Petition To Unban My Recovered Account

deltemp951512··2 votes·974 views

Here is what happened after I got my account back Tuesday after it being hacked a few months ago. I logged in and it was perm banned. I submitted an appeal and told them that I have not had access to the account since late December or early January.

I have given irrefutable proof that I did not have access to the account.

Not only can I never play on the account I put so much time, effort and money into, but I even had to change all of my bank information because the person who hacked it was spending my money on RP. My bank told me that the company is liable for paying back the money and Riot refuses to issue a refund.

I would like to get as many names as possible on here in hopes that Riot will see that they are wrong in this situation and hopefully get my account back or get a refund. If you would like to show your support then leave an upvote and comment with your name.


Greetings player,

I double-checked this account and did not see any signs of an account compromise at all. It also looks like we did provide you context in ticket #29470064 for why this account was issued a permaban.

I can only reiterate that as this account has gone through the full escalation path in our Instant Feedback system we won't be able to unban the account.

Legendary Player Behavior & Game Support Jarvan IV Jungle "For the King!"

Hey there,

My name is Hana and I will be filling in to answer your concerns at this time.

I must reiterate that we did not find any signs of compromise on the account. In the end, we will have to remain firm with this punishment.

Hana Riot Player Support Player Behavior Specialist Support Main

16 Comments

FurriesAreHot2 votes

support main in player support? THAT PERSON IS MY IDOL

OnlyYouCanHearMe2 votes

You should meet The Orphan sometime. She's a totally awesome Morgana Support Main Support Socdiali whom I highly respexcctt;

Scary Door2 votes

VERY rarely does Riot ever undo a ban---many have been punished, most are likely legitimate, a few may not be but Riot is very firm on their stance. I have a feeling, simply playing the percentages, that you broke the ToS somehow and are trying to blame a compromise of the account, but in the event that you aren't I think you should just save yourself some heartache and either make a new account or move on. Even in the unlikely event that you're telling the truth, they've made their decision and they aren't going to change it.

deltemp9515121 votes

Even if they do not undo the ban, my bank says they are still liable for the money I lost while the person had access to my account.

I understand that about 99% of these "Rito banned my account blah blah" are people making up bs stories but those stories also don't have log in records, bank statements, as well as receipts showing where I was at the time that the account was banned. I am not putting all of that info in the post for obvious reasons.

Scary Door2 votes

If your account was compromised, say, 6 months ago and they were spending money and you didn't immediately notice that in your bank statements then that's on you... not Riot and not your bank. However, if it happened in the last month then sure I'd go with that.

I login to my bank and credit card accounts every day---now maybe that's a little excessive---but people should regularly check their information to make sure it hasn't been compromised. If you are innocent I would hope Riot would do the right thing, but I wouldn't hold my breath.

deltemp9515121 votes

They started using it as soon as they got the account. I canceled the card the day the account was hacked. They still were able to get $200 worth of RP from my card.

"If you are innocent I would hope Riot would do the right thing, but I wouldn't hold my breath."

It doesn't matter to them that I am innocent. A ban is a ban and they don't care what it was for or how it got there.

deltemp9515121 votes

Just curious, why am I getting downvotes on this?

deltemp9515121 votes

Pretty clear they don't give a dam. Like I said a ban is a ban to them they don't care what happened.

TEMPLAR IYTSUNA Today at 10:54 Hello,

To the other players in this match it didn't matter who was playing at the time, they were only made victim to the excessively toxic chat exhibited by this account. For this reason I will not be able to reverse or modify this suspension. With our new Instant Feedback system we try to offer as many warnings as possible to players that they will be losing their accounts if they continually are negative towards others in their matches. If a player then chooses to be negative anyways then they are responsible when we are forced to revoke their rights to use our content by having broken our Terms of Use.

Templar Iytsuna Player Behavior and Game Support "All beings are made of the same stardust."

Bettnachleger1 votes

It took you a few months to get your account back? How is that possible?

deltemp9515121 votes

I couldn't remember the email that was associated with the account and I found my email and login on my desk at my home office while I was cleaning.

deltemp9515121 votes

TEMPLAR IYTSUNA Today at 13:24 Hey,

To the other players in this match it didn't matter who was playing at the time, they were only made victim to the excessively toxic chat exhibited by this account. For this reason I will not be able to reverse or modify this suspension.

Templar Iytsuna Player Behavior and Game Support "All beings are made of the same stardust."

deltemp9515121 votes

TEMPLAR IYTSUNA Yesterday at 15:53 Hello RoG,

Unfortunately, I am unable to refund any of the transactions you have made. Once the decision to permanently suspend an account has been made, we won't ever be able to release the account or any content associated with it.

You can find the full policy here in the League of Legends Terms of Use:

http://leagueoflegends.com/en/legal/termsofuse

Templar Iytsuna Player Behavior and Game Support "All beings are made of the same stardust."

Called my attorney this morning. I am not going to be bullied by some joke of a gaming company.

[slayer-pantheon-thumbs]

EvilDustMan1 votes

[{quoted}](name=RoG Seraph,realm=NA,application-id=ZGEFLEUQ,discussion-id=9RYAEEQI,comment-id=0008,timestamp=2017-04-24T13:03:09.234+0000)

Hello RoG,

Unfortunately, I am unable to refund any of the transactions you have made. Once the decision to permanently suspend an account has been made, we won't ever be able to release the account or any content associated with it.

You can find the full policy here in the League of Legends Terms of Use:

http://leagueoflegends.com/en/legal/termsofuse

Templar Iytsuna Player Behavior and Game Support "All beings are made of the same stardust."

Called my attorney this morning. I am not going to be bullied by some joke of a gaming company.

[slayer-pantheon-thumbs]

LOL, okay, have fun.

deltemp9515121 votes

I have enough proof to get more than what I was asking on the refund. I have login details (IP addresses, login addresses, etc.), as well as bank statements, receipts, and word from my bank that I had to change my banking information because of money being fraudulently spent.

I have proof, Riot has their ego.

I was even willing to just take an RP code to make up for what was stolen.

GGEZ Rito

Going to be fun seeing how this turns out.

[slayer-pantheon-popcorn]

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