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Auto marking my tickets as solved when I get no response at all from anything but your auto response

Samus Aran butt··1 votes·2,434 views

For a company full of adults you hide problem like children. I get punished for defending myself meanwhile people who are hyper toxic or know they are ruining matches by doing stuff that is report-able are continuously playing still. That isn't and should never be considered fair.

17 Comments

hyperion31829 votes

Automated answer doesnt mean erroneous answer. So show what you wrote and what you received. Full unedited screenshots of your message. https://support-leagueoflegends.riotgames.com/hc/en-us/articles/360034195474-Understanding-Temporary-Bans https://support-leagueoflegends.riotgames.com/hc/en-us/articles/360038430973-Understanding-Permanent-Bans

Here on the Boards, you may provide your full unedited last reform card AND the full history of punishment of your account. But I suggest you read the rules of LoL before complaining more or pasting anything.

"Negative behavior is unacceptable regardless of the circumstances or who started it. It can be tempting to respond to negative players with negativity of your own. Our systems do not care who started the behavior and will treat each reported player based off the merits of their own case. The only way to handle these types of players is to mute them and continue playing the game followed by giving them a report at the end of the match."

"Simply speaking, retaliation is not an acceptable or justifiable behavior. An argument between two players can easily create a negative experience for the rest of the players in the game with you. Regardless of the other player’s actions, this does not justify your own behavior. You alone are responsible for your actions within the game.If you encounter a toxic player like this, the best option is to simply report their behavior and move on."

Samus Aran butt1 votes

I told them that I get flamed and have people be toxic to me and they go on free as can be. But I defend myself and Riot bans me on a second offense. I don't get chat restriction I don't get a warning or time out. The only thing I know of that is permanent ban is to tell someone to off them-self. And from the chat logs I was given I never once told anyone to do that.

Julevi4 votes

[{quoted}](name=Samus Aran butt,realm=NA,application-id=ZGEFLEUQ,discussion-id=KIH8GrE8,comment-id=00000000,timestamp=2020-02-13T08:16:33.543+0000)

The only thing I know of that is permanent ban is to tell someone to off them-self.

Usually a player has to face these punishments ....

    10 Games CR
   25 Games CR
   14 day ban
   permanent ban

It is possible to skip certain punishments due to extreme behaviour. So you could get a timed ban for your first offence.

  • 10 Games CR: normal punishment for breaking the rules, a slap on the wrist
  • 25 Games CR: second punishment, needs a 10 Games CR first!
  • 14 day ban: third punishment or_ first_ punishment for: inting, trolling, griefing, hate-speech, encouraging others to commit suicide
  • permanent ban: last punishment or_ first_ punishment for: account-sharing, cheating

So, there are several ways to earn a permanent ban.

DuskDaUmbreon1 votes

Just a couple quick things I want to add to your comment (which is in no way wrong, as far as I know!) that you missed or I wanted to add to:

The AFK system runs entirely differently, with increasing levels of Low Priority Queue (LPQ - A mandatory delay between queuing and the queue actually starting, which is reset upon interrupt) as follows:

  1. Warning
  2. 5min LPQ
  3. 10min LPQ
  4. 20min LPQ

I have no actual idea what's past 20 minute LPQ, because I've just never heard of anyone going past it. I assume it either continues escalating indefinitely until you're effectively permabanned (Any time after an hour or so would just be so absurdly long you could very well never manage to get through LPQ) or until you're actually permabanned.

I also believe Riot will issue indefinite bans for chargebacks, which can certainly be permanent.

Also, you can technically get a 25 game chat restrict without actually ever seeing a 10 game chat restrict. You'd need to get a 14 day ban first, then decay two punishment tiers. But, generally speaking, nobody's going to see a 25 game restrict without first having a 10 game restrict.

NF Remilia1 votes

Back in season 1 and 2 leaving games repeatly , it gave you up to 3 days ban. I know that cuz of my internet at the time. xD i have no idea how is it now tho.

DuskDaUmbreon1 votes

Yeah, the IFS and Leavebuster systems are vastly different from whatever the hell it was that existed back then.

hyperion31821 votes

[{quoted}](name=NF Remilia,realm=EUW,application-id=ZGEFLEUQ,discussion-id=KIH8GrE8,comment-id=00000000000000000000,timestamp=2020-02-13T14:44:49.962+0000)

Back in season 1 and 2 leaving games repeatly , it gave you up to 3 days ban. I know that cuz of my internet at the time. xD i have no idea how is it now tho.

Until Season 4, it was 1, 3, even 7 days ban. They switched to 5 10 20min LPQ because if you had a 1/3/7 days ban, you would go on a smurf. With 20 min, you have some pain but not the necessary desire to log out and go on a smurf for a few minutes.

AJStarhiker1 votes

{quoted}

Just a couple quick things I want to add to your comment (which is in no way wrong, as far as I know!) that you missed or I wanted to add to:

The AFK system runs entirely differently, with increasing levels of Low Priority Queue (LPQ - A mandatory delay between queuing and the queue actually starting, which is reset upon interrupt) as follows:

  1. Warning
  2. 5min LPQ
  3. 10min LPQ
  4. 20min LPQ

I have no actual idea what's past 20 minute LPQ, because I've just never heard of anyone going past it. I assume it either continues escalating indefinitely until you're effectively permabanned (Any time after an hour or so would just be so absurdly long you could very well never manage to get through LPQ) or until you're actually permabanned.

I also believe Riot will issue indefinite bans for chargebacks, which can certainly be permanent.

Also, you can technically get a 25 game chat restrict without actually ever seeing a 10 game chat restrict. You'd need to get a 14 day ban first, then decay two punishment tiers. But, generally speaking, nobody's going to see a 25 game restrict without first having a 10 game restrict.

20 min is the highest wait time. I believe a leaver-related perma would only be issued if a manual review determined it so excessive as to to be necessary.

DuskDaUmbreon1 votes

Well that makes sense.

zPOOPz5 votes

The only thing I know of that is permanent ban is to tell someone to off them-self

Well no, telling people to off themselves only earns you 14-day ban on the first offense. 2nd offense is permanent ban. That is not the only thing that gets you escalated to 14-day on the first offense though. There are also hate speech, homophobic slurs, racism, sexism, etc.

And from the chat logs I was given I never once told anyone to do that.

Will you provide screenshots of these chat logs?

GatekeeperTDS3 votes

You didn't get the answer you want. That doesn't mean the answer you got was wrong. Move on and behave better.

Silent Gravity2 votes

Specifically because you mentioned "tickets" as in, plural, there are two fairly likely possibilities:

  1. You are making multiple tickets on the same issue without waiting long enough to receive a response. Creating additional tickets puts you at the back of the queue. Riot support will close the duplicate tickets while leaving the original one Open. This is normal.

  2. You are making multiple tickets on the same issue after Riot already gave you a response. Theoretically, you didn't like the response, or you wouldn't be making additional tickets. Support has the duty of giving an explanation for your punishment. They don't have the duty of convincing you that their policies are correct.

GatekeeperTDS3 votes

3.) If he continues to submit multiple tickets regarding the same issue, and acting outraged at support for closing them, they'll ban him from being able to submit support tickets.

Silent Gravity1 votes

Another thread just reminded me of the possibility.

  1. The OP threatened legal action. When someone threatens to sue, the support staff is no longer authorized to continue communication. They will close all tickets. Only Riot's legal department can communicate from then onward. The legal department, however, isn't very talkative. They will only respond once legal briefs have been filed in a court of law.
Yin Yang Taoist1 votes

Riot doesn't allow you to defend yourself by retaliating back. Its their policy. I know what you mean though! But according to them, you can defend yourself like this in RL. But in Riot's games, you follow Riot's policies. Take it or leave it!

There's a way to get around this though. If you /mute all, you can't see anyone type or ping whatsoever. So that may help!

Kei1431 votes

I hope you don't mean you counter flamed back as a means of defending yourself, you still are flaming others.

It is possible for playerA to get punished and playerB not to, even though playerB was waaayyyyy more toxic . Let's say playerA started the game with the toxicity meter at 95% and playerB's at 35%. Ingame, playerB said some pretty nasty shit and playerA responds with some minor shit. After the game, playerA gains 10% toxicity and playerB gains 50%. Now playerA is at 105% toxicity and gets punished, whereas playerB is at 85%, and not punished in that specific game, even though playerB was found to be 5x more toxic than playerA in that game.

But if you did skip chat restrictions, then you probably used some pretty bad words.

hyperion31821 votes

We are still waiting for the screenshots and history of your account and you have been warned way before the reform card(s). Yes, you have been warned when you created the account because you read and agreed with Terms of Use. You may say "I didnt read them, nobody does", but thats not an excuse. If you got a 14d ban without chat restrictions, its totally possible as explained above.

"The only thing I know of that is permanent ban is to tell someone to off them-self. ": absolutely not. Some people reach permabans without being horribly vulgar or wishing horrible things to sisters. They are simply repeatedly negative and follow the protocol 10cr, 25cr, 14d, perma. If you just got a 14d ban today, you are on thin ice now. A simple reported "stfu" for example in 15 days could trigger a permaban. But dont come back saying you were not warned or didnt know. You have 14 days to finally read the rules of a game nobody forces you to play.

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