breaking stuff. Growing up poor means taking our your anger in words than physical aggression. And you're still having a fit of rage, I'm just managing mine better since I'm not breaking anything or hurting anyone, physically or emotionally. Mine is healthy for both me as a person and my in game standing. I've never stabbed anyone, or hurt anyone in my rage. So I'll thank you to take your presumptive bull and shove it, thanks.

Also, their not his, thanks.

BerylCrab1 votes

{quoted}

Actually I've never broken a keyboard or mouse in my life, which is why I said screaming and cursing as opposed to breaking stuff. Growing up poor means taking our your anger in words than physical aggression. And you're still having a fit of rage, I'm just managing mine better since I'm not breaking anything or hurting anyone, physically or emotionally. Mine is healthy for both me as a person and my in game standing. I've never stabbed anyone, or hurt anyone in my rage. So I'll thank you to take your presumptive bull and shove it, thanks.

Also, their not his, thanks.

And what, i wonder, do you do when someone or something irritates you in real life and you cannot scream at them, or do you just go ahead and scream at them, thus perpetrating verbal abuse only this time in person? I also cannot help but wonder if you think it suddenly becomes acceptable behavior simply because the person is not there and you are yelling at a wall? You cant have it both ways. Either it is unhealthy to scream at your computer just like it is unhealthy for me to tell someone they are bad at league, or neither is unhealthy. You dont get to pick and choose which form of toxic behavior is acceptable. Also, I disagree about you not harming anyone else by screaming at your computer. Unless of course you do not have any pets that might be, and in most cases definitely are sensitive to human emotions and sound and you also live alone outside of earshot of anyone else. In which case, rage on. Otherwise, you definitely are hurting others.

mtothe6thpower1 votes

I control my anger when it affects me in public and not my personal residence. If I'm irritated at work, I take a breath and reign in my anger and then complain about the customer when they're gone. I don't scream in their face. I also don't see why non-game time came into play here, since this is about league. Yeah, I definitely think me screaming at a wall is acceptable behavior over screaming at a person. The wall isn't gonna be hurt by my words since it is in fact, a wall. Screaming to get anger out is not a very healthy coping mechanism but it's not self-destructive or detrimental to me in anyway, so it's neutral at worst for irl, for league it's great since it doesn't affect my in game at all. Telling someone their bad in chat is the same way except it is negative for league since it can be considered negative attitude and is in fact, bannable. My dog doesn't ever react to me screaming at league since I'm not shrieking at the top of my lungs like a banshee, and I normally yell when we're playing so he just thinks it's play time, which I can do and play league at the same time since he loves fetch. Not even gonna touch on the living within earshot of people because I've literally never heard of someone screaming going through walls at my apartment complex. I'm hurting no one with my rage but maybe my vocal cords, and that's a stretch at most.

Búbblegum1 votes

You are the only bad part of this community, YOU ARE TOXIC. I don't care what anyone else said to you, you are legit toxic and you are the only short sighted here lmao.

You get punished for what you say not for what others do. Imagine being one of the other 2 teammates seeing 3 of your teammates being toxic and arguing in the chat while you just want to play a game. Not too nice is it?

TryMucinex1 votes

Mute are there for people who are not capable of treating/viewing the situation properly (this may be due to lack of emotional control or "wisdom"). Otherwise, you'll risk being punished like this. Do not let your emotions get in the way to what's important. It's usually a waste of time defending yourself in-game. Save it for end-game. Sometime, it's not even necessary to defend yourself at all.

I think the question

do you really want to be permanently banned because you will never get the account back"

was meant for you to inform you what does permanently banned really mean as well as making it clear if...you really wanted that. You know, just making sure you're actually understanding the consequences. Also, the question can serve as a way for you to self-reflect, and perhaps if you're blinded by hatred/anger, it could also calm you down and start seeing how far you are going. Seeing the word "permanently banned" can scare people straight if it's concerning their own account.

Riot Support truly cannot ban you by request xD. You thinking that he/she would actually permaban you was probably an accidental implication, no mischievous intentions xP.

Imperial Pandaa1 votes

You can send in a support ticket and ask them to deactivate the account if you really want. Not sure what questions or the process is, but they do it through tickets, not chat.

BerylCrab1 votes

It's just really funny to me that on one hand riot's system tells me "You are doing a great job! way to keep it sportsmanlike!" bumps you to honor level 2 "here's some key fragments for being such a good sport!!"

and then later

"You are so toxic that you must be suspended!!" "we have found a pattern of misbehavior on your account!!"

which is especially funny when you consider that it takes a pattern of GOOD behavior to get honor level 2 back, and earn key fragments.

Killer30001891 votes

Just mute and report. it's that simple, instead of trying to dish out justice yourself and getting punished for being toxic/negative. Why is this so hard for people to understand?

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