How do you appeal a chat/honor restriction

MisterWolfe·Mar 21, 2018·3 votes·1,474 views

by Riot's own words "Occasionally everyone has a bad day" I play hundreds, hundreds of games, and get reported occasionally, once or twice every hundred games or so, when I get flamed or trolled and respond in a LESS toxic way than the people flaming me because of my champion choice or playstyle.

In that context I have no Idea WHY I get chat restricted (twice now) for the one or two reports compared to the 100+ honors I get compared to every report. How can I get this appealed and looked at manually so Riot can see that their ban bot is full of shit?

12 Comments

Timethief49Mar 21, 20183 votes

If you help an elderly woman over the street 10 times and for the 11th time you steal her purse, you will still get punished. If you feel like the punishment was given by error you can write a ticket to the support.

swordofsunMar 21, 20183 votes

Unless you were extremely toxic in the games you were reported in it was probably more than one or two games.

Post your chat logs and we can help you figure out where exactly the tipping point was.

MisterWolfeMar 22, 20183 votes

Chat logs are bullshit, they're sent to the player with only what THEY said and out of context. Two lines in it in particular look bad out of context but aren't toxic at all.

"Well I wish you all would die" - Ahri, that seems pretty toxic to me (Responding to a flaming Ahri on why the team thinks she should be reported)

Now you're 4/3/10 (a couple minutes after Lucian was complaining that he was only 0/3/something because he wasn't getting kills, wasn't doing as well as he'd like)

swordofsunMar 22, 20181 votes

The only thing that matters is what you said. You can control your own behavior, no one is forcing you to type anything.

It's never appropriate to tell a stranger that you wish they would die. Just, FYI. The only context we need is that you told someone you wished they would die. That's toxic.

Although, possibly you're saying Ahri said that after the team was discussing why she should be reported. In which case the team was a bunch of jerks for doing that. Seriously, grow up.

Kei143Mar 21, 20181 votes

if you want, you can post your chatlogs here and we can help you understand why you got punished.

MisterWolfeMar 22, 20183 votes

Again, the chat logs in this system are complete trash, at least with the Tribunal you got to see the whole chat and decide if the person reported was actually toxic or just being harassed by the rest of their team.

Kei143Mar 22, 20181 votes

Yea .. that really doesn't matter.

The only context that matters is whether you insulted / harassed someone.

You are punished based on your own behavioral history and if other people harassed you, they will be judged based on their behavioral history.

If you got chat restricted, it means that you've had plenty of games that you acted in a similar way but "got away with it". You didn't get away with it, those reports are stored in your behavioral history and are used in part of the judgement process. When you pass a certain threshold of number of toxic games, you'll get punished.

Of course, if you are talking about Tribunal cases where people were trying to "fight" against a group of harassment, I would have pardoned people with 1 game of toxicity, however, I would punish people that showed 12 games of toxicity. Infact, I would choose to punish people if they showed 3+ games of toxicity.

KingWanahakalugiMar 21, 20181 votes

You should be aware, if you are not already, that if this is your second chat restriction (probably a 25-game chat restriction) and you do not change your behavior even from being occasionally toxic, you punishment will be escalated to a 14-day ban next and a permanent ban as the next punishment after that. Fill out a support ticket to appeal this, but learn what Riot expects of your behavior, or you will find yourself without an account.

MisterWolfeMar 22, 20182 votes

Actually it was just a 10-game, again, hundreds of games and 4 reports. so there's a LONG stretch between times I respond to flamers and trolls. So don't be so self-righteous since I'm sure you aren't 100% non-toxic in chat all the time, no one is, especially when chat-logs are only seen one-sided and out of context.

KingWanahakalugiMar 22, 20181 votes

Context does not matter. You are responsible for you own behavior or chat and that's it. I'd like to think I am pretty close to 100% non-toxic. I don't respond to insults in game and if I type its usually for a purpose of leading the team or some competitive banter, but it's all meant in good taste.

Have a nice day! [slayer-pantheon-thumbs]

DolynaMar 22, 20181 votes

{quoted}

So don't be so self-righteous since I'm sure you aren't 100% non-toxic in chat all the time, no one is, especially when chat-logs are only seen one-sided and out of context.

You are incorrect. It's extremely easy to not be toxic in the game. Personally, I've never said anything negative in the game. Of course, I rarely use chat at all, so that's even easier for me than most.

You're playing by Riot's rules, which you agreed to when you signed up for the game. Ignoring context is Riot's policy. You're not going to get anywhere by appealing on the basis of context. If you continue to justify your actions by pointing at the context, then you're just going to steadily progress towards a ban.

Save yourself some grief, and just ignore and report the trolls. Replying to them is pointless and counter-productive.

Aergia1Dec 4, 20181 votes

My problem is not so much that I think I was wrongfully reported that game BUT considering the fact that my team consisted of an autolocker (who stole my roll), was toxic, intentionally fed and afked in base after feeding 3 early kills as well as his friends who were similarly toxic, encouraged the autolocking, also intentionally fed then afked in base (this all happened in rank flex) and I was the only one punished confuses me. Especially since I was the only one who was actually trying to win and still had one of the best KDA's on my team.